The Exchange Surgery

It used to be good at the moment is really bad.

Their main concern is tick boxes so they can show they are doing their job. At 61 i had to request to have a PSA test where most countries in Europe ask you to have one done yearly after you reach 50. I know NICE guidelines state that do not recommend it because the prostate- specific antigen is not sensitive or specific enough. Don't agree with the guidelines and strongly feel that GP's should work start offering tests to over 50 man in the end is just a blood test with minimal costs. Good QI for any GP surgery as i was shocked with the amount of man recently diagosed that had to have surgery when if tested earlier that possibly could have been avoided.

Felt truly listened to and understood

If you are looking for a healthcare professional who combines expertise with genuine empathy, I cannot recommend this practice enough. The clinician I saw has a wonderful bedside manner; their calm tone is very soothing, which really helps when discussing health concerns. I especially appreciate how thorough they are, as they explain everything clearly and ensure nothing is left out. I felt completely seen and never once dismissed, which I truly value. Thank you so much for the excellent care.

Listened to and supported after years away

I have been attending this practice for approximately a decade, and the clinical staff are highly skilled professionals. In particular, one of the practitioners has consistently demonstrated exceptional professionalism, taking time to listen carefully to my concerns and providing comprehensive support across all my healthcare needs.

Easy to book and genuinely helpful

I recently relocated to the area and was given a recommendation for this practice. I had the opportunity to visit for the first time this week and was very pleased with my experience. The appointment booking process was straightforward, the clinician was approachable and well-informed, and I received suitable treatment without unnecessary delay.

Prompt response led to urgent hospital referral

A clinician responded promptly to an online message and arranged a face-to-face appointment almost immediately, with a same-day referral to hospital services. The appointment was reassuring and facilitated access to urgent clinical care.

Professional team that really listens to patients

The staff at Exchange Surgery, including doctors, nurses, and receptionists, demonstrated a high level of professionalism throughout my experience. I am grateful for their care and attention to patients.

Easy to book appointments and always responsive

The practice maintains regular communication with me. Appointments are straightforward to arrange, the team is welcoming, and the clinical care is of a good standard.

Receptionists helpful with getting earlier appointments

The care provided at this practice is of a high standard. Getting an appointment within a reasonable timeframe is straightforward, and the reception team are excellent at arranging earlier slots when circumstances warrant it. A helpful suggestion would be to review the Meet The Team section on the practice website - all the clinicians demonstrate strong competence and pay close attention to detail, but requesting to see the practitioner whose expertise aligns with your specific concern can produce better results for everyone involved. If you're unable to identify a suitable match from the website information, the reception staff can advise you on which clinician would be best positioned to assist.

Kind reception staff made booking easy

Extremely pleasant and supportive

Reassuring appointment put my health worries at ease

The doctor I saw was caring and lovely, providing reassurance about my health concerns. They examined me and confirmed that the measurements they took were within normal ranges, which put my mind at ease. They were encouraging and positive about my overall health outlook.

Friendly reception made the visit pleasant

Outstanding

Well organised surgery with helpful staff

A well-organised practice with excellent management across all areas. I have consulted with multiple clinicians who have all demonstrated genuine helpfulness, taken proactive approaches to care, and shown real compassion. I would happily recommend this surgery to others.

Returned but still left without answers

Update: I have since gone back to this practice. Although the issue persists, I was informed once more that the matter had been resolved. No care plan or course of action was suggested. I remain without clear direction on what to do next.

Attentive GP with minimal waiting time

I had a brief wait before my appointment, and the clinician was very attentive and comprehensive in their approach. They demonstrated excellent interpersonal skills and made me feel well cared for throughout the consultation. It was one of my most positive experiences at a general practice.

Welcoming staff gave clear health advice

The nursing staff member was welcoming and provided helpful guidance regarding my health concerns.

Finally found a practice that actually listens

I'm not sure why I stayed with my previous practice for so long, but I cannot speak highly enough of The Exchange Surgery. The clinical team and support staff are all exceptionally knowledgeable and helpful, and the administrative and reception teams are equally impressive.

Reception staff were dismissive and unhelpful

I attended an appointment in the morning for urgent medical consultation, which was my first visit to this practice. The receptionist on the ground floor was quite unwelcoming and unhelpful. I found the reception experience to be disappointing, and whilst I recognise it was a Saturday morning, I would have expected a more courteous and professional approach from someone in that role. The clinical consultation also fell short of my expectations. I would suggest exploring alternative practices in the area, as there appear to be other options available nearby.

Helpful staff who actually listen

Always supportive and quick to respond, much appreciated.

Problem sorted when I needed it most

I was able to get the support I required and managed to see a healthcare professional at a time when I genuinely needed assistance.

Felt listened to and genuinely cared for

I had a recent appointment and the healthcare professional who saw me was absolutely wonderful. They were warm, patient, and incredibly professional. They took the time to explain everything clearly, answered all my questions without rushing, and made sure I felt comfortable and informed throughout the entire visit. Their kindness and calm approach really made a difference. Truly one of the best healthcare experiences I've had. Highly recommend!