The Doctors House

Compassionate doctors who truly care

This medical clinic is bustling and well-regarded. The physicians I've encountered here are truly outstanding. Dr. Wajud and Dr. Shahid demonstrate exceptional care, carefully listening to my concerns, providing top-tier guidance, and treating me with genuine compassion. I'm deeply appreciative of their approach - if all healthcare professionals were as dedicated and empathetic as these doctors, patients would receive superior medical attention and feel truly supported. My sincere gratitude for their remarkable commitment to patient well-being.

Long wait times and no appointments

It's incredibly challenging to secure an appointment at this medical practice. Patients are forced to either wait in a long queue before opening hours or attempt to schedule via telephone. The process is incredibly exasperating - spending over three-quarters of an hour on hold, only to be ultimately denied an appointment and told to try again later. While the physicians themselves are competent during actual consultations, the scheduling system is so dysfunctional that getting medical attention seems nearly impossible. One might as well hope not to fall ill, given the slim chances of actually being seen at this clinic!

Rude receptionist made my anxiety skyrocket

A truly dreadful encounter that triggered panic attacks lasting days after my visit to this medical practice. The receptionist, LESLIE, absolutely must be terminated for the numerous instances I've observed her condescending and disrespectful treatment towards not just myself, but also elderly and vulnerable patients! It's revolting to even step foot in this facility, and I am actively seeking to change my healthcare provider. This place has exponentially worsened my medical condition, to the point where I now deliberately avoid calling for appointments and have gone months without collecting essential medication due to the toxic environment. Address the receptionist issue immediately! I'm certain I'm not alone in experiencing such appalling treatment.

Smear test blocked my gp registration

I encountered an absolutely unacceptable situation. My goal was to sign up with the medical practice to address my knee issue. Surprisingly, they demanded a cervical screening as a precondition for registration. When I explained that I had undergone this screening within the past three years, though I couldn't recall the exact date, they still declined to register me and instead scheduled me for a compulsory screening. I'm bewildered by this requirement - since when is a cervical screening mandatory for healthcare registration? The reception staff were incredibly discourteous. This feels like a form of discriminatory treatment. I can't imagine a male patient being told he must undergo a rectal exam just to be registered with a medical practice. The whole experience seemed inappropriate and invasive.

Diabetes prescription delayed two whole weeks

Absolutely the most terrible medical practice in the entire United Kingdom. I submitted a repeat prescription form for a diabetes patient with urgent needs, and they took a full two weeks to forward it to the pharmacy. Without a doubt, this is the most appalling healthcare service I've ever encountered.

Surgery wait left me frustrated and hurting

I've been attempting to reach out to the surgery since December 30th, 2022, and it's taken around two and a half hours just to connect with someone. I've been promised callback twice, yet nothing has materialized. It's now January 9th, 2023, and I'm still suffering in pain. It's no surprise that Accident & Emergency departments are overwhelmed when general practitioner surgeries aren't fulfilling their basic responsibilities.

Terrible service with rude staff

Absolute nightmare of a location. Complete disaster from start to finish. Would never recommend this place to anyone under any circumstances. Truly the most disappointing experience I've ever had.

Two hours in line for nothing

Scheduling a surgical consultation here is an absolute nightmare. You'll spend hours standing in line outside, with no guarantee of securing an appointment. The clinic's staffing is woefully inadequate, with just two physicians offering a mere five slots during morning and afternoon sessions. The front desk staff are incredibly unhelpful and display a terrible attitude. What was once an exceptional medical practice has dramatically deteriorated, leaving patients like myself thoroughly frustrated and let down.

Racist receptionists ruined my whole visit

Absolutely terrible front desk staff - discriminatory, disrespectful, and completely useless. Getting an appointment is nearly impossible due to constant overbooking. This medical practice desperately requires significant improvements in its customer service.

Nightmare wait times at terrible doctors practice

Undoubtedly the most appalling medical practice in the United Kingdom. Absolutely furious with the reception staff, who I believe deserve severe reprimand. I've wasted nearly three hours waiting on the telephone. Their service is perpetually unreliable and inconsistent, resembling more of a money-grabbing scheme than genuine healthcare. Eventually, I was forced to abandon my attempts and switch to another practice. I strongly advise everyone to steer clear of these incompetent and unprofessional individuals.

