The Exchange Surgery

Reception staff weren't very welcoming

The service lacked warmth and attentiveness.

Made me feel comfortable and listened to

The healthcare professional was very good and made me feel very comfortable speaking to them.

Friendly appointment with minimal waiting time

I didn't have to wait long and the healthcare professional was very friendly and helped me feel at ease. A very pleasant experience.

Friendly staff who really listened to me

The medical team and support staff demonstrated a welcoming approach alongside professional and capable service.

Struggling to book face to face appointments

I found it difficult to arrange an in-person appointment ahead of time, as only telephone consultations were available. The practice operates a same-day booking system requiring arrival at 8am with no guarantee of being seen. This approach has negatively affected the consistency of my care. During appointments, considerable time is taken up explaining my background, leaving limited opportunity for thorough assessment. It seems unclear why the practice continues to accept new patients when current patients struggle to access adequate services.

Felt genuinely listened to and well understood

I encountered a GP who demonstrated thoughtful and capable practice. Their ability to balance medical knowledge with clear communication and genuine empathy made a meaningful difference in how supported and understood I felt as a patient. What particularly stood out was their professionalism — whether offering timely advice, writing letters that considered both clinical needs and organisational realities, or listening with care. This was a GP who knew how to advocate for patients appropriately, which felt like a rare quality. The wider team at the practice has also consistently been helpful, responsive, and respectful — it's a practice that clearly takes patient experience seriously. I would recommend this practice to anyone looking for a GP who brings both clarity and compassion to their work.

Nurse always listens and takes time

The practice nursing staff are consistently excellent and provide wonderful care!

Reception team went the extra mile

The clinical staff at this practice are helpful, attentive, knowledgeable and thorough. The reception team are particularly friendly and helpful, going out of their way to assist patients.

Quick appointments and genuinely thorough care

An excellent GP practice. I switched from my previous surgery because I was unable to secure an appointment for several weeks. After registering with this practice, my medical records were transferred within a day and I was able to see a clinician within a week. The healthcare professional I consulted was compassionate and very detailed in their approach, and the administrative team are courteous and highly organised. I have been very satisfied with the standard of care I have experienced here.

Best GP practice in London

This practice stands out as excellent compared to others in the area. The clinical staff in particular provided outstanding care and attention.

Prompt service and professional approach

Excellent work. The service provided was both timely and conducted in a professional manner.

Reception staff made us feel genuinely welcome

We feel very fortunate to have access to such an outstanding medical practice. The reception team are wonderful and consistently helpful, while the clinical staff demonstrate genuine care and professionalism. It truly represents everything one could hope for in primary healthcare.

Friendly nurse put me at ease quickly

The healthcare professional I saw was extremely pleasant and approachable, which helped me feel very comfortable during my visit. I received multiple vaccinations and was impressed by their competence and efficiency in administering them, with minimal discomfort. The appointment commenced slightly behind schedule, though this was still better than experiences I've had at other medical facilities.

Friendly reception made the visit pleasant

The experience was excellent.

Helpful approach made all the difference

The GP I saw has been excellent. They take time to listen carefully, explain things in straightforward language and clearly outline what the next steps will be. After having difficult experiences at other practices, I really value this attentive and supportive approach.