The Elms Medical Centre

Compassionate care at its very best

I want to express my gratitude to Dr. Jackson for her compassionate and thorough care during my visit today, and also to Natalie at the front desk who was incredibly helpful and accommodating. Despite managing multiple tasks, including training a new colleague and handling various administrative duties, she took the time to ensure my needs were fully addressed. I truly appreciate the exceptional professionalism and warmth demonstrated by the entire staff.

Exceptional care and swift service today

Highly satisfied with the assistance provided today. Attended to promptly and efficiently. Appreciate the excellent service and attention.

Thorough and attentive physio care exceeded expectations

Truly outstanding session. Attended my physiotherapy consultation today, and the therapist was exceptional. Throughout my multiple private physiotherapy treatments for this rotator cuff injury, I've never experienced such a comprehensive examination. Not only did he thoroughly assess my original condition, but he also detected an additional injury in my left shoulder. This physiotherapist deserves significant recognition for his remarkable professional approach. Sincere appreciation.

Reliable medical care with friendly professionals

I've been a patient here for a long time. Scheduling appointments has always been pretty straightforward. The personnel are consistently friendly and helpful. Obtaining my medications has never been a problem.

Trusted doctor who truly cares for patients

Dr. Snowden has been my physician for an extended period, and I can confidently say he is an outstanding healthcare professional. He consistently demonstrates remarkable helpfulness and is always available whenever I require medical assistance.

Incredible service with friendly and attentive staff

The employees at this establishment are truly exceptional and incredibly supportive. Their dedication and willingness to assist make the entire experience outstanding. ⭐️ ⭐️⭐️⭐️⭐️

Caring professionals saved my life at chester hospital

Skilled medical professionals provide excellent care and support when necessary. They truly strive to help patients achieve the best possible outcomes. This is undoubtedly the top surgical facility in Chester.

Diabetic eye check with an awesome healthcare hero

I had my Diabetic eye examination with the INCREDIBLE LAURA, who is genuinely compassionate and absolutely amazing. She makes you feel completely comfortable and is simply OUTSTANDING. A massive thank you to LAURA 💓 I am incredibly appreciative, and I'd also like to acknowledge the WONDERFUL RECEPTIONISTS on the second floor, whose names I unfortunately didn't catch. My appointment was on August 1st, 2024. I consistently choose this clinic for my Diabetic eye screenings because the entire team is so REMARKABLE.

Heartless clinic adds stress to cancer patient's struggle

Recently diagnosed with brain cancer, I found myself in a distressing situation when my medication was running low. I reached out to the Elms medical practice for a prescription refill, only to be met with an inflexible response from the receptionist. Despite my challenging circumstances of undergoing daily chemotherapy and radiology, with extremely limited mobility, I was told I must physically come to the practice to obtain my medication. This directly contradicts the assurance I received from Dr. Snowdon just last week, who had promised that my needs would be accommodated with a simple phone call. The receptionist seemed determined to create unnecessary obstacles, even suggesting I download an app called Patches. This experience represents a deeply disappointing and callous approach to patient care, falling far short of the support one would expect during such a critical health journey.

Worst medical service ever complete waste of time

Total waste of time! Attempted to call on Monday, but was told the call list was maxed out and to retry later. When I called back, zero appointments were open. Advised to ring the next morning, which I did. Got stuck at 31st in line, endured a 59-minute wait just to reach the front, only to be informed that no doctors are present at the Blacon clinic today. Absolutely ridiculous and infuriating! 😡

Helpful health workshop with valuable lifestyle tips

I participated in a comprehensive workshop focused on Blood pressure and Cholesterol, held on the 3rd floor of the fountains health centre, which was organized by the Elms team located on the 2nd floor. The 30-minute session provided valuable insights into dietary recommendations, highlighting beneficial and harmful food choices, along with additional wellness strategies like exercise. The presentation was expertly delivered, highly informative, engaging, and captivating. Kudos to the Elms team. I believe more workshops of this calibre would significantly contribute to promoting a healthier and more balanced lifestyle. Carl.

Smooth registration at elms medical centre today

I've just completed my registration at Elms Medical Centre. The receptionist was incredibly kind, providing me with the necessary paper forms and even guiding me to a table where I could fill them out. She was both friendly and professional, informing me that I should anticipate an email soon and clearly explaining how to book appointments. The facility itself is wonderfully spacious and well-lit. Absolutely no complaints whatsoever.

Great care from compassionate nurse at elms

I've consistently enjoyed my time at the Elms Medical Practice! I want to specifically highlight that Nurse Erin Byrne is an absolute delight to interact with, maintaining a perfect balance between professional conduct and a warm, friendly demeanor. She goes above and beyond by providing comprehensive and helpful details during consultations, which I found incredibly valuable during my recent visit.

Compassionate care restored my daughter's quality of life

What an incredible facility. They genuinely cared for my daughter during our concerns about her headaches. I'm confident they made an accurate diagnosis. The prescribed medication is working effectively, and it's been a true blessing - she was previously having immense difficulty managing daily tasks. Now, thanks to her migraine treatment, I've got my vibrant, joyful daughter back. Immense gratitude! Additionally, the reception staff are wonderfully warm and courteous - another big thank you!

Worst medical experience of my life

Looking for a medical practice that excels at avoiding patient communication and making appointments impossible? Look no further! These doctors have mastered the art of being completely unresponsive and unavailable.

Fantastic healthcare with consistently caring professionals

Top-notch medical center. Having been a patient here for a decade and a half, I can genuinely affirm that I've not once encountered any issues with their service quality, operational effectiveness, or patient care. I wholeheartedly endorse this practice.

Frustrating healthcare experience with impossible appointment booking

I've been attempting to schedule a general practitioner consultation through their digital platform for a quarter of a year, encountering zero available slots. My sole interaction was a brief, one-minute emergency appointment where the physician mishandled my referral documentation. It appears this medical practice is overwhelmingly inundated with patient demand.

Terrible customer service at medical facility

The front desk employees display an incredibly unwelcoming attitude. They consistently make patients feel like an inconvenience. This is absolutely not the type of treatment you anticipate when you're seeking medical assistance while unwell.

Unprofessional medical care leaves patient shocked and disappointed

The GPS navigation at this clinic was fine before, but recent staff changes have been concerning. Today, a staff member actually resorted to searching Google to diagnose my daughter's rash, and seemed shocked that I own a digital thermometer for home temperature checks. I was left completely bewildered and disappointed by the unprofessional approach to medical care. 😳

Compassionate doctor brings hope and healing

Exceptional appointment with a new doctor at the Elms Chester, despite being a long-time patient who had never consulted this particular physician before. During the consultation, when I was feeling particularly unwell, the GP conducted a thorough examination while engaging me in conversation and getting to know me better. Following the check-up, he promptly sent a prescription to my local pharmacy. By the end of the consultation, I left the surgery feeling significantly improved compared to when I first arrived, and I made sure to shake his hand and express my gratitude for his care.