The Forest Edge Practice
Great! (68 reviews)
Great! (68 reviews)
Patients consistently report positive experiences with clinical care, reception courtesy, and professional interactions across the practice. The clinical team is frequently described as approachable, responsive, and attentive to patient concerns, with many noting timely access to urgent appointments and same-day treatment when needed. Reception staff demonstrate warmth and helpfulness, and the callback system is valued for reducing phone waiting times. However, some patients report challenges accessing in-person appointments, with extended waiting periods for early morning slots and a shift toward telephone consultations post-pandemic. Additional concerns include occasional technical issues with the callback system and delays in receiving information from specialist services, which can slow care implementation. Despite these limitations, the practice maintains strong continuity of care and demonstrates particular attentiveness to patients with complex or ongoing health needs.
Appointment availability remains a mixed experience, with some patients securing slots readily while others find booking challenging. The online medication management system generally operates smoothly, though occasional supplier-related issues occur. Communication from hospital services sometimes experiences delays, and one patient noted unmet expectations regarding specific care outcomes. The practice environment is described as welcoming and inclusive, with staff demonstrating genuine commitment to patient wellbeing. Long-term patients particularly value the consistency and reliability of care provided over many years.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences with clinical care, reception courtesy, and professional interactions across the practice. The clinical team is frequently described as approachable, responsive, and attentive to patient concerns, with many noting timely access to urgent appointments and same-day treatment when needed. Reception staff demonstrate warmth and helpfulness, and the callback system is valued for reducing phone waiting times. However, some patients report challenges accessing in-person appointments, with extended waiting periods for early morning slots and a shift toward telephone consultations post-pandemic. Additional concerns include occasional technical issues with the callback system and delays in receiving information from specialist services, which can slow care implementation. Despite these limitations, the practice maintains strong continuity of care and demonstrates particular attentiveness to patients with complex or ongoing health needs.
Appointment availability remains a mixed experience, with some patients securing slots readily while others find booking challenging. The online medication management system generally operates smoothly, though occasional supplier-related issues occur. Communication from hospital services sometimes experiences delays, and one patient noted unmet expectations regarding specific care outcomes. The practice environment is described as welcoming and inclusive, with staff demonstrating genuine commitment to patient wellbeing. Long-term patients particularly value the consistency and reliability of care provided over many years.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sweet L.
one month ago
Excellent!
Staff were kind and genuinely helpful
The team consistently demonstrates kindness and a helpful approach.
Mantas J.
one month ago
Excellent!
Quick to listen and arrange referrals
I have consistently had excellent experiences at this practice. The healthcare provider demonstrates promptness in their approach, pays close attention to what patients communicate, and efficiently organises any required investigations or specialist referrals. The care provided is professional and instils confidence, with a genuine commitment to patient wellbeing evident throughout. I feel my concerns are always valued and that I receive thorough care. I would strongly recommend this service to others.
Fazlur P.
one month ago
Excellent!
Felt truly listened to and cared for
The kindness and professionalism shown during my visit was truly exceptional. This healthcare provider will always remain in my thoughts and prayers.
Zachariah P.
one month ago
Great!
Helpful consultations and smooth anticoagulation appointments
I have found my visits to this practice to be quite positive, particularly during the consultations I have attended and the monitoring appointments I have received.
Anca S.
one month ago
Excellent!
Helpful doctors who listen and explain clearly
All of the healthcare professionals I have encountered at this practice have been excellent. They demonstrate helpfulness, communicate clearly, approach issues methodically, and maintain a high standard of professionalism throughout their interactions.
Hanna T.
one month ago
Excellent!
Easy appointment booking for children's visits
I don't attend the practice very often, but I've always been able to secure appointments for my family members without any issues. The online system for managing ongoing medications is straightforward and convenient, though there have been occasional challenges with the current supplier regarding the availability of certain items. The practice is responsive to communications from hospital services. The clinical staff have consistently been approachable and welcoming in their manner.
Tony F.
one month ago
Excellent!
Helpful receptionists can't fix long waits
The reception team demonstrated exceptional helpfulness and courtesy, displaying a pleasant demeanor throughout. However, accessing appointments with clinical staff remains challenging, with extended waiting periods during early morning slots. There were also technical difficulties experienced with the callback system on a recent occasion.
Tracy A.
one month ago
Excellent!
Quick phone assessment led to same-day appointment
I am very satisfied that I received a telephone consultation during which I explained my symptoms. The healthcare professional advised me to attend an appointment promptly, and I appreciated being seen at short notice.