Patient Experience Summary

Patients consistently report positive experiences with clinical care, reception courtesy, and professional interactions across the practice. The clinical team is frequently described as approachable, responsive, and attentive to patient concerns, with many noting timely access to urgent appointments and same-day treatment when needed. Reception staff demonstrate warmth and helpfulness, and the callback system is valued for reducing phone waiting times. However, some patients report challenges accessing in-person appointments, with extended waiting periods for early morning slots and a shift toward telephone consultations post-pandemic. Additional concerns include occasional technical issues with the callback system and delays in receiving information from specialist services, which can slow care implementation. Despite these limitations, the practice maintains strong continuity of care and demonstrates particular attentiveness to patients with complex or ongoing health needs.

Appointment availability remains a mixed experience, with some patients securing slots readily while others find booking challenging. The online medication management system generally operates smoothly, though occasional supplier-related issues occur. Communication from hospital services sometimes experiences delays, and one patient noted unmet expectations regarding specific care outcomes. The practice environment is described as welcoming and inclusive, with staff demonstrating genuine commitment to patient wellbeing. Long-term patients particularly value the consistency and reliability of care provided over many years.

Appointment

76.80 %
Great

Reception

84.30 %
Great

Cleanliness

75.00 %
Great

Care

83.15 %
Great

Respect

85.20 %
Excellent

Seen on time

78.50 %
Great

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AS

Adil S. Google 15 days ago

Rating

Excellent!

Felt truly listened to at appointment

The best GP practice in East London! A big thank you to the clinical team for their outstanding support. They are always kind, understanding, and willing to help. They take the time to listen and truly understand the issues patients face. We really appreciate their care and dedication. Highly recommended!

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CK

Cristine K. Google 16 days ago

Rating

Excellent!

Reception team were really helpful and friendly

Quite supportive and beneficial

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AK

Athina K. Google 16 days ago

Rating

Excellent!

Reception staff went the extra mile

The staff members are exceptionally considerate and supportive. They make genuine efforts to resolve issues when matters don't proceed smoothly. The front desk team consistently demonstrates warmth and approachability.

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VA

Violeta A. Google 16 days ago

Rating

Excellent!

Helpful staff made booking straightforward

Convenient scheduling options and a supportive team. Appreciate the assistance provided.

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MB

Murray B. Google 16 days ago

Rating

Excellent!

Felt listened to during my appointment

Very positive experience with the healthcare professional I consulted.

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LL

Lilly L. Google 17 days ago

Rating

Excellent!

Felt truly listened to at my appointment

This practice represents an excellent healthcare facility with outstanding clinical professionals in their specialty area.

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JQ

Junaid Q. Google 17 days ago

Rating

Excellent!

Friendly reception and helpful staff support

Always great service, especially from the medical staff. Thank you.

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NS

Nahida S. Google 17 days ago

Rating

Excellent!

Practice arranged interpreter for language support

My family and I, along with our two children, recently relocated to England from abroad and were new to the area. We initially had concerns about language barriers, but the practice made excellent arrangements to provide us with a healthcare professional who shared our language background. This made a tremendous difference to our experience. The healthcare provider was exceptionally helpful and demonstrated genuine kindness throughout our interactions. We are very appreciative that the practice was willing to register our entire family and accommodate us with a practitioner who could communicate with us effectively. We would like to extend our gratitude for the welcoming and supportive approach we received.

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YK

Yasmin K. Google 17 days ago

Rating

Excellent!

Online appointment was quick and straightforward

A virtual consultation that proved to be quite streamlined and well-organised.

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BG

Balan G. Google 17 days ago

Rating

Excellent!

Professional and helpful reception staff

Excellent service, very professional approach, much appreciated

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AY

Aayesha Y. Google 17 days ago

Rating

Excellent!

Felt properly listened to and understood

The clinician took time to listen carefully and gave full attention to the concerns I raised. I felt genuinely acknowledged and understood throughout the appointment. No issue seemed too minor or too significant, and they worked to find a way to assist. I would highly recommend this practice, as the clinician provided excellent care.

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CM

C M. Google 17 days ago

Rating

Excellent!

Felt genuinely listened to during every visit

I've been a patient at this practice for approximately five decades and consider it to be an outstanding GP surgery. The entire team demonstrates incredible care, professionalism, and attentiveness. Whenever I visit or contact the practice, I feel genuinely heard and well supported. I have particular appreciation and respect for the clinicians who have provided care to me, my family, and my parents throughout all these years.

