The Elms Medical Centre

Worst customer service ever total waste of time

I've been stuck on hold for an entire hour, and despite starting at position 20, I've only inched forward to position 17. It's completely baffling how these employees can justify their salaries when no one seems capable of answering a call. At this rate, even if someone were in a life-threatening situation, they'd likely still be waiting endlessly. This level of customer service is utterly unacceptable and demonstrates a total disregard for customer needs.

Amazing same-day care from fantastic local surgery

Just had my inaugural appointment at this medical practice since relocating. I submitted an online consultation at 09:49, and remarkably, the physician rang me back by 10:01, swiftly developing a treatment strategy. By 17:30 that day, I had collected my modified prescription. Having professional experience within the NHS, I'm acutely aware of the immense pressures facing our general practitioners and healthcare professionals. Their efficiency and responsiveness truly stood out. The Elms delivered absolutely exceptional care!

Reliable healthcare that truly cares about patients

I've been a patient here for a few years now, and my experience has been consistently smooth. Whenever I call for medical advice, the general practitioner responds promptly, typically within an hour. On the occasions when an in-person consultation is recommended, I'm seen the very same day. Tracy, the nurse, has been exceptional in managing my diabetes care.

Terrible service and doctors with poor attitude

The reception team was welcoming and supportive, but certain physicians exhibit a dismissive and belittling demeanor. They seem uncomfortable with questions or patient feedback, and if you express dissatisfaction, you're effectively silenced. However, I won't be deterred - if the service falls short, constructive criticism is warranted. I've never encountered such breathtaking arrogance or unyielding attitude. Even being misdirected to an incorrect hospital while experiencing intense pain didn't seem to faze them. I don't believe this medical practice embodies the professional standards and compassionate approach I expect from healthcare providers. Consequently, I'll be taking my business elsewhere. They appear more concerned with financial considerations than patient care, and could certainly benefit from developing a more empathetic and responsive approach to patient interactions!

Terrible service from rude and unhelpful staff

Front desk employees completely incompetent, merely lounging behind the counter with an arrogant, unhelpful attitude, particularly that staff member named Liam who was exceptionally rude and disinterested in providing any meaningful assistance.

Fantastic local doctors with exceptional patient care

I recently transferred to the Elms from a different local medical practice. I'm thoroughly impressed by how swiftly I can get an appointment with a GP, the comprehensive follow-up care, and the doctors' dedication to providing clear, detailed explanations. An excellent healthcare facility!

Dangerous healthcare service that fails its patients

The healthcare quality has deteriorated to a point of being hazardous for patients. During a serious illness, the general practitioner expressed frustration about having to travel a brief distance to my residence. Months later, when I encountered him near the clinic, he reiterated his complaint. Beyond enduring pain caused by long-standing resource restrictions, I anticipate rapid medical dismissal rather than comprehensive care. The current state precisely mirrors the concerns Aneurin Bevan prophetically outlined in his resignation address back in 1951.

Terrible service and unnecessary administrative hassle

Completely unacceptable. Previously registered at The Elms, I relocated to the Wirral and switched healthcare providers. Upon attempting to schedule an appointment with my new GP, I was informed that I was no longer considered a patient. After contacting The Elms, they claimed to have re-registered me without providing any clear explanation of when or how this occurred. As a result, I am now required to personally visit my Wirral GP's office to re-register. Consequently, I have filed a formal complaint against The Elms for their unprofessional and confusing handling of my medical registration.

Efficient service with minimal waiting time

The sole drawback of this service is the lengthy waiting period. However, once you're past that, the front desk staff are courteous, understanding, and incredibly supportive. You're added to a triage queue, after which a physician contacts you, and if they determine you require an in-person consultation, you're promptly scheduled. I've consistently been able to see a general practitioner on the same day.

Frustrating healthcare system fails patients completely

Repeatedly dismissed by healthcare personnel, I'm struggling with multiple medical conditions, yet because my symptoms aren't life-threatening, securing an appointment seems impossible. The electronic consultation is riddled with inconsistencies, mirroring the pre-recorded phone system - clearly a deliberate strategy to discourage patients due to severe underfunding caused by austerity measures. Medical practices must become transparent, and universal healthcare access should be a fundamental right for everyone.

Terrible service and zero patient care

Impossible to secure an urgent medical consultation, scheduling appointments is extremely challenging, and the front desk personnel appeared disinterested and eager to end our call abruptly, showing minimal concern for patient needs.

Exceptional care and cleanliness at the medical centre

I cannot fault this medical facility. Every single staff member, from physicians to nursing personnel, demonstrated exceptional care and professionalism. The center maintained impeccable cleanliness and strict adherence to sanitary protocols. My loved ones and I are thoroughly satisfied with our experience at The Elms Medical Centre 🙂 Our sincere appreciation

Amazing healthcare team that truly cares

Top-tier medical professionals are found at this facility. The personnel demonstrate exceptional kindness and compassion, particularly during the most challenging period of COVID-19.

Terrible service requires serious patient intervention

Had to escalate my complaint and hint at filing an official grievance before the medical office would finally schedule me for a consultation with a physician

Incredible medical care that truly exceeds expectations

This medical practice stands out as the top healthcare facility I've encountered since arriving in the UK four years ago. The physicians demonstrate exceptional compassion when interacting with patients, and the front desk team is remarkably attentive to patient requirements. Listening to the frustrations my friends share about their own medical centers makes me feel incredibly fortunate to be associated with such an outstanding healthcare provider.

Amazing medical staff with terrible reception

!!! Exceptional medical professionals !!! The front desk staff are completely incompetent. They deserve to be fired, and then this practice could become the top healthcare provider in the entire area. Appalling customer service and dishonesty when you contact them.. Absolutely no respect.

Frustrating healthcare experience with endless waiting times

I've just wasted half an hour trying to reach a representative. When I finally got through, I was informed that the next available smear test is in January, and they suggested I contact the Access clinic where I already have an appointment on December 5th. I'm completely baffled by the current state of this medical center, which I've been a patient at since childhood. This is undoubtedly the most disorganized I've ever seen them. They desperately need to return to their pre-pandemic operational methods.

Frustrating healthcare with unhelpful and rude staff

Been calling for three consecutive days, and securing an appointment seems impossible. When you finally manage to connect, a few physicians are decent, but nearly all the front desk employees behave as if you've gravely insulted their family. This medical facility is abysmal and has significantly deteriorated since the pandemic.

Terrible medical service avoid this clinic

Extremely substandard and insufficient medical attention. The top-tier female physicians have all departed from this clinic. Reception personnel are inappropriately determining patient access to medical consultations. They demonstrate a clear lack of genuine concern for patients' health and overall welfare.

Frustrating healthcare experience with terrible communication

Scheduling an appointment here is an absolute nightmare. Getting in touch with a physician seems impossible, and the reception team's communication skills are abysmal. Their triage process is completely dysfunctional. You'll spend endless hours on hold, only to be dismissed and told to call back, then repeat the same frustrating cycle the next day, being informed there are no available slots. This level of service is unacceptable. The quality of general practitioners varies wildly. When I initially presented with right-sided upper abdominal pain related to gallstones, one GP bizarrely suggested scanning my ovaries - utterly nonsensical. It's incredibly disheartening. This practice has seriously declined from its previous standards of excellence.