The Doc's Surgery

Frustrating digital health services fail miserably

Phone support is completely unresponsive, making it impossible to request a repeat prescription through the Pharmacy2u application. I'm also unable to access the login for "the Doc" website!!! Total rubbish, and I'm convinced those giving 5-star ratings to the GP are just employees trying to boost their reputation.

Terrible healthcare experience with unprofessional medical practice

Terrible healthcare professionals who provide only the most basic care and completely disregard patient concerns. After I relocated just slightly beyond their service boundary, they abruptly erased all of my medical documentation!

Terrible service from unresponsive and unhelpful gp clinic

This general practitioner is absolutely terrible. I've made three separate attempts to secure an in-person consultation, and each request has been completely ignored. The physician hasn't returned a single call, demonstrating zero understanding of my medical needs since I specifically want a physical examination. I intentionally didn't elaborate extensively on my symptoms, yet they bizarrely proposed a prescription? I was utterly bewildered - can this prescription even be considered legitimate or precise? I'm genuinely perplexed how such an incompetent medical practice could have survived for so long.

Trusted companion for my professional journey

I'm absolutely thrilled with this practice. It has proven to be dependably consistent over the past twenty years.

Terrible customer service from healthcare nightmare

Communication with this healthcare provider is completely non-existent. Attempts to reach them by phone consistently fail, with no voicemail system and zero response to emails. This communication breakdown has persisted for a decade, demonstrating an absolute disregard for patient needs and basic customer service. The level of neglect is beyond frustrating - it reflects a profound and unacceptable lack of respect for the people they are supposed to serve.

Lifesaving clinic with amazing same-day doctor access

This medical practice is exceptional when you need a quick consultation. Even amid the pandemic, they offer direct doctor access from 11-12am without prior scheduling! It's incredibly convenient for parents with young kids. The physicians are welcoming, and the administrative team demonstrates remarkable dedication. They truly merit recognition for their outstanding service. Kudos and sincere appreciation to them.

Quick care and compassionate medical professionals

Whenever I've sought medical support, The Docs' reception team has promptly replied to my online request, typically within 24-48 hours, and efficiently connected me with a healthcare provider. The medical staff, including the Nurse and specifically Dr. Athina Pagiataki, have been incredibly compassionate and supportive. In contrast to my previous general practice, where appointment wait times stretched to weeks and ultimately discouraged me from seeking care, this clinic enables me to access timely assistance and effectively address my health concerns. I'm truly grateful!

Exceptional care from a friendly new doctor

Exceptional service at The Docs, just as I've come to expect. I made a morning appointment request and received a callback later that day to finalize the details. Dr. Diane Lyon, a new physician, was incredibly friendly and a delight to interact with. The entire staff at The Docs consistently demonstrates professionalism and helpfulness - they continue to excel in patient care!

Incompetent doctors destroy patient trust completely

Our private health insurance simply needs a medical history to schedule us at their designated hospital for a comprehensive check-up. Unfortunately, The Docs, our general practitioner, completed the documentation with inaccurate details, which has completely destroyed our trust in their professionalism. Despite repeatedly requesting them to rectify the medical history over a two-week period, they have consistently failed to do so. Every time we contact them, they make empty promises of correction but take no actual action. This medical practice is absolutely appalling and completely unacceptable!

Terrible customer service with endless phone frustration

Attempting to contact them via phone is an exercise in futility. When you miraculously connect, they abruptly terminate the call. Even when waiting to be transferred to a nurse, you're met with the same dismissive response. Trying any communication method, whether through their perpetually busy or disconnected phone line, invariably ends with them cutting you off, forcing you to restart the entire frustrating process. The online portal is equally incompetent, with representatives who seemingly skim queries without comprehension, compelling you to repeat all previously submitted information. Scheduling an appointment through this system is a drawn-out ordeal - two days just to receive a callback, and a staggering two weeks before actually being seen. Truly abysmal service, without a doubt the most disappointing experience I've ever encountered.

Exceptional care from start to finish

Excellent experience from start to finish. Dr. Allen and Dr. Singh are outstanding professionals - compassionate, attentive, and highly skilled. The front desk staff are efficient, courteous, and welcoming, while the nursing team is equally impressive and helpful.

Worst medical experience ever shocking disrespect

An absolute absence of human understanding and care. I've genuinely never encountered such substandard medical treatment.

Exceptional healthcare that truly cares for patients

I have been a patient at this medical practice for an extended period, and the level of care I consistently receive is exceptional. Throughout my time here, I've dealt with various health challenges, ranging from physical ailments necessitating surgical intervention to mental health concerns. Regardless of the specific issue, I have always been met with compassionate and comprehensive care. The reception team is notably personable, kind, and creates a welcoming atmosphere. In my experience, this is undoubtedly the most outstanding doctors' surgery I have ever been registered with.

Compassionate care that truly makes a difference

The medical team here, from the front desk to the physicians and nursing staff, are truly exceptional. They've been incredibly thorough in helping me understand my health concerns, going well beyond typical expectations. While the clinic can get crowded, that's par for the course with quality healthcare providers. I'm genuinely impressed and cannot express enough how much I appreciate their outstanding service. My sincere gratitude to the entire team.

Friendly professional who truly cares about patients

Exceptional healthcare professional

Fantastic medical care for over a decade

I've been a patient at this medical practice for over a decade and consider it exceptional. The reception team is incredibly welcoming, and the practice nurse is absolutely delightful. With the exception of one doctor, all the staff have consistently been outstanding. Although I'm not a frequent visitor, I've generally been very pleased with the care. Appointment wait times have always been minimal, and I've typically been able to see the specific GP I requested. I have no intention of switching practices - a big thank you to all the wonderful staff members 👍🏻

Compassionate care with minor phone wait times

I've been a patient at this clinic for some time now, and the entire team - from the medical professionals to the front desk personnel - consistently demonstrate exceptional compassion and attentiveness. While there can be occasional challenges reaching them by phone during peak hours, they've always managed to accommodate my scheduling needs without difficulty.

Rude staff and unhelpful customer service nightmare

The customer service here is subpar, with employees displaying a clear lack of enthusiasm when providing guidance, seemingly eager to end calls as quickly as possible. When you finally get through to the reception, you're greeted with an abrupt "hello!" that conveys an unmistakable sense of irritation, as if thinking, "what now?!" Their condescending attitude is particularly offensive, especially considering they are funded by taxpayers like myself. It's not just me who feels this way - the widespread silence doesn't equate to satisfaction. Just because people aren't voicing complaints doesn't mean the service is acceptable!

Frustrating healthcare experience with impossible communication

Unable to book appointments online and phone support is perpetually unresponsive. I can't waste my entire day attempting to reach my medical practice by phone. Only consider registering with this clinic if you have absolutely no alternative options.

Compassionate care and friendly staff at clinic

Incredibly supportive front desk personnel and compassionate physicians. Strongly endorse.