The Elms Medical Centre

Prompt medical care with caring professionals

AskMyGP provides an outstanding healthcare experience with prompt physician responses and incredibly supportive front desk personnel. I received a consultation on the same day, which was incredibly convenient and efficient.

Efficient gp service with quick and caring response

I've been a patient at the Elms since its inception by Dr O'Hare and Dr Alison Molyneaux. My primary medical care takes place at NMGH, and for years, Sister Karen Aldritt has conducted my annual diabetic check-ups with exceptional compassion and expertise. Today, I utilized the "Ask My GP" service for the first time, submitting photos of a concerning foot issue. By 9:45 am, Dr Anwar had contacted me, explaining he would immediately refer me for a doppler test to evaluate my circulation. While hospital appointment scheduling is beyond his control, I believe the "Ask My GP" system and its swift response is incredibly valuable for patients. I'm truly grateful for this efficient service.

Frustrating service with unhelpful and dismissive staff

Each scheduling interaction feels like a battle lost for the front desk staff.

Consistent quality care at my trusted local surgery

I've been a patient at this medical practice for nearly a decade. Throughout my time here, I've encountered zero issues. Despite their hectic schedule, the staff are genuinely warm and welcoming. I always make sure to treat them with respect, and they consistently respond with equal kindness. They truly value when patients show appreciation for their hard work. While the doctors seem to rotate frequently, and I rarely see the same physician twice, I believe this is simply typical of modern general practice. Despite the changing faces, the quality of care I've received has never fallen short of my expectations.

Speedy service with friendly ultrasound professionals

I arrived for my ultrasound at 9:15, but was actually called in at 9:00. The two medical professionals who performed the procedure were both highly competent and extremely personable.

Compassionate doctor saves the day

Dr Sarfraz has been an exceptional healthcare professional who provided outstanding care to my wife. Her compassionate approach and immediate medical intervention were crucial, and I shudder to imagine my wife's condition without her timely response. During the subsequent consultation, the doctor demonstrated remarkable expertise, showing a comprehensive understanding of the hospital treatment my wife had undergone. We are truly grateful for her exceptional medical support and dedication.

Frustrating service with zero customer communication

Desperately wishing someone would simply answer the call and provide some assistance.

Worst medical experience ever avoid at all costs

Another disappointing encounter at this practice. Be warned: if you value compassionate, respectful treatment and expect confidentiality during medical consultations, Elms surgery falls short. The lack of professionalism is alarming, with personal health details seemingly shared indiscriminately. If the rating system allowed it, I would have given zero stars to reflect my frustration and dissatisfaction.

Terrible experience with corrupt medication support

Corrupt medication has been causing issues. For two years, my tablets have driven me to suicidal thoughts; they're still not perfected, and I'm not alone in this experience. Angie Bradley can attest to this as well.

Midwife excellent doctor side needs improvement

Relocated because of my midwife's involvement, and while she has been excellent, the physician aspect has fallen short. Their operations seem chaotic and poorly coordinated.

Worst customer service ever terrible experience

Complete waste of time, they consistently ignore calls and their employees display a consistently dismissive and uncooperative attitude. STEER CLEAR!

Frustrating scheduling and customer service nightmare

Scheduling appointments with this business has been incredibly frustrating. Every time I try to book a slot, I encounter unnecessary complications. The booking process seems needlessly complex, and getting a convenient time slot feels like an uphill battle. Communication is poor, and their system appears disorganized. I've wasted significant time attempting to set up simple appointments, which should be straightforward but are anything but. Their scheduling approach needs a complete overhaul to improve customer experience.

Decent service with minor blood testing hiccups

I haven't experienced any significant problems with their service alongside my partner. They consistently manage to resolve issues promptly when necessary, though you should anticipate phone wait times due to high demand for same-day appointments. I appreciate that this option even exists. My sole concern has been the occasional instance of blood samples coagulating during the transport waiting period before laboratory testing.

Worst customer service ever, avoid at all costs

I'd rate this zero if possible. The issue isn't primarily about the medical care, but the constant struggle to secure an appointment or make contact by phone. I'm convinced some of the administrative and reception staff deliberately ignore incoming calls. The whole situation is utterly infuriating.

Terrible service causing patient anxiety and distress

ZERO STARS, ABSOLUTELY NOT! Total incompetents! Endless issues since day one! They overlooked a critical medication on my prescription, forcing me to go without until I can visit another pharmacy! AND DEFINITELY NOT THE WELLS LOCATION since they completely abandoned me after dragging out my prescription for over five days! There needs to be some regulatory body overseeing these absolute morons who have seriously escalated my anxiety! ELMS DOCTORS and WELLS CHEMIST in Whitefield.. AVOID AT ALL COSTS!