Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great

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KC

Kori C. Google 10 months ago

Rating

Excellent!

Exceptional care and compassion at g7 health

I'm incredibly appreciative of discovering G7 Health! The care I've received from every staff member has been outstanding. Dr Ambrozie is, without doubt, the most exceptional general practitioner I've ever encountered, consistently going the extra mile to ensure I'm connected with the right medical specialists and receive comprehensive care across the entire healthcare system. The reception staff are equally impressive — when I mistakenly arrived on the wrong appointment day, Samiyah quickly helped me by having the GP extend my prescription and promptly called me back within an hour to confirm my prescription pickup details. I'm truly grateful for the entire team at this practice!

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AA

Any A. Google 10 months ago

Rating

Excellent!

Compassionate and caring doctor helps patient heal

Dr. Radhika Acharya has been an exceptional healthcare provider for me. Her professional demeanor and helpful approach make her a truly outstanding physician.

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QK

Qawsain K. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

My interactions with E7 Health have been nothing short of excellent. From the initial greeting, the staff exudes warmth, friendliness, and professionalism. The appointment process is seamless, and the physicians are truly attentive, taking the time to thoroughly explain medical details in a way that puts patients at ease. The front desk team is consistently courteous and supportive, creating an environment where patients feel genuinely valued. It's uncommon to discover a medical facility that so consistently demonstrates sincere compassion, but E7 Health achieves this beautifully – I'm truly grateful for the outstanding level of care they provide!

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CC

Chikaodili C. Google one year ago

Rating

Excellent!

Compassionate care for special needs child's health

My journey with this medical facility extends beyond a single interaction. As a parent navigating the challenges of a child with special needs, I understand the critical importance of prompt medical attention, and this surgery center has been incredibly supportive in addressing my child's healthcare requirements. From the welcoming reception staff to the highly skilled physicians, my entire family has been consistently impressed by the exceptional quality of care we've received, which is why I confidently award them a perfect 5-star rating.

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GS

Giedrius S. Google one year ago

Rating

Excellent!

Amazing doctor with top-notch patient care

During my recent visit to Health E7 Health, I met with Dr. Rahat Rana and was thoroughly impressed. The entire team was incredibly friendly and welcoming, and the quality of care I received was top-notch. Without hesitation, I would wholeheartedly recommend this practice and give them a perfect 5-star rating.

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FC

Flo C. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Recently, I consulted Dr. Radhika Acharya for a medical appointment. She was incredibly personable, demonstrating both professionalism and genuine empathy while addressing my health concerns. I wholeheartedly endorse her and would enthusiastically suggest her services to anyone seeking quality medical care!

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DL

Dustin L. Google one year ago

Rating

Excellent!

Amazing doctors who truly care about patients

I've visited numerous medical practices, and I'm thrilled to have discovered this one! Dr. RA and Dr. LL truly excel at attentively hearing patients out and conducting thorough evaluations.

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AS

A S. Google one year ago

Rating

Excellent!

Painless blood draw with a gentle touch

Truly exceptional professional (Rahna). Her touch is incredibly gentle, and her service is top-notch! She's the only phlebotomist who can draw my blood without making me feel faint. I'm so grateful 🥰

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BG

Bradley G. Google one year ago

Rating

Excellent!

Exceptional service from compassionate receptionist angela

RECEPTIONIST MISS ANGELA KAUR DEMONSTRATED EXCEPTIONAL DEDICATION IN ADDRESSING