The Family Surgery

Cramped parking ruined my visit

Decent amenities, yet inadequate parking arrangements

Friendly staff made my procedure smooth

Truly exceptional throughout the entire experience, from the initial staff interaction to the precise procedure and comprehensive follow-up guidance - absolutely top-notch 👍

Chocolate and care after my minor surgery

Routine procedure completed - The staff were courteous and skilled. A welcoming and comfortable environment. Comprehensive post-operative instructions provided. Delightful additional touch with complimentary dressings and a treat for patient courage. Grateful appreciation to Lesley and Caroline for their care.

Kind nurses made our family's care smooth

What a fantastic medical practice. The staff are incredibly compassionate, and the nurses are truly warm and welcoming. It's been remarkable how efficiently they've managed all our family's medical needs, always punctual and comprehensive. I've had multiple appointments with one particular healthcare professional who stands out as possibly the most exceptional medical provider I've ever encountered. The practice radiates genuine care and commitment, which made our experience seamless, especially while navigating healthcare with a newborn who needed vaccinations. The referral process has been impressively smooth and professional. Over the past few months, this surgery has exceeded all our expectations in every possible way.

Lesley helped calm my saturday nerves

I needed medical tests on a weekend, and Lesley was absolutely fantastic. She proactively reached out and suggested an earlier time slot, which helped reduce my pre-appointment nervousness. Her empathetic approach put me at ease, and the entire process was surprisingly swift and smooth. I truly appreciate how she made what could have been a stressful experience feel comfortable and manageable. Thanks to her, my visit was both painless and stress-free!

Friendly staff put me at ease

Lesley and Caroline ensured I felt completely at ease and well-cared for during my visit. I would absolutely endorse this practice and am truly grateful for their exceptional service. Thank you so much!

Painful cysts gone with kind care

I was dealing with persistent sebaceous cysts in two uncomfortable locations - my groin and armpit. Lesley and Caroline provided incredibly gentle and compassionate treatment that completely resolved my issue. They were wonderfully reassuring throughout the entire procedure, explaining everything and ensuring I felt completely comfortable. As a lovely bonus, I was even treated to coffee and biscuits afterward, which made the whole experience surprisingly pleasant.

Quick and caring health service

Significantly superior to my former general practitioner. Booking appointments online is straightforward and typically available on the same day. The check-in process is seamless. The reception staff are pleasant and accommodating. The physicians and nurses are welcoming, helping me feel relaxed and comfortable.

Quick help for my uti today

While staying with a friend in Southport, I recently developed signs of a urinary tract infection. Despite attempting to manage it by consuming plenty of water and taking ural, my symptoms showed no signs of getting better. Realizing I needed medical attention, I was fortunate to secure a same-day appointment. The medical professionals at the clinic were incredibly supportive and compassionate. Their kindness and assistance left a lasting impression on me. I want to express my heartfelt gratitude to the entire team and the NHS clinic for providing such a positive and caring healthcare experience.

Friendly staff made my day

Top-notch customer support with a highly skilled and polished approach

Friendly staff saved me time today

Fantastic visit today! The personnel were exceptional - incredibly supportive and understanding. They went above and beyond by reaching out to offer me an earlier time slot. I'm truly grateful for their outstanding care and attention. Highly recommend this incredible service - definitely deserving of top marks!

A caring and professional family doctor's office

The employees are courteous and welcoming, with a clear stance against any disrespectful conduct. Overall, it's a delightful medical practice that feels warm and family-oriented.

Quick and caring staff at clinic

Underwent a small procedure this morning, and I'm truly grateful for the exceptional care provided by Leslie and Caroline. Their kindness and professionalism made all the difference.

Swift, painless surgical procedure

Very quick, efficient and painless surgical procedure. All my questions were answered thoroughly and efficiently. I couldn't recommend the service more highly.

Coffee and kindness made my day

Exceptional customer care, incredibly polished and welcoming. The complimentary coffee, treat, and thoughtful chocolate reward for courage were delightful touches. Much appreciation for the outstanding experience.

Frustrating 12-minute wait for urgent help

Called precisely at 8am, endured a 12-minute hold period and was STILL unsuccessful in securing an urgent same-day consultation for a critical health issue. The medical practice's inadequate triage system and ineffective scheduling protocols resulted in a thoroughly disappointing patient experience. Significant operational reforms are essential.

Caring nurses made my surgery day better

I underwent a small surgical procedure yesterday and received exceptional care from Lesley and Caroline. After the operation, they kindly provided me with a coffee and a biscuit.

Smooth surgery with caring staff

I visited the minor surgery practice, a recently established service, and was greeted by Lesley Grundy and Caroline. Both healthcare professionals provided a comprehensive explanation of the procedure and post-operative care, maintaining a warm yet highly competent demeanor. I was thoroughly impressed and could not identify a single shortcoming in either the staff's performance or the clinic's infrastructure.

Comfy mole removal with tea and biscuits

I underwent mole removal at this clinic. Lesley and Caroline were incredibly welcoming and helped me feel completely relaxed. The overall service was exceptional, and the complimentary tea and biscuit at the conclusion of my procedure was a delightful bonus!

Lesley's gentle touch calmed my nerves

I went in for a minor surgical intervention today, and despite it being a small procedure, I initially experienced some apprehension. However, once Lesley walked me through the details, my anxiety completely dissipated. Both Lesley and Caroline were incredibly warm and supremely competent. Lesley performed the first of my procedures, and I was amazed that I didn't feel any discomfort. The same held true for the second procedure - she was incredibly delicate, and everything was completed with remarkable efficiency. I would absolutely return to this practice if needed and would enthusiastically endorse them to my loved ones.