Impossible to get a doctor's appointment

This medical practice is completely unacceptable. Over the past few years, securing an appointment with a doctor has been as challenging as hitting the jackpot. I'm baffled by the purpose of having a general practitioner when getting an actual consultation feels nearly impossible. The reception staff are consistently unhelpful and aggressive, with a constantly changing roster of unfriendly faces. Attempting to book an appointment by phone is futile, even when calling during designated hours. The staff seem oblivious to the fact that their incompetence could potentially compromise patient health. I sincerely hope this surgery undergoes significant improvements, as patients like myself are suffering due to their abysmal service. Their current approach is tantamount to playing recklessly with people's medical needs and well-being.

Terrible doctors and awful front desk staff

This general practitioner is absolutely terrible!!! Impossible to schedule an appointment * the front desk staff are completely unprofessional and discourteous * the medical professionals... I hesitate to even refer to them as doctors * they persistently contact me with unwanted calls and messages, despite my clear refusal

Terrible reception after 161 calls

I'm utterly frustrated with their incredibly unprofessional and disrespectful front desk personnel. They consistently place calls on hold and after the scheduled appointment window closes, they flatly refuse to reschedule. While the doctors themselves are compassionate and welcoming, securing an appointment feels like an unpredictable game of chance. It's unacceptable that they treat healthcare, especially for children, as some random lottery. The school administration demands medical documentation, but how can patients obtain such proof when the GP's staff is so unhelpful? I absolutely will not recommend this practice to anyone in my social circle. During one particularly aggravating attempt, I dialed 161 times within just half an hour and still couldn't secure an appointment. This general practice is so inefficient that patients are not only left without medical care but also forced to bear unnecessary call charges. They should seriously reconsider their entire operational approach.

Registration nightmare after four weeks

Absolutely dreadful experience! I've been struggling to complete my registration for more than a month. Every time I contact them, they promise to return my call, but they never follow through. Their level of incompetence is astounding!

Confusing morning appointment at Essex practice

The absolute bottom of the barrel medical practice in Essex!!! I scheduled an urgent appointment early in the day. A receptionist confirmed my slot for 11 AM, but when I arrived before 11, she claimed my appointment was actually at 10. This is completely unacceptable!!! When I requested to review our recorded conversation, she insisted it would be an extremely complicated procedure. I absolutely cannot endorse this practice. Steer clear of this place at all costs!!!

Terrible service that needs urgent improvement

I'm utterly appalled by the subpar performance of this general practice. Leadership clearly needs an overhaul to address the serious deficiencies in their service delivery. The numerous negative reviews and consistent complaints are entirely justified. If you're struggling, then speak up STAFF!! Take meaningful steps instead of abandoning vulnerable patients and barely meeting minimal professional standards! Yes, the NHS is facing significant staffing challenges. However, as healthcare professionals, you must familiarize yourselves with NHS trust values and genuinely embody them.

Registration forms lost again

I submitted my registration and my son's in August, with the staff member stapling the forms together and assuring me that once I was registered, my son would be too. A few weeks later, when attempting to schedule his immunizations, I was informed that a new application was needed as his original form had been lost. I completed and submitted another form on September 16th. For the past two weeks, I've been repeatedly calling the GP to book his appointment, but he remains unregistered. Each time, I'm told they'll search for the form and call back, yet I haven't received a single update. Additionally, no matter when I call, I'm consistently left on hold for 40-50 minutes before anyone answers. Frustrated, I plan to visit the office in person tomorrow to resolve this ongoing issue.

Long wait times, but great staff

Every time I attempt to reach out, I'm guaranteed to spend at least half an hour to 40 minutes on hold just to get a simple query addressed. Even when you physically arrive at the location, you're stuck waiting in line for 10 to 15 minutes - which can seriously disrupt your scheduled appointment. Their entire process urgently requires an overhaul. That being said, once you successfully navigate past the front desk, the medical professionals and healthcare staff are truly outstanding.

Awful reception with impatient baby-unfriendly staff

Extremely discourteous and discriminatory receptionist with a short temper. She made me wait for 40 minutes and then told me to wait some more, despite having a small child with me who was getting restless. When I initially inquired, she provided no information at all. Her behavior was incredibly disrespectful, seemingly prejudiced, and completely unprofessional!

Long wait and endless phone dialing

Critically short-handed across all roles, from medical professionals to front desk staff. Expect to spend up to an hour on hold after repeatedly dialing over 150 times if you're fortunate. If management doubts these claims, they should personally attempt to schedule an appointment and experience the frustration firsthand.