The Endeavour Practice

Appointment times not honoured, poor communication

I attended for a routine cardiovascular assessment but was instead recommended to undergo a specialist procedure on my digestive system, which felt like an unnecessary escalation. Additionally, after being informed that no clinicians were available and subsequently contacting the out-of-hours service to arrange a telephone consultation, the call did not arrive at the scheduled time. The practice, which previously had an excellent reputation locally, now feels disappointing. I find it regrettable to express this, but I feel compelled to share my honest experience. It is disheartening to feel that the level of care and reliability has declined.

Appointment delays caused months of wasted time

Arranging appointments at this practice has proven quite challenging. I experienced a lengthy period of waiting for specialist referrals, and following my consultation, there was an expectation that a prescription would be forwarded to my pharmacy due to my house move. Unfortunately, the practice indicated they had not received the necessary documentation from the specialist. As a result, I have had to begin afresh with a different practice in my new location, which has been frustrating and costly. This situation has been disappointing overall.

Reception delays and dismissive telephone appointments

I cannot recommend this practice. After being registered here for most of my life, I have recently switched to a different surgery. While I previously tolerated issues with reception staff attitudes and lengthy appointment waits, a recent experience proved to be the final straw. This week, I felt dismissed regarding my health concerns and was offered only a telephone consultation scheduled several weeks ahead. Within hours, I required emergency services to take me to hospital in the early morning.

Dismissed concerns without proper investigation

I would rate this experience much lower if possible. I have experienced repeated instances where my health concerns were not adequately addressed. Multiple issues were attributed to hormonal factors or anxiety without proper investigation. I felt compelled to seek private medical care to obtain a proper diagnosis, which revealed a different condition entirely, along with other undiagnosed issues. The level of attentiveness and empathy I received fell significantly short of what I would expect from healthcare provision.

Reception staff were dismissive about sharing test results

I would rate this experience extremely poorly if lower ratings were available. The standard of care provided was disappointing. Following laboratory testing, I was informed that I would need to attend an appointment to complete paperwork before my results could be discussed with me. Being unable to access information about my own test outcomes and the reference ranges used felt inappropriate and disrespectful. The receptionist's manner during this interaction came across as dismissive and discourteous. Given my background in a scientific field, I found it particularly frustrating that I could not obtain straightforward information about my results. Additionally, the inability to speak directly with a clinician about the findings raised concerns, as administrative staff may not have the expertise to identify which values warrant clinical attention. Due to these experiences, I have decided to register with a different practice.

Struggling to reach anyone after decades here

I have been a patient at this practice for over 40 years. In earlier times, the service was excellent. However, the past decade has seen a noticeable decline in quality. Getting through by phone has become increasingly difficult, often requiring numerous attempts. The staff attitude seems to have changed, and I no longer feel they are as invested in patient care. I have been dealing with a persistent health concern for six months now. When I finally managed to see a clinician, the appointment did not result in any meaningful progress or solutions. I was simply advised to be patient and wait. My overall wellbeing and physical capability have deteriorated significantly during this period.

Impossible to reach by phone

Extremely frustrating experience attempting to reach the practice. Made numerous phone calls without successfully connecting. Eventually abandoned the attempt.

Couldn't get through on the phone

Disappointing experience with the service provided

Phone queue hung up after ten minutes waiting

I found the service to be disappointing. I submitted an e-consult but felt that a key part of my initial request was overlooked. When I followed up by phone the next day to check on progress, I was informed that a request would be sent to the clinical team that same day. I called again the following day for an update and experienced a lengthy wait on hold before the call was disconnected. Once I managed to reconnect, I was asked whether I had made the original request, and was told another request would be sent to the clinical team. I raised concerns about the phone difficulties, and while I was given an explanation about staffing levels, I felt this did not adequately account for the call being dropped after such a long wait time.

Difficult to reach the practice by phone

I have been attempting to contact the practice over the past several days to arrange a medication review, however I have consistently found the telephone lines to be busy or the practice to be unavailable during their lunch period.

Slow results and poor lab communication

I have been waiting for three weeks to receive the results of a blood test. It took a week to arrange the sample collection appointment, despite being told it was time-sensitive. For approximately a month now, I remain without clarity about my health situation. There appear to be difficulties in communicating with the laboratory.

Reception didn't answer the phone

The practice does not respond to telephone consultations.

Long-term patient redirected to 111 for routine care

I have been with this practice for over four decades. When I requested an appointment with the nursing team for a routine health review, I was advised to contact an alternative service instead.

Impossible to get urgent appointments here

This practice has significant issues with accessibility and responsiveness. It is extremely difficult to obtain appointments, and urgent health concerns do not receive adequate attention. I would caution others before choosing this surgery.

Attitude's declined since the old days

After many years with this practice, which was once excellent during an earlier period of management, the experience has steadily declined. The overall approach and helpfulness have noticeably deteriorated. I have decided to register with a different surgery.

Phone queues made booking impossible

The phone system here is really frustrating. I've spent considerable time on hold without getting through, and when I try calling back at different times, I still can't reach anyone. The waiting times are excessive and it's difficult to get through to speak with someone. This service needs significant improvement in how they handle patient calls. I'd give a very low rating if possible.

Phone queue made getting help difficult

Called the practice and after some time managed to get through, only to be directed towards the online consultation system. After completing the online form, I was advised that an in-person appointment would be necessary. When I attempted to call back to arrange this, I was unable to reach anyone. It seems the reception team could benefit from reviewing their processes and approach to managing patient enquiries and determining the appropriate level of care needed.

Booking delays made urgent care difficult

The practice is pleasant overall, however there can be delays in addressing time-sensitive health concerns. Access to medical consultation requires going through the standard appointment scheduling system, or alternatively seeking emergency services if the situation is critical.

Staff were dismissive about being slightly late

The staff displayed a lack of courtesy during my visit. A team member departed before their scheduled time, and I was scheduled for a blood test the following day. When I arrived slightly behind the appointment time, I was informed that I would need to rebook by contacting the practice directly. I would not recommend registering with this practice.

Difficult to reach by phone for appointments

The practice feels more like a telephone-based service than a traditional medical clinic.