The Family Practice

Compassionate care that truly makes a difference

The medical team at Western College's Family Practice in Bristol truly stands out as a beacon of healthcare quality. During my recent appointment, the staff demonstrated extraordinary compassion, with Nurse Rhian particularly excelling at making patients feel at ease. Their approach to patient care is nothing short of outstanding, and I cannot emphasize enough how highly I endorse this practice for its superior medical services.

Frustrating delay in medical communication process

I appreciate the care I've received from this medical practice, but their inefficiency is frustrating. They have failed to forward my medical summary to the private psychiatric hospital, despite repeated requests from both the hospital and myself over the past month. Their lack of responsiveness is incredibly disappointing and potentially hindering my healthcare progress. Completely unacceptable!

Frustrating medical practice with unhelpful staff

After reading other reviews, it appears I'm not alone in experiencing a receptionist who comes across as discourteous and unhelpful. I shared information provided by my doctor, but they seemed convinced they knew better. While I've generally had positive experiences at this practice, my recent phone call left a bitter taste. I was expecting test results yesterday evening, as my doctor assured me, but received nothing. When no text arrived this morning, I called the surgery to inquire. They claimed the sample was sent to the lab, contradicting my doctor's statement that it could be processed on-site for quick results. Since no note was made, the phone staff completely dismissed the doctor's original information. Being in pain and eager to start antibiotic treatment, I found it incredibly frustrating to be told I must wait longer. I requested to speak with a GP, given the apparent change in circumstances, but was flatly told no one was available today - surprising, considering they were happy to call me yesterday. When I asked why I couldn't speak to anyone, they claimed the doctor was in surgery, though I merely wanted a potential time slot. The conversation escalated, with the staff member raising their voice. I'm thoroughly disappointed with today's service and expected more professional treatment. I can't help feeling that tracking down my own medical information shouldn't be my responsibility, and I've been left feeling uninformed about my own condition.

Exceptional care from a trusted family medical team

For nearly two decades, this medical office has maintained an exceptional standard of care. Their approach is compassionate, comprehensive, and genuinely considerate. We are truly fortunate to have The Family Practice as our healthcare providers.

Exceptional healthcare with heart and compassion

Throughout my 15-year journey with this medical practice, I've experienced exceptional, consistent healthcare. Their commitment to patient well-being is truly remarkable. The staff consistently demonstrates genuine dedication, addressing every concern with remarkable transparency and a proactive problem-solving approach. Their level of service is beyond reproach, and I cannot emphasize enough how highly I recommend them. This practice embodies the very essence of compassionate, personalized family medical care.

Friendly medical practice with helpful staff

Delightful service with wonderful personnel. They're responsive when you call and scheduling is quite straightforward.

Exceptional care from compassionate medical professionals

The medical staff demonstrated exceptional professionalism throughout my procedure. Both the physician and nursing personnel were courteous, attentive, and highly skilled. Their approach made me feel completely secure and valued during my surgical experience.

Frustrating healthcare experience with confusing appointment system

I'm reluctant to criticize the NHS, but after being referred by this practice to the BRI, I received a text from the Doctor to schedule a follow-up appointment regarding my previous visit. When I attended the initial appointment, I was instructed to book a follow-up with the Doctor within 7 to 10 days. Upon attempting to do so, I was told, "You must call at 8am and we only book appointments 3 days in advance." This is not about reporting a new illness, but simply following the request from the Practice and BRI. I understand it's likely their standard procedure, but it doesn't strike me as a sensible approach. Shouldn't they be able to reserve slots beyond the 3-day window and cancel if more urgent cases arise?

Terrible service with zero communication skills

Complete disarray. Attempting to follow up on a test outcome, and the staff demonstrate zero capacity to offer assistance or provide any information via telephone, nor can they give any indication of potential timeframes.

Frustrating decline in medical practice quality

The quality of this service has deteriorated due to apparent administrative shortcomings. My medical records have mysteriously lost certain diagnoses and recurring prescriptions, likely from misinterpreting specialist correspondence. Moreover, since the econsult service was discontinued, its replacement appears to be dysfunctional. Recently, I've attempted to submit sick note and GP report requests through the designated administrative channels, only to receive generic, recycled responses that redirect me to the same forms or suggest scheduling an unnecessary appointment. The responses frequently seem disconnected from my original inquiry, demonstrating a lack of attentive and personalized communication.

