The Elms Medical Centre

Amazing initial service with mixed results

Very impressive initial service. Called at 8am with concerns about a friend. The welcoming receptionist took details smoothly. By 8:20am, Dr 'H' returned the call, displaying genuine care and attentiveness. After hearing the details, he promptly offered to contact my friend and arrange a visit if necessary. I was grateful. Unfortunately, my friend's subsequent experience was markedly different. Having confirmed with the doctor that he could come to the practice, he made considerable effort to arrive, ultimately reaching the clinic one minute past the appointed time. Upon joining the sign-in queue, he encountered a dismissive receptionist who curtly informed him he was now TOO LATE and would not be seen. Standing his ground, he explained the slow-moving queue and his minimal delay. After a phone consultation, the initially rude receptionist reluctantly permitted him to wait. Ultimately, he was seen by a compassionate female GP, and his required tests were completed.

Terrible medical centre with incompetent and unhelpful staff

This medical centre is absolutely the worst I've ever encountered. While the medical staff are somewhat acceptable, they tend to dismiss patients instead of providing proper treatment (likely due to financial constraints). The administrative team, however, are downright discourteous and inefficient. They claim you're in the triage queue, but then insist you were never listed when you aren't contacted (a recurring issue, not just an isolated incident). When you request information to be forwarded to physicians, either it's completely ignored or the details communicated are inaccurate. You're instructed to visit the clinic for document collection, but they conveniently fail to mention the clinic will be closed that afternoon. Upon arriving at reception, you're completely disregarded as staff continue their personal conversations, ignoring professional responsibilities. I've just departed after experiencing a series of mistakes, misinformation, and substandard service. If you're considering using this practice, steer clear. It's absolutely dreadful!

Amazing healthcare with heart and compassion

I'm on the verge of tears of joy! The incredible compassion displayed by everyone here, from the front desk staff to the medical professionals, is remarkable. They're consistently responsive, always returning calls promptly... scheduling same-day appointments is a breeze, even after 8:30 AM. The physician even reaches out during the day - such a refreshing approach! I'm absolutely thrilled to have discovered this practice. They truly deserve more than just 3 stars! A MASSIVE, HEARTFELT THANK YOU!

Efficient and caring medical service beyond expectations

I initiated contact around 8am via the automated callback system. Reception responded within thirty minutes and promptly arranged a same-day GP consultation. The physician returned my call shortly after and swiftly scheduled an in-person appointment. Upon arrival, I was seen exactly on schedule, without the customary lengthy wait typical of other medical practices. Dr. Jefferies demonstrated a warm, compassionate, and highly professional demeanor. She attentively listened to all my concerns and efficiently coordinated appropriate referrals. The reception staff were equally courteous and helpful. This was an exceptional healthcare experience that stands out among typically subpar GP services - certainly more deserving of a higher rating than the current three-star Google review suggests.

Amazing service from a stellar receptionist

Lorna, who works at the front desk, was absolutely wonderful—incredibly supportive, compassionate, and professional during our phone conversation. She transformed what could have been a complicated re-registration into a smooth and hassle-free experience.

Exceptional healthcare that truly cares every time

Throughout the past four years, this medical facility has consistently exceeded my expectations, delivering exceptional service from their welcoming front desk staff to their compassionate and attentive healthcare professionals.

Compassionate care at the elms makes me smile

My visit to The Elms was truly delightful. I consistently receive warm, compassionate treatment with the utmost dignity. The front desk staff provides individualized, attentive service that makes me feel genuinely valued. Heartfelt appreciation for their exceptional approach.

Top-notch care at elms medical clinic

The healthcare professionals at Elms Medical are absolutely exceptional. Their care and attention are outstanding. I'm incredibly thankful for the incredible doctors and nurses who provide such remarkable treatment. They truly represent top-tier medical service at its finest! 🌟🌟🌟🌟🌟

Amazing care and friendly staff at surgery

The medical procedure here is top-notch. The front desk staff are consistently welcoming and approachable, and the doctors are absolutely excellent. I couldn't be more satisfied with the care I've received.

