The Elms Medical Centre

Terrible service from unfriendly healthcare receptionist

The front desk staff member, Amy, displayed an appalling lack of courtesy and professionalism. In a healthcare setting where vulnerable and ill individuals seek assistance, one would expect a compassionate and welcoming receptionist. However, her demeanor was anything but supportive, and frankly, she is entirely unsuited for her role.

Compassionate care during my adoption medical review

I attended a medical consultation for my adoption journey, and the experience was exceptional. The receptionist greeted me warmly and provided invaluable assistance. Dr. Magrath was truly remarkable, instantly putting me at ease and demonstrating sincere curiosity about the adoption process. I cannot speak highly enough of this medical practice. Both the front desk staff and Dr. Magrath represent the Elms with the utmost professionalism and compassion.

Terrible customer service ruined my entire experience

The customer service representative who took my call was extremely discourteous, leaving me feeling deeply distressed. I sincerely hope the company would hire staff with greater compassion, understanding, and a more considerate approach to handling customer interactions.

Terrible medical practice with poor diagnosis and staff

As a university student away from home, I had to find a new GP in the south. Unfortunately, I cannot recommend The Elms Medical Practice for several critical reasons. When I sought treatment for an ear infection, they prescribed a spray that proved completely ineffective. Upon returning home and consulting my original GP, I discovered they had incorrectly diagnosed me, mistakenly prescribing an external treatment when I actually needed antibiotics for an internal infection. What's more, it seemed the GP at Elms simply searched my symptoms on Google for diagnosis. Additionally, I was suffering from a severe sore throat and persistent dry cough that prevented me from sleeping, making breathing difficult. When I visited them about these symptoms and swollen glands, instead of prescribing antibiotics, they merely suggested over-the-counter medication. The reception staff were equally problematic - consistently dismissive and patronizing. They also repeatedly recorded my personal information incorrectly, requiring me to request corrections multiple times before they were addressed. Ultimately, I have since changed medical practices and strongly caution others against registering with The Elms Medical Practice.

Compassionate staff shine despite challenging healthcare conditions

Disregard the negative feedback from disgruntled individuals. Like many healthcare services currently, this practice is experiencing significant challenges. In my experience, the reception staff have consistently demonstrated professionalism, compassion, and expertise.

Terrible customer service at this establishment

Absolutely appalling front desk staff who are dishonest and completely unprofessional. Their customer service is a total disaster.

Friendly and professional service every time

Consistently encountered employees who were exceptionally courteous and competent

Exceptional doctor who truly transformed my health journey

Every physician at this practice has been incredibly supportive, but Dr. Sanna stands out remarkably. She has made an extraordinary difference in my life, far beyond what I initially expected. I'm truly struggling to convey how deeply appreciative I am. I'm finally feeling like my former self again. Her consistent medical monitoring and unwavering support have been instrumental in my recovery. I cannot thank her enough.

Fantastic healthcare experience with caring professionals

Top-notch service across the board, with administrative staff demonstrating remarkable efficiency and organization, and medical professionals showing genuine compassion alongside impressive clinical expertise. Scheduling appointments has always been seamless for every family member. We're thoroughly satisfied with our healthcare provider.

Quick and convenient healthcare experience

Setting up an appointment is convenient, with multiple options like in-store, telephone, or web scheduling. Whenever I've visited, I've consistently been seen promptly, typically within a half-hour of my designated time. Moreover, the medical staff—both physicians and nursing professionals—are genuinely pleasant and personable.

Terrible healthcare experience for my vulnerable infant

Utterly appalling. My infant has been pending a specialist consultation for nearly half a year, and they completely neglected to submit the referral multiple times. The front desk personnel have repeatedly fabricated stories and provided inconsistent information to me! I cannot stress enough how much I advise against this place - they show zero concern for pediatric cases.

Terrible service and attitude at this company

If you take pleasure in experiencing customer service that's as slow as molasses and appreciate staff with an attitude problem, then look no further. This was hands down the most abysmal interaction I've ever encountered. Steer clear of this place at all costs!!

Worst care service ever terrible staff and management

The most discourteous group of employees in the healthcare sector. Front desk personnel who are persistently ill-tempered, discourteous, and aggravating, with a tendency to contradict each other over straightforward requests and administrative tasks. One employee will commit to a specific action, only to have another staff member claim it's impossible the following day. Staff consistently evade accountability and refuse to provide their names when confronted about their statements. Then there's the 'Practice Manager' - quite frankly, she requires substantial improvement in management skills. Setting aside her inability to supervise a small reception team, or her staff's complete lack of understanding regarding basic workflow processes, we're left with a 'manager' who cannot communicate effectively with clients, fails to control her employees, and is incompetent at resolving issues. It's entirely predictable that such staff would behave this way when the root of the problem stems from incompetence at the leadership level. These individuals would not survive a single day in a professional environment where performance standards are both expected and maintained. Not a single day.