Great medical care with slight reception hiccups

I've been receiving care from this medical facility for nearly a decade, and I'm genuinely satisfied. The physicians consistently demonstrate a high level of professionalism. While the front desk staff used to occasionally frustrate me, I've noticed a positive shift in their approach to patient interactions in recent times.

Covid challenges overcome with exceptional care

Despite challenges during the pandemic, the practice has made significant strides and now provides exceptional service. Kudos for the remarkable improvement.

Dangerous delay in urgent medical referral process

The practice used to be top-notch, with the GPs still maintaining their high standards. However, the administrative side is woefully inadequate. I was initially relieved to secure a same-day, in-person GP consultation after reporting potential TIA symptoms. The GP promised an urgent referral to Southmead. When no communication followed, I contacted Southmead directly, only to discover that critical referral information was completely absent, and their previous email to the surgery had gone unanswered. I took it upon myself to alert the surgery and was promised immediate action. Predictably, nothing happened, and I was forced to follow up again today before an admin staff member finally dispatched the necessary documents. Instead of receiving prompt attention for a stroke-related "red flag" condition, I'm now facing a week-long delay. I recognize the immense pressures facing the NHS and its staff shortages, but there's a fundamental issue here: when something is marked as urgent, it genuinely needs to be treated as such - prioritization is not optional!

Terrible customer service and impossible to reach

Getting an appointment here is a nightmare. The phone lines are constantly jammed, and if you do get through, you're told to try calling back the next day. This has been their standard practice for ages. I attempted to speak directly with "Kathy" several times, but was consistently brushed off and instructed to complete an online form instead.

Terrible customer service leaves patients feeling helpless

Whenever I need to contact the medical office, I'm overwhelmed with dread because the front desk staff create significant obstacles when I'm trying to secure my prescription or schedule a consultation. I had previously posted a critique but questioned its fairness and subsequently deleted it. Instead, I chose to reach out via email to articulate my specific issues. It has now been a full month, and I have received absolutely no acknowledgment or reply.

Exceptional healthcare with caring and professional team

Exceptional medical care. Welcoming personnel, skilled physicians, consistently prompt communication.

Exceptional healthcare with compassionate and attentive professionals

I've never encountered a medical practice quite like this one - it truly stands out as exceptional. Every single general practitioner I've interacted with has been outstanding, demonstrating remarkable professionalism and genuine compassion. Their approach makes me feel completely heard, and they approach each medical concern with remarkable depth and attention to detail. Whenever I require urgent medical attention, I've consistently been able to secure same-day consultations, and the reception team has also been wonderfully supportive. The level of care and genuine concern shown here is transformative, especially when you're feeling vulnerable and worried about your health. The staff's approach makes such a significant difference in patient experience. My heartfelt gratitude to everyone involved. Warmest regards, Samantha

Nightmare journey through broken healthcare system

I've been struggling to obtain my medication for more than four months. Initially, the pharmacy claimed they hadn't received my psychiatrist's referral letter. During my second inquiry, I had deteriorated to the point of being bedridden and forced to resign from my job due to mental health challenges, only to be told there was no record of my psychiatric referral. A few days later, I was finally prescribed medication, but then discovered the pharmacy didn't have my prescription. I encountered an extremely unhelpful receptionist who dismissively provided me with a code and essentially dismissed my concerns. Upon presenting the code to the pharmacy, I learned that the medication dosage I was prescribed doesn't even exist. I'm now left in limbo, with nothing more than a vague promise of a potential callback and a suggestion that my GP might be informed. No concrete steps, no resolution, no support.

Solid healthcare with caring and efficient staff

Friendly front desk team, typically able to secure same-day urgent consultations, standard appointments have a waiting period of around 3 weeks (which is more favorable compared to other practices), doctors appear overworked and stretched thin but generally remain supportive, exceptional nursing staff, and prescription processing is efficient.

Exceptional healthcare with compassionate and caring staff

The most exceptional healthcare facility I've ever been associated with. The front desk staff are fantastic and understanding, and every interaction, whether in person or over the phone, makes me feel genuinely appreciated. The physicians are remarkably competent and compassionate. It seems like the entire team is committed to going above and beyond to support patients. They also excel in mental health services, which is something I find to be quite uncommon.