The Doc's Surgery

Efficient healthcare with quick and helpful service

Transitioning to this healthcare provider was seamless, and their digital communication channels are highly efficient. When I contacted them by phone in the late morning, they promptly assured me a physician would return my call, and true to their word, I received a callback in less than half an hour that successfully addressed my concerns. An excellent medical practice overall.

Frustrating telehealth experience with unhelpful gp

I'm struggling to get a proper consultation with this GP practice. They persistently push for photo-based telehealth appointments instead of an in-person visit, despite my repeated explanations that my skin condition requires a physical examination that cannot be adequately captured through images. Their dismissive attitude towards my specific medical needs is frustrating and is significantly amplifying my existing anxiety. To make matters worse, their telephone appointment scheduling is extremely slow, and their online communication and reception response times are painfully prolonged, making the entire process incredibly stressful and ineffective.

Frustrating booking process wastes time and energy

I attempted to schedule a consultation through their digital booking system and endured a frustrating two-week wait for a response. When they finally contacted me, their message instructed me to phone the front desk. Upon calling, the receptionist directed me to re-submit the online appointment request from scratch. The scheduling process here is completely dysfunctional and utterly impractical.

Declining care pushed me away from trusted practice

Once a welcoming and streamlined medical practice, this place has transformed into a bureaucratic maze with endless paperwork and a complete disregard for patient experience. While I understand the systemic challenges, the deterioration is dramatic. The personal connection I once valued has vanished, leaving me feeling like a stranger in what was once my trusted healthcare home. After being a loyal patient for many years, I've made the difficult decision to seek care elsewhere.

Frustrating healthcare system with endless waiting times

The only way to contact a physician is through their online platform, which results in potential callback delays spanning 2 to 14 days. And even then, it's merely a phone conversation - actually securing an in-person appointment is extremely uncommon. Attempting to reach their office by phone is futile, with calls consistently going unanswered or encountering perpetually busy lines. While most of the medical staff are competent (with one notable exception who makes patients feel like an inconvenience), accessing healthcare is practically impossible. The best outcome typically involves remote diagnoses conducted via telephone or digital message exchanges. It's hardly shocking that emergency departments are overwhelmed given such challenging communication barriers.

Terrible service and zero communication from practice

If you're seeking a medical practice that excels in neglect and condescension, look no further. The rotating cast of dismissive GPs ensures you'll never have a consistent point of contact, forcing you to repeatedly explain your symptoms from scratch. After multiple appointments and an emotional breakdown during a phone call, I finally secured a blood test in December. Predictably, no one bothered to follow up on the results. Attempting to obtain these results has been a Kafkaesque nightmare—phone lines are perpetually blocked, and in-person requests are met with circular instructions to use methods I've already exhausted multiple times. As someone managing a chronic condition, the level of incompetence and indifference is staggering. This practice is fundamentally broken, providing absolutely zero meaningful healthcare support. Patients beware: your health and time mean nothing here.

Exceptional healthcare with compassionate doctor's care

Dr. Malanca provided exceptional care, demonstrating remarkable empathy, thoroughness, attentiveness, and warmth. I was completely satisfied with the medical treatment and couldn't have imagined a more ideal physician. Additionally, the front desk team was equally impressive and welcoming.

Frustrating registration and impossible online booking

Spent nearly eight weeks struggling to get registered, only to discover their digital reservation system is perpetually at capacity.

Terrible customer service and unhelpful reception staff

I reached out to the front desk seeking assistance, but the employee's demeanor was incredibly rude. I attempted to clarify my inquiry multiple times, yet it seemed she was not genuinely listening and merely interrupted me with a generic response. How could she possibly comprehend my question before I had even completed explaining it? Moreover, the fact that I had to reiterate my point twice clearly indicates that her initial reply was completely off-base and did not address my actual concern.

Exceptional service that truly exceeds expectations

They have truly gone above and beyond, providing exceptional support and service that I deeply appreciate.

Amazing doctors surgery with fantastic staff

I couldn't ask for a better medical practice. Every staff member is incredibly supportive, scheduling appointments is a breeze, and they consistently run punctually while maintaining a warm and friendly atmosphere!

Compassionate doctor finally heard my health story

I truly felt understood by my physician during today's consultation. Given my medical history, I was anticipating a dismissive response, but Dr. Higgs-B genuinely dedicated time to hearing my concerns and carefully exploring the most appropriate treatment approach. Grateful

Terrible healthcare with zero patient support

If I could award zero rating, I absolutely would. I've phoned repeatedly while suffering severe pain, and each time I'm just instructed to "call between 11 - 12pm to reach someone". No representative ever answers, despite me dialing over 25 times across three consecutive days, and securing an appointment seems impossible. They've refused a face-to-face consultation and casually informed me a referral would take a minimum of six months. I strongly recommend avoiding registering with this medical practice, as you'll simply be repeatedly dismissed. I want to clarify this criticism isn't directed at the administrative staff, who are merely following established protocols. My frustration is squarely aimed at the leadership and physicians who appear unwilling to fulfill their professional responsibilities.

Terrible care from unprofessional gp practice staff

1 star is frankly too kind. Having worked in healthcare myself, I understand the challenges of patient care, but the performance at this medical clinic falls far short of professional standards. Completely insufficient.

Great gp with convenient online booking

This general practitioner is truly the top-notch medical professional I've encountered. The ability to communicate via email suits my hectic schedule perfectly, as I find it much more convenient than traditional phone conversations. Their appointment system is impressively flexible - unlike many other practices that require patients to frantically dial within a narrow time window, this surgery allows me to book slots that genuinely work for my lifestyle. When I've needed urgent medical attention, they've consistently provided same-day appointments, which is incredibly reassuring. I cannot recommend this GP practice highly enough.

Compassionate care when i needed it most

I've been frequenting the medical facility more often recently, and the healthcare professionals have been incredibly supportive and compassionate while addressing my health concerns.

Compassionate care from an exceptional physician

A highly compassionate and attentive medical professional who provides excellent patient care.

Great medical service with minor scheduling hiccups

The personnel consistently demonstrate a helpful, warm, and compassionate approach. Although there was initially a slight delay in connecting me to the practice, this was swiftly addressed when I raised my concerns. My sole minor inconvenience is occasional unexpected telephone appointment calls that arrive during my work or university hours, as I haven't been previously notified. However, whenever I reach out to the practice to reschedule these appointments, the staff remain extremely accommodating and considerate.

Terrible customer service for sick patients

I've been completely disregarded every single time I've sought help while ill. They show zero concern or empathy when you're not feeling well, and this is now the third instance where I've been utterly neglected.

Frustrating healthcare system fails patient completely

The appointment process has devolved into a frustrating online maze. Now, instead of a simple phone call, patients must navigate a cumbersome digital form and endure endless waiting. After submitting my details three weeks ago, I've only received a brief text about a referral, with zero communication regarding my other medical concerns. Despite being a loyal patient for two decades, I'm now compelled to seek care elsewhere. It seems they're deliberately implementing strategies to discourage patient engagement. This feels like yet another example of our society becoming increasingly impersonal and detached. Their approach effectively alienates long-standing clients and demonstrates a stark lack of genuine patient care.