Exceptional healthcare with minimal wait times

This medical facility stands out as the top healthcare provider I've encountered. The physicians demonstrate exceptional professionalism, genuine engagement, and remarkable dedication. The front desk team is welcoming and supportive. In contrast to many colleagues and relatives nationwide who struggle with extended appointment wait times, I've never experienced a delay longer than two hours at The Elms. Some of the critical reviews seem unappreciative of the high-quality service offered here.

Fantastic healthcare experience with caring professionals

Top-notch physicians and personnel. They consistently provide prompt service and scheduling is hassle-free.

Stunning estate with unbeatable charm and beauty

Miles ahead of the neighboring Brownlow and Sandringham establishments, this place truly stands out from the competition.

Mixed medical practice with hit-or-miss service

It's a hit-or-miss situation depending on the reception staff. My partner and I have found the doctors themselves to be fairly satisfactory. One receptionist stands out as incredibly supportive and empathetic. In stark contrast, another staff member is discourteous, condescending, and thoroughly unprofessional. She gossips about patients within hearing range, displays a sarcastic attitude, and appears disinterested in providing assistance. When my partner was anticipating a critical medical call regarding a diagnosis, this receptionist insisted everything was resolved. Only after persistently engaging with the alternative receptionist did we discover the doctor had not yet made contact and needed to reschedule. The subsequent call ultimately revealed a serious medical condition. This might have been an isolated incident, but a quick glance at other reviews reveals comparable experiences.

Horrible receptionist nightmare at medical practice

The reception staff here are absolutely abysmal. For two consecutive days, I've been attempting to schedule an appointment starting at 8 AM, and each time someone picks up the phone, they promise to call me back within 10 minutes to confirm the booking, but never do. When I follow up and explain my repeated attempts, they bizarrely claim I haven't tried to book anything and instruct me to call back at 1:30 PM, then immediately hang up. Upon calling at 1:30, they declare no appointments are available and suggest I should have called earlier - all while cutting me off mid-sentence. This ridiculous cycle has continued for 48 hours, with zero accountability from anyone. If my health weren't genuinely concerning, I wouldn't even be pursuing this appointment. It's infuriating that certain employees here are so unprofessional and completely indifferent to patient needs. Their lack of basic customer service is shocking and unacceptable.

Disappointing service with underlying personal struggles

The staff here are generally quite pleasant. However, their underlying attitude toward me seems less cordial than their surface appearance suggests. I consistently feel overlooked and marginalized. In my frank assessment, the situation is excessively drawn out, unacceptable, and overwhelming. My medical neglect appears rooted in two primary factors: 1- I suspect it stems from my attractiveness 😍 🤩 👌 😌 😊 ☺️ 2- Primarily due to my past experiences and how they have shaped my current identity.

Terrible service and unprofessional medical staff

My son attempted to schedule an appointment and spoke with the receptionist, who assured him the doctor would contact him after 1:30pm. As time passed and no call came, he followed up at 4pm, only to discover they had completely failed to log his request in their system, leaving him without any communication from the medical office.

Great service with quick communication

Quick to reply and incredibly supportive.

Exceptional care and quick response from medical staff

Fresh to the practice, and I've already had two wonderful encounters within a week. The screening nurse was delightful. When I needed to address another concern, I rang at 8am and utilized the callback feature. I received a prompt return call, followed by a call from the doctor, and ultimately had a comprehensive consultation. Everyone was extremely courteous and supportive - much appreciation.

Great local healthcare with caring professionals

I recently relocated and became a patient at Elms, and I must say I'm thoroughly impressed. The clinic's operational workflow, scheduling process, doctor consultations, subsequent care, and the staff's commitment to providing clear explanations have all exceeded my expectations. A truly excellent medical practice!

Terrible doctor who disrespected my language and dignity

Today I had an appointment with Dr. Jackson, and she was incredibly unprofessional. She's an incompetent healthcare worker who lacks basic communication skills and respect for patients. I advised my healthcare provider to never refer me to her again, but they disregarded my concerns. Furthermore, I intend to file a formal complaint because she mocked my limited English proficiency, which is completely unacceptable and discriminatory. The receptionist, named Lofna, also contributed to my distress by laughing at my situation and making me feel responsible for the uncomfortable encounter. I will be contacting the appropriate authorities to report this unethical treatment as soon as I complete this review. Thank you for allowing me to share my experience.