The Family Practice

Fast and compassionate medical care

Exceptional hospitality from the entire medical staff, including front desk personnel, nursing team, and physicians. Swift and compassionate guidance... from first interaction to obtaining antibiotics took merely 2 hours, with diagnostic results available within 48 hours.

Impossible to book an appointment with this clinic

I've been attempting to schedule an appointment for numerous months now, and it's incredibly frustrating. If you don't dial precisely at 8am, you have zero opportunity to secure a booking. Even when calling exactly at the designated time, their phone line is perpetually jammed and immediately switches to a constant busy signal. What possible way am I supposed to actually make an appointment under these circumstances?

Offensive comedy that missed the mark

Repulsive and disingenuous attempts at humor.

Frustrating vaccine quest with unhelpful medical staff

Navigating the complex maze of scheduling my third Covid-19 vaccine proved incredibly frustrating, with the medical practice offering zero assistance. Despite multiple attempts to get clear guidance from the 119 helpline staff, I found myself confronted with an unhelpful receptionist who seemed more inclined to mock than support me. The situation was time-sensitive, requiring immediate resolution within a 24-hour window. While the receptionist did make an effort to help, the information she provided was unfortunately obsolete and ineffective.

Terrible customer service from an unhelpful receptionist

I just had an encounter with the most discourteous, detached, and indifferent receptionist while attempting to follow up on a recurring prescription order. I understand their workload is demanding, but that's true for everyone. Showing basic courtesy, compassion, and understanding isn't a difficult task, particularly in a customer service role. Her demeanor epitomized everything problematic about front desk staff's approach to patients, a trend I believe is increasingly deteriorating.

Fantastic medical care with quick appointments and kindness

I find this medical practice absolutely fantastic! Scheduling an appointment is a breeze if I ring up by 8am, and occasionally even at 9am. When possible, they handle matters via phone consultation, which is incredibly convenient. If an in-person visit is necessary, they typically manage to see me on the same day. The staff are consistently compassionate, attentive, and comforting. I'd wholeheartedly suggest them to anyone living nearby! As an additional observation, the clinic's grounds and architecture are simply stunning!

Caring professionals despite challenging staffing situation

Throughout my past twelve months as a patient here, each medical professional I've encountered has demonstrated exceptional care and compassion. While the surgical department seems to struggle with limited personnel, making scheduling appointments challenging, I consistently felt that the staff was genuinely committed to addressing my medical needs with the utmost urgency and efficiency.

Terrible healthcare experience that left me traumatized

Absolutely zero communication, they completely disregarded my concerns and never returned my calls. The stress was so intense that it triggered a full-blown anxiety episode. I desperately wish I could give them zero stars. The staff's rudeness is appalling, and getting in touch with a doctor requires an exhausting battle. When you're most vulnerable, these people are completely unreliable and cannot be depended on.