The Doctors House

Neighborhood doctor's spot seems promising

I haven't visited this medical practice, but since it's described as a doctor's house surgery, it seems like it must be of high quality.

Rude receptionists ruined my medical visit

I've been to this medical center several times. The doctors seemed pleasant enough. However, the practice is incredibly overcrowded. I've encountered problems with some of the front desk staff. As other reviewers have noted, certain receptionists come across as discourteous and aggressive, often speaking condescendingly to patients. I suspect these interactions might be influenced by my accent, a challenge I've experienced elsewhere in the UK. Despite holding a master's degree and working professionally, where my accent has never been an issue, I find their behavior unacceptable. It's unacceptable to have reception staff who appear unwilling to communicate with people based on their accent, who seemingly judge patients' intelligence or capabilities. This is particularly inappropriate in a diverse area like Ilford with its multicultural population. Perhaps hiring younger, more inclusive staff or implementing cultural sensitivity training could help address these problems. Additionally, one of the doctors made an audible expression of surprise when I described my profession, which I found quite irritating.

Rude receptionists ruined my entire visit

I'd give zero stars if possible—their behavior is utterly repulsive. The receptionists act like they're entitled to the entire establishment, and I sincerely hope someone takes notice and addresses their unacceptable conduct.

Terrible doctors left my toddler waiting

If you want to witness pure incompetence, look no further than this medical practice. The front desk staff are astonishingly discourteous and possess a collective intelligence rivaling that of a garden pea. My interactions with this practice have been so absurd that they could easily be mistaken for a cringe-worthy comedy sketch. How this establishment continues to operate is completely beyond my understanding. They are genuinely jeopardizing their patients' well-being. Recently, my toddler daughter suffered from a persistent high fever for several days and was unable to secure a timely appointment at Doctors House, forcing us to resort to emergency room care. Are they oblivious to their fundamental responsibility of patient care? Every aspect of this practice fails catastrophically in meeting basic medical standards. Must a tragic incident occur before they recognize the urgent need for change? I have attempted to obtain information about the practice's ownership, only to be systematically stonewalled at every turn.

Sick patients waiting hours outside clinic

I am utterly appalled by the disgraceful behavior of the reception personnel! Their lack of professionalism and basic courtesy is astounding. Elderly, disabled, and unwell individuals are compelled to line up outdoors just to secure a medical consultation because the staff consistently ignore phone calls and reject online booking. You'll witness people standing outside from noon, desperately waiting for an afternoon slot. Picture being ill or mobility-impaired and needing medical attention, yet these employees flatly refuse to answer incoming calls, forcing patients to endure uncomfortable waiting conditions. This situation demands public exposure and media attention. Simply reviewing the testimonials on this page reveals the extent of the problem. An absolutely terrible healthcare facility with equally terrible front desk representatives.

Frustrating midday call with no appointment

I attempted to schedule an appointment with this medical office today between 1:00 and 2:00 PM, only to discover that their appointment service was abruptly terminated at 2:00 PM. I'm deeply concerned about how many other patients are experiencing similar difficulties with their booking system. After contributing to national insurance for half a century, I find this treatment absolutely unacceptable and frustrating.

Receptionist with short hair was terrible

The reception staff, particularly the short-haired Caucasian woman, are absolutely terrible. Her demeanor suggests she's reluctantly providing assistance rather than performing her professional duties. She displays an incredibly dismissive attitude when responding to even the most straightforward inquiries. It's baffling how she behaves as if customer service is a voluntary, unpaid task when being helpful and courteous is literally her job description. I'm uncertain whether her attitude stems from racial prejudice or if she treats everyone with the same disrespect. If an opportunity arises to formally lodge a complaint about her conduct, I will absolutely do so without hesitation.

Terrible ride with rude driver

This product is an absolute disappointment. If there was a rating lower than one star, I'd choose it in a heartbeat. Completely worthless and not worth a single penny.

Receptionists lying through their teeth

Deceitful. They seem indifferent to human suffering. The front desk staff are completely inconsistent. I've been attempting to schedule an appointment repeatedly over several weeks, and each interaction involves blatant dishonesty. Their conduct is shockingly unprofessional and deeply unethical. Every phone conversation yields a different explanation, with their sole apparent goal being to end the call as quickly as possible. Previously, I've been forced to contact the health hub and resort to emergency services because this practice is unquestionably the most incompetent medical facility I've ever encountered. The experience has been utterly nightmarish, and it's incomprehensible that such a negligent operation is permitted to continue functioning, seemingly content to observe patients' potential deterioration without genuine concern.

Caring doctors for 58 wonderful years

Throughout my 58-year relationship with the medical practice in Sevev Kings, I've consistently experienced exceptional and compassionate care from every single physician and administrative staff member. After comparing experiences with my friends about their healthcare providers, I've come to realize just how fortunate I am to have such outstanding professionals attending to my medical needs. I extend my heartfelt gratitude to the entire team. Sincerely, Mrs. Barbara Goldman

Impossible to book an appointment

Terrible customer service with unhelpful receptionists - attempting to call during their listed business hours results in perpetually engaged phone lines - when you finally get through after a 30-minute wait, you're informed that all appointments are fully booked - they then redirect you to another department where you encounter the exact same frustrating experience - forcing you to restart the entire process and try again in a full day's time - #Awful

Caring doctors and staff after 20 years

I've been a patient at this medical practice for two decades, and I'm thoroughly delighted with the outstanding care provided by both the physicians and administrative team. The entire staff demonstrates remarkable dedication, consistently working extended shifts of over 10 hours daily to attend to our healthcare needs. It's crucial that we, as patients, recognize their hard work and express our sincere appreciation for their tireless efforts.

Daughter's persistent cough left unaddressed

I've repeatedly visited this medical practice regarding my daughter's persistent cough, and I've repeatedly expressed my concerns that little progress has been made. The staff seems to suggest that her condition is untreatable, leaving me feeling frustrated and helpless. This ongoing issue has dragged on for nearly three years, and they still haven't conducted a comprehensive examination. I'm seriously considering switching to another healthcare provider in hopes of receiving more attentive and effective medical care.

Worst lunch ever at this spot

This establishment can be summed up in a single word: awful. Absolutely dreadful experience from start to finish.

Rude reception staff ruined my day

I always strive to treat service workers with kindness, but the disrespect from this medical practice, especially their reception staff, is absolutely shocking. I've overheard them being charming on the phone, which makes their consistently aggressive attitude towards me even more perplexing, despite my unwavering politeness. Their complete lack of empathy and hostile demeanor clearly impacts patients' emotional well-being. They observe patients visibly upset, provide zero assistance, and immediately adopt an antagonistic tone regardless of how diplomatically you approach them. This is hands-down the most terrible medical facility I've ever encountered, to the extent that I now regret choosing to live in this area. Dr. Isaacson is genuinely wonderful and provides excellent community service, but even his commendable efforts cannot compensate for the toxic atmosphere created by the rest of the staff.

Rushed dr visit left me frustrated

This medical practice is utterly ridiculous, completely incompetent in addressing patient concerns. The management needs to completely overhaul how this clinic operates I'm astounded that the doctor claims she can only spend 10 minutes with patients 😳 and refuses to handle multiple health issues - it's absurd, essentially putting people at risk because the care is inadequate I strongly suggest they consider a different career, as clearly medical practice isn't suited to everyone Total waste of time

Rude staff treated me like garbage

The entire staff at this facility is utterly unprofessional, consistently mistreating patients with their hostile attitudes. They repeatedly demean and belittle me in ways that are completely unacceptable, speaking to me with utter contempt as if I lack any intelligence whatsoever. Their communication is condescending and dismissive, making me feel utterly disrespected every time I interact with them. Urgent leadership intervention is desperately required to address these systemic behavioral issues.

Worst doctor's surgery I've ever visited

This medical practice is absolutely dreadful. With the exception of one unnamed staff member, the entire team is subpar, and most employees treat patients with utter disrespect and condescension. Throughout my extensive experience with various general practitioners, this clinic stands out as the absolute worst in terms of patient care. Despite multiple opportunities to improve, they consistently fail and continue to disappoint. I cannot stress enough how strongly you should steer clear of this place if you value your mental well-being!!

Grumpy receptionist denied my vaccination card

The elderly staff member at the reception was discourteous, and I was anticipating a booster card. Other general practitioners had been providing these, but she adamantly declined to issue them to our group. I couldn't comprehend the reasoning behind their distribution. I recognize that these are challenging circumstances, but I implore you to show compassion. We do not intentionally create difficulties or errors. Kindness comes at no expense. So please.

Terrible wait times at customer service desk

Terrible customer experience with extremely poor service and unbearably lengthy wait times.