The Exchange Surgery

Thorough explanation of scan results given

The clinician provided excellent care. They took time to thoroughly explain my scan results in a comprehensive manner.

Friendly staff made me feel comfortable

The team at the practice are consistently welcoming and create a comfortable atmosphere for patients. They regularly go out of their way to help and deliver excellent care, with particular praise for the phlebotomy staff, who demonstrate exceptional professionalism and skill in their role.

Friendly reception made the visit pleasant

Excellent

Friendly staff made the booking process easy

This is the finest NHS practice I've come across...! The team provided genuinely welcoming and supportive care, with quick and efficient responses - truly excellent.

Happy with the care I received

I am very satisfied with my general practice experience.

Felt heard and given clear guidance

The healthcare professional I consulted was professional and approachable, with a warm demeanor. I described my concerns during the appointment, she conducted an examination, and provided guidance on the next steps.

Friendly staff who get you seen promptly

I have consistently had very positive experiences at this practice. The team members are genuinely welcoming and helpful, and they ensure that patients are attended to promptly.

Reception staff made me feel genuinely welcome

I recently switched to this practice after being dissatisfied with my previous one. I cannot speak highly enough of this surgery. The front desk team are exceptionally welcoming and I have consistently been able to secure appointments without significant delays. Whenever I have required medical support for myself and my child, I have found it readily available.

Felt genuinely listened to at appointment

This GP surgery has been extremely helpful in addressing my concerns. The clinical staff member I saw made sure my issues were resolved in a way that worked well for me and genuinely made me feel listened to. I would highly recommend this practice.

Friendly reception staff made the visit pleasant

Excellent medical practice

Staff were patient and unhurried throughout

The team demonstrated helpfulness and patience throughout my visit, maintaining a composed and unhurried demeanor throughout.

Clean practice with knowledgeable staff

Tidy, well-organised and knowledgeable!

Rushed appointment left me feeling unheard

I had a very poor experience during my recent appointment. The consultation was extremely brief, lasting only a few minutes from arrival to departure, and I felt the care provided was unhelpful and lacked depth. The approach seemed superficial and inattentive to my needs. I believe healthcare professionals should take a more comprehensive and holistic approach to patient care, demonstrating genuine understanding rather than treating consultations as routine procedures. Patients deserve to be valued as individuals with unique concerns, not simply processed as cases to be managed quickly.

Helpful staff who actually listen to you

This is an excellent medical practice. All the clinicians are attentive and genuinely listen to patients. My latest visit was handled very smoothly and professionally.

Front desk staff explained everything with a smile

The reception team provided outstanding service, delivering information in a friendly and welcoming manner. This represents the finest general practice experience I have encountered.

Friendly approach to difficult health issues

Overall, it was a positive experience. The clinician was approachable and made a genuine effort to help with my concerns, which proved challenging to resolve. The team members were also courteous and professional throughout.

Felt genuinely listened to at every appointment

I don't often take the time to leave reviews when I should, particularly for positive experiences, so I'm pleased to be writing this now. The GP I see is outstanding and represents the best medical care I've experienced. This clinician is thoughtful, approachable, perceptive and genuinely supportive. Over the past couple of years as a patient at this practice, I've attended several appointments and have never felt anxious about visiting because they consistently demonstrate a willingness to listen carefully and invest time in understanding my concerns. There's also a sense of connection and mutual understanding, which contributes to making each appointment feel more comfortable. I genuinely believe I wouldn't have navigated through certain challenges without their professional guidance and support, and I would strongly encourage others to consider them as their regular healthcare provider. I feel fortunate to have access to such a capable and dedicated medical professional.

Careful wound care and professional attention

Completely satisfied with the care received. The healthcare professional demonstrated excellent professionalism, courtesy, and compassion throughout the appointment. They handled the treatment with great attention to detail and care. Very grateful for the service provided 🙏

Reception team blocked mental health appointment access

I had an extremely negative experience at this surgery. I encountered significant difficulties accessing healthcare appointments that I had arranged. There were discrepancies regarding appointments I believed I had booked, and I felt treated disrespectfully during interactions at the practice. Following escalation, the surgery acknowledged that there had been errors in how my appointment requests were handled. However, I felt that responsibility for these errors was attributed to my circumstances rather than acknowledged as a service failure. After experiencing considerable frustration over an extended period, the response focused on future improvements rather than addressing the distress caused. I was particularly concerned about how my healthcare needs were discussed and felt that the practice's approach was dismissive. When I attempted to raise concerns with management, I did not feel heard or supported. Overall, I found the practice's handling of the situation to be inadequate and felt that my concerns were not taken seriously.

Friendly reception made the visit pleasant

Excellent