The Doctors House

Impossible buggy access hurts moms

The medical facility is creating challenges for parents with young children. They are prohibiting strollers from using the wheelchair ramp and insisting that mothers carry their strollers up the stairs. How are mothers expected to manage heavy strollers on their own? This facility urgently requires new leadership that understands the needs of parents.

Endless busy phone lines at the clinic

I tried to set up a future medical consultation for my spouse at their office, but the staff refused to arrange it in person and insisted we call instead. When we attempted to phone in, the representative told us we could only book during specific time slots - either early morning or early afternoon. Despite multiple attempts, we were unable to get through due to perpetually engaged phone lines. The personnel were extremely unaccommodating and discourteous. This directly contradicts their own website's claim that appointments can be booked conveniently during weekday business hours through multiple channels.

Dangerous doctors almost cost me my life

Pursuing legal action against this medical facility due to their severe malpractice. Anyone valuing their personal safety should steer clear of this surgical center

Rude receptionists ignored ringing phones

Absolutely the most unprofessional staff I've encountered I spent more than sixty minutes attempting to schedule an appointment while holding on the phone, and during this time, I visited the medical office where two receptionists were engaged in conversation while phones continuously rang and no patients were present in the waiting area Upon questioning them about their failure to answer the persistently ringing phone, they responded with hostility and offensive behavior TERMINATE THE DISRESPECTFUL RECEPTION STAFF

Missed serious tonsil infection completely

Dr. Beenish Khan is absolutely terrible! She examined my son and claimed he had no chest infection and his throat was perfectly fine. Later that evening, his temperature spiked to 40°C, and his eyes rolled back, forcing me to seek after-hours medical care. The doctor there discovered his tonsils were severely swollen and red, prescribing antibiotics. Even today, during our follow-up, she remained unhelpful and refused to provide any medication. I strongly advise against scheduling an appointment with her.

Dr ahmed saved my day

Contacting this medical practice fills me with dread, as their reception typically induces anxiety. The staff often come across as discourteous and uninterested. However, my recent encounter with Dr Ahmed was completely different - he was wonderfully compassionate, professional, and genuinely attentive. He carefully listened to my concerns and provided helpful advice without making me feel embarrassed or insignificant. I sincerely wish all the practitioners and staff demonstrated his level of professionalism, empathy, and genuine care. On 22.01.24, I endured a frustrating 42-minute wait on the phone, only to be informed no appointments were available. The following day (23.01.24), another 22-minute wait resulted in the same outcome, with the additional suggestion of booking at an alternative surgery - which makes absolutely no sense. My sole objective is to receive my blood test results from 06.01.24, yet I'm seemingly unable to secure an appointment. The administrative staff significantly outnumber the medical professionals, yet the service remains inefficient. If I were to book a non-emergency consultation, the earliest available slot is 06.03.24. Should I laugh or cry at this absurd situation? Formal complaint forthcoming.

Tough morning wait for doctor's slot

Securing a same-day consultation at this medical practice requires arriving well in advance, as appointments fill up quickly.

Caring doctors who've helped our family forever

Throughout our four decades of relying on this bustling medical practice, both my wife and I, along with our children, have consistently received top-notch care. The physicians and support team have been nothing short of exceptional, providing us with a seamless and highly professional healthcare experience without any issues whatsoever.

Brave girl's covid booster after school

My young daughter received her covid booster vaccination today. Sitting on my lap in the waiting room, she was blissfully unaware of what was coming. I was anxious about the potential pain and her inability to comprehend the situation. "You're not going to like me!" She was perfectly content, snuggled comfortably in my embrace after a long day at school. When the needle swiftly entered and exited, she simply hugged me, showing no signs of distress - no tears, no flinching, no discomfort! She was an absolutely perfect patient. 💖💪🏻 The nurse administering the shot was SUPERB and efficient; a doctor was present, and everyone demonstrated exceptional kindness and professionalism. I felt immensely PROUD of my brave little girl, and incredibly relieved. The process was remarkably quick - we were processed swiftly and smoothly - and I was thoroughly impressed by ALL the staff, and especially my wonderful daughter 💙🥰 A massive thank you, particularly to the vaccine administrator who handled everything with such expertise! 🙂

Friendly staff despite heavy patient load

They genuinely strive to help everyone, but I'd say their performance is on par with other medical practices given their heavy patient load. Nice staff overall.

Welcoming staff made my day

The recently hired employees are extremely welcoming and pleasant.

Nightmare wait at gloomy clinic

Completely pointless service - about as practical as a chocolate teapot! Securing a medical consultation is an absolute nightmare, and the front desk personnel clearly despise their work. The National Health Service is essentially dead in the water.

Poor phone connection ruined everything

Terrible phone signal. My mobile functions perfectly for all other calls, but when attempting to contact this medical practice, the connection is consistently poor. To make matters more frustrating, the staff attribute the issue to my device and become irritated. Following an exasperating wait of nearly an hour to reach someone, the call abruptly disconnects before I can confirm my appointment. It seems the surgery could certainly benefit from upgrading their telecommunications infrastructure.

Long wait times and constant frustration

How can this medical practice continue operating with such abysmal feedback? I am utterly astounded. Their incompetence resulted in postponements of both my parents' funerals, spanning 1.5 years apart, with identical errors during the same type of surgery. Scheduling an appointment is completely ridiculous. I avoided seeking medical care for over five years due to the nightmare of attempting to secure a consultation. I've reluctantly transitioned to private healthcare because of their failures, yet I'm still required to obtain a referral letter from my GP to see a specialist for specific procedures. The mere thought of calling to schedule an appointment triggers severe anxiety. I submitted results from my private clinic on July 13th, and they claim non-receipt. Even during off-peak hours, I'm consistently left on hold for more than thirty minutes, which is utterly inexplicable. During my last appointment on June 9th, I waited an entire hour due to their delays. I've already lodged a complaint with the practice manager and fully intend to escalate this matter. If you're providing a critical service to patients, then prioritize their needs. Stop focusing solely on financial gains and accepting more patients when your practice clearly cannot manage its current load. It's fundamentally unacceptable to compromise people's health so carelessly. Patients are entrusting you with their well-being. Simply do your job!

Terrible service after 20 years of frustration

I've been a patient here since 2003, and securing an appointment seems impossible. Whether I'm seeking urgent medical attention or a routine check-up, they consistently claim to have no openings. The front desk staff are incredibly discourteous, both during phone interactions and in-person visits. Even when they do have slots open, the earliest available appointment is weeks away, rendering their scheduling completely ineffective.

Julia's warmth made all the difference

Throughout my entire life, my family and I have been patients at this GP surgery. Previously, the receptionists seemed impatient and somewhat brusque. However, during recent appointments for myself and my mother, we have been thoroughly impressed with the exceptional service. Julia, in particular, stands out as truly extraordinary. Her kindness extends far beyond our personal interactions; I've observed her compassionate approach with other patients, and her genuine concern for their well-being is deeply moving. She consistently demonstrates professionalism, warmth, and empathy. I also want to acknowledge Andrea and Baran, who are equally courteous and efficient. Dr. Shahid deserves special praise – she is an outstanding physician who communicates with remarkable clarity and puts patients completely at ease. Her empathetic and compassionate approach to patient care is remarkable. I cannot recommend Dr. Shahid highly enough, and I am genuinely grateful for the outstanding care we have received.

Awful doctor's office with terrible service

An absolutely disastrous medical procedure that left me completely appalled. The personnel are incredibly discourteous and seem utterly clueless about professional standards. They're fundamentally unqualified to work in a healthcare setting. The appointment scheduling process is totally impractical and impossible for working individuals.

Terrible customer support when I needed help

Personnel consistently fail to answer incoming phone calls

Painful shot from uncaring nurse

The ABSOLUTE WORST service imaginable. Nurse A Oladokum, who administered the injections, displayed a complete lack of empathy and basic human decency. The treatment I received might be acceptable in her native land, but here we uphold standards of compassion, respect, and professional care. If this is the current state of the NHS, I would rather forgo medical treatment altogether than be subjected to such inhumane and degrading conduct.

Calls keep dropping during booking window

Absolutely absurd. For the past three weeks, I've been attempting to contact them during the specified time frame of 13:00-13:30 to schedule an appointment, but my calls consistently disconnect. When I addressed this issue with the receptionist earlier today at 12:50, she claimed the problem was with my mobile network, despite my having used multiple phone numbers. It seems deliberate to me! I'm at a loss for words. I urgently need guidance on where I can file a formal complaint.