Patient Experience Summary

Patients consistently report a welcoming and supportive care experience at this practice. The reception experience is characterised by genuine courtesy, with staff treating individuals with respect rather than processing them through a system. Booking appointments is described as straightforward and convenient, and consultations are conducted at a relaxed pace with comprehensive coverage of health matters.

Clinical staff are noted for their professional knowledge, competence, and composed approach to care. The practice environment is clean, contemporary, and hygienic, contributing to a pleasant atmosphere. Patients express confidence in the service and feel genuinely supported in their healthcare, with the practice demonstrating responsiveness to patient needs and effective organisation of care.

Appointment

93.00 %
Excellent

Reception

92.00 %
Excellent

Cleanliness

94.00 %
Excellent

Care

96.00 %
Excellent

Respect

95.00 %
Excellent

Seen on time

92.00 %
Excellent

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
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Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01287 660739
  • The Danby Practice Briar Hill, Danby Whitby North Yorkshire YO21 2PA

Patient Experience Summary

Patients consistently report a welcoming and supportive care experience at this practice. The reception experience is characterised by genuine courtesy, with staff treating individuals with respect rather than processing them through a system. Booking appointments is described as straightforward and convenient, and consultations are conducted at a relaxed pace with comprehensive coverage of health matters.

Clinical staff are noted for their professional knowledge, competence, and composed approach to care. The practice environment is clean, contemporary, and hygienic, contributing to a pleasant atmosphere. Patients express confidence in the service and feel genuinely supported in their healthcare, with the practice demonstrating responsiveness to patient needs and effective organisation of care.

Appointment

93.00 %
Excellent

Reception

92.00 %
Excellent

Cleanliness

94.00 %
Excellent

Care

96.00 %
Excellent

Respect

95.00 %
Excellent

Seen on time

92.00 %
Excellent
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