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JH

James H. Google 20 days ago

Rating

Excellent!

Caring team who really listened to me

Absolutely brilliant, couldn't have been any better. The healthcare professional I saw was very caring, and the entire team provided excellent support. Thank you all for being such a great team.

The Forest Edge Practice

4 months ago

Dear James, Thank you for your wonderful feedback. We’re delighted to hear you felt so well cared for, and we’ll be sure to share your kind words with Dr Todd and the team.

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PR

Paul R. Google 20 days ago

Rating

Excellent!

Quick referral with friendly front desk staff

The referral process was handled promptly, and I found both the reception team and clinical staff to be approachable and professional throughout my visit.

The Forest Edge Practice

22 days ago

Thank you for taking the time to leave a review. We value all feedback as it helps us to understand what we're doing well and where we can continue to improve. Your comments are appreciated.

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LE

Linda E. Google 21 days ago

Rating

Excellent!

Helpful staff despite app frustrations

I have nothing negative to express about this practice. Since relocating to the area, I have been a patient here and have consistently had positive experiences, with the exception of some difficulties with the digital platform. The clinical staff demonstrate genuine kindness despite the constraints of their schedules, and the nursing team are consistently excellent. The administrative staff have also been professional and helpful throughout my time as a patient. I am very grateful for the support I have received.

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DK

Dave K. Google 21 days ago

Rating

Excellent!

Reception staff were helpful and welcoming

Excellent experience with the front desk team

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AZ

Aida Z. Google 21 days ago

Rating

Great!

Polite and helpful reception staff

The team demonstrated courtesy and provided useful assistance.

The Forest Edge Practice

22 days ago

Thank you for taking the time to leave a review. We value all feedback as it helps us to understand what we're doing well and where we can continue to improve. Your comments are appreciated.

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SH

Sheila H. Google 22 days ago

Rating

Excellent!

Practice listens and supports both patients well

My partner has a serious hereditary neurological condition. I find the practice to be very supportive in addressing both his needs and my own. I really value the care and assistance they provide.

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SK

S K. Google 22 days ago

Rating

Excellent!

Prompt responses throughout my years here

I have been a patient at this practice for many years since I was young, and I have consistently received timely attention whenever I have needed medical care. I have always been satisfied with the quality of care provided by the clinical staff. I would strongly recommend this practice to others.

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CI

Codruta I. Google 23 days ago

Rating

Excellent!

Efficient practice that listens and responds

Outstanding medical practice! From the front desk staff through to the clinical team, everyone demonstrates excellence. Each visit results in my concerns being addressed effectively. The service is highly professional and appointments run smoothly. Much appreciated ❤️

The Forest Edge Practice

4 months ago

Dear Codruta, Thank you for your 5 star review.

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PARTNER
Patient Feedback Champion

This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.

Verified by GP Ratings
Practice Response Rate
7.35%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85009938
  • The Forest Edge Practice Hainault Health Centre Manford Way, Chigwell Essex IG7 4DF

Patient Experience Summary

Patients consistently report positive experiences with clinical care, reception courtesy, and professional interactions across the practice. The clinical team is frequently described as approachable, responsive, and attentive to patient concerns, with many noting timely access to urgent appointments and same-day treatment when needed. Reception staff demonstrate warmth and helpfulness, and the callback system is valued for reducing phone waiting times. However, some patients report challenges accessing in-person appointments, with extended waiting periods for early morning slots and a shift toward telephone consultations post-pandemic. Additional concerns include occasional technical issues with the callback system and delays in receiving information from specialist services, which can slow care implementation. Despite these limitations, the practice maintains strong continuity of care and demonstrates particular attentiveness to patients with complex or ongoing health needs.

Appointment availability remains a mixed experience, with some patients securing slots readily while others find booking challenging. The online medication management system generally operates smoothly, though occasional supplier-related issues occur. Communication from hospital services sometimes experiences delays, and one patient noted unmet expectations regarding specific care outcomes. The practice environment is described as welcoming and inclusive, with staff demonstrating genuine commitment to patient wellbeing. Long-term patients particularly value the consistency and reliability of care provided over many years.

Appointment

76.80 %
Great

Reception

84.30 %
Great

Cleanliness

75.00 %
Great

Care

83.15 %
Great

Respect

85.20 %
Excellent

Seen on time

78.50 %
Great
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