The Endeavour Practice

Impossible to book an appointment by phone

I have been a patient at this practice for many decades and have recently found it increasingly difficult to reach anyone to arrange an appointment. When I attempt to call from early morning, the line disconnects without connecting me to anyone. I receive no response, no option to leave a message, no return call, and consequently no appointment is made. Given these persistent communication difficulties, I no longer feel I can rely on this practice for my healthcare needs.

No response to phone calls at all

The service provided was disappointing, and I experienced difficulty getting a response when attempting to make contact.

Friendly staff with quick appointment availability

Excellent medical practice with a welcoming team. Appointments have consistently been available within a day of requesting them.

Staff weren't helpful or friendly

The staff performance fell significantly short of expectations.

Phone lines only open for morning appointments

I sent an email requesting an appointment but was told that wasn't possible. When I called at 1:30pm to book an appointment, I was informed that appointments couldn't be made outside of 8am. I found this frustrating given the practice's apparent limitations. The staff member explained that no one was available that particular day, though I was flexible about which day would work. I was advised to call back at 8am instead. I questioned why the phone was being answered at 1:30pm if appointment bookings couldn't be handled at that time.

Nurses gave wrong medication type

Inadequate nursing care. My partner has diabetes and was given medication intended for a different type of diabetes for an extended period. When we raised concerns about this, we felt the practice did not take our complaint seriously. We believe this caused significant harm. Please be cautious about verifying what medications you receive during your visits.

Receptionist helpful, doctor took time to listen

Contacted the surgery regarding a teenage family member and the receptionist provided helpful assistance. A clinician subsequently called back and spoke with the family member, and despite the challenging circumstances at the time, was willing to arrange an in-person appointment. The appointment itself was conducted in a professional and thorough manner. When uncertainty arose during the consultation, the clinician appropriately sought specialist input, which led to a hospital referral as a precautionary measure. Fortunately, the outcome was reassuring. Grateful appreciation to everyone involved in the care provided.

Long-term care felt consistent and attentive

My father had been a patient at this practice for many years. The doctors he saw throughout his time there, along with the nursing and administrative staff, provided him with good care and support.

Reception staff dismissive about urgent sick note issue

I attended my appointment today to collect a medical certificate for my ongoing abdominal discomfort, which has persisted for nearly five weeks. I had been advised during my previous visit that I would receive a telephone call if there were any issues with obtaining the certificate. Upon arrival, I observed a receptionist at the back of the reception area who appeared distracted. When I explained my purpose for visiting, I was told curtly that the certificate was not available. After checking the system, I was informed that the request had been declined and that I would need to book another appointment. As I attempted to explain that I needed to submit the documentation at the benefits office that same day, I was told this was not their concern. When I reminded them that someone had previously indicated they would contact me, the response was that they do not follow up with patients in that manner. This interaction left me feeling dismissed and disrespected in a way I have not experienced before at a medical practice.

Friendly staff made me feel unhurried

I have been seen by several different clinicians over the last few years and have found every single one of them to be friendly, helpful and empathetic. They never make you feel like you're wasting their time even if you feel like that yourself and they never rush you out of the door. The reception staff are friendly and helpful too and there is a peaceful, relaxed atmosphere.

Friendly staff made booking straightforward

The team demonstrated a welcoming and supportive approach throughout my visit.