The Doctors House

Locked doors and missed flu shot

Reluctantly writing this review, as the service was incredibly subpar. The professionalism was entirely lacking. Despite not being the surgical patient, I had scheduled a flu shot via the NHS website. Upon arrival, I found the clinic completely shuttered, with absolutely no staff present. I'm uncertain if anyone else has encountered such an frustrating situation.

Julia makes medical visits so much easier

I want to share my heartfelt gratitude for Julia, the receptionist at our medical practice. She consistently exhibits compassion, understanding, and exceptional professionalism during every encounter. Her friendly demeanor and considerate attitude make patients feel immediately comfortable and welcome. Whenever I visit the clinic and Julia is working, I experience a sense of relaxation and reduced anxiety. Her composed and respectful demeanor significantly improves the entire patient experience. Julia is an outstanding team member, and her unwavering commitment to providing superior service is truly remarkable. I sincerely wish Julia continued success and personal fulfillment in her professional journey. Seddigheh Nasri

Rude staff ruined my whole visit

Terrible customer service! The front desk employees display an arrogant attitude, acting superior despite my polite and cordial approach. They communicate in a condescending manner, treating patients as if they lack intelligence or language comprehension. While they claim to prohibit verbal abuse, they themselves engage in demeaning behavior towards patients. Absolutely unacceptable. This unprofessional conduct warrants a thorough investigation. If I could, I would rate this experience lower than the minimum possible rating.

Ikram's terrible management ruined my care

Ikram Khan proves to be an incompetent practice manager, completely out of his depth. His demeanor is shockingly unprofessional, disrespectful, and seemingly indifferent to patient welfare. I've never encountered such problematic behavior from a medical professional before. While the rest of the staff at the surgery are excellent, Ikram, who claims the title of "practice manager," is utterly incompetent. Over the past three years, he has repeatedly denied me essential medical treatment, with each incident meticulously documented. I strongly caution anyone against registering with this practice. My recommendation is to switch to Oak Tree Medical Centre instead.

Ridiculous wait for basic prescription help

Nothing new that when you schedule an advance appointment, they have zero availability for at least 8 weeks, and calling the emergency line for same-day slots leaves you holding for an hour with no results. But today was an absolutely appalling and revolting encounter I utilized econsult for a recurring prescription and received a text instructing me to book an appointment When I called, I clarified that the medication wasn't on her repeat list despite being regularly prescribed The receptionist stated she would verify with the medical team I naively assumed an actual doctor 🤣. After 10 minutes on hold, she returned saying the medical team required me to book an appointment I questioned which doctor had made this determination, and upon pressing her, she revealed that another receptionist named Maryam constitutes the "medical team"! 🤣 Seriously, when did receptionists start making medical decisions! Apparently no medical degree is needed - just become a receptionist Seriously, get this practice sorted out!!!!!

Weeks of waiting for mom's pain meds

I am writing to convey my extreme frustration and dismay over a Co-codamol prescription request for my mother that was submitted 2–3 weeks ago. Despite the significant time that has elapsed, the prescription remains unprocessed and unsent to the pharmacy, a situation that is completely unacceptable. This ongoing delay is creating unnecessary emotional and physical strain for my mother, who depends on this medication for pain relief. I meticulously followed the proper prescription request procedure and anticipated a timely response. Instead, we have been left in a state of uncertainty, with no communication, updates, or rationale provided. Quite frankly, the service quality is deplorable. A prolonged delay for essential pain medication is not merely inconvenient—it is irresponsible and potentially harmful. This is not an isolated incident, and we demand that it be the final occurrence of such negligence. I insist that this matter be addressed immediately, with the prescription processed and dispatched to the pharmacy without further postponement. Additionally, I require a comprehensive explanation for this breakdown in service and a detailed account of the steps being taken to prevent similar issues in the future.

Terrible gp with impossible appointment booking

I recently changed my healthcare provider and deeply regret this decision. I'm utterly stunned and emotionally distressed by their service. I desperately wish I could return to my former doctor, but that's not an option. Scheduling appointments here is incredibly challenging, and the front desk staff are incredibly unhelpful and discourteous. Every time I attempt to contact them, they abruptly terminate the call. I'm left wondering where I can seek medical assistance when they treat patients with such disrespect.

Wonderful doctor who truly listens

My doctor at this medical center is incredibly compassionate and understanding, and I feel fortunate to have such a skilled physician. The entire team consistently demonstrates kindness and professionalism whenever I visit.

Missed results and scheduling chaos

I never got my blood test results. Additionally, I'm baffled by why they scheduled me at an incorrect time and then had a physician phone me to say he's leaving before my designated appointment slot. This practice is absolutely chaotic - how can all the bureaucratic nonsense surrounding "Redbridge school streets" not support a medical clinic that operates with basic competence? This facility desperately needs to be shut down and replaced with a genuinely professional surgery. It perfectly illustrates the fundamental dysfunction of the U.K. healthcare system.

Frustrating wait for medical care

Scheduling an appointment here is like trying to solve a Rubik's cube blindfolded - completely frustrating and seemingly unattainable.

Freezing and frustrated with morning appointments

The emergency appointment system is absolutely absurd and unacceptable. It's unbelievable that patients are forced to endure standing outdoors in freezing, wet conditions starting at 7am just to secure a slot at 8am. Moreover, their appointment phone line is completely ineffective, with staff consistently failing to pick up calls!

Terrible support after endless phone wait

I spent 60 minutes waiting on the phone, only to be informed that no appointments were available. This is precisely the level of service I've grown accustomed to from this establishment. They excel at squandering my valuable time.

Kind staff help patients through tough moments

We absolutely adore this medical practice. The staff are consistently polite and maintain their composure even when patients become confrontational. I've witnessed situations where individuals have been disrespectful to the reception staff, demanding immediate appointments despite a full schedule. We're all familiar with the established protocol for booking appointments, and it functions effectively. They even provide the option of scheduling you at the health center when no slots are available. I can't comprehend why some people claim they're unfriendly. On the contrary, they're always accommodating, compassionate, supportive, and take the time to engage with children who visit. We wouldn't consider changing our healthcare provider for anything.

Long wait times and rotating doctors

Scheduling an appointment is nearly impossible, with wait times stretching to a month or more. Each visit results in seeing a different general practitioner. The personnel display a brusque and unwelcoming demeanor.. individuals who are ill require compassionate communication, not curt and dismissive interactions from staff. They desperately need customer service coaching and basic interpersonal skills, and it would be beneficial to have medical professionals who maintain their positions for more than a brief period.

Long wait times ruined my morning

The scheduling here is consistently behind. I arrived early for my appointment, yet still endured a frustratingly long wait of almost sixty minutes before being called back.

Docs Shahid and Ahmed saved the day

Initially, I encountered difficulties scheduling appointments, but I've since figured out the process. While some staff members were less than pleasant, others were quite supportive. Doctors Shahid and Ahmed stand out as exceptional healthcare professionals. They attentively listen to patients' concerns, conduct necessary examinations, and work diligently to address medical issues. I hold them in high regard and always include them in my prayers. I feel truly fortunate to have such an outstanding general practice. My sincere appreciation goes out to them! M . A

Waited hours past my scheduled time

I scheduled an appointment well in advance, two months prior, but was not seen at the designated time slot assigned to me. Consequently, I was forced to wait until 6:45 pm, causing significant inconvenience and frustration.

Terrible doctor who doesn't listen

Absolutely terrible experience. The staff and medical professionals show zero respect for patients. This is hands-down the most unprofessional healthcare facility I've ever encountered in my entire life.

Surgeon saved my life at seven kings

Doctor Amir, you are the most incredible doctor I've ever encountered. During this surgery, you were absolutely amazing. Sending you lots of love and best wishes to you and your family. You are truly a compassionate and kind-hearted person.

Terrible staff ruined my entire experience

The staff at the front desk display a shocking lack of professionalism and basic customer service skills. They seem more interested in being confrontational than actually addressing patient needs and appear completely deaf to any requests. The management is equally problematic, with the manager demonstrating a pompous attitude and clear incompetence. They only take action when external pressure from the hospital forces their hand. If the rating system allowed it, I would absolutely assign them the lowest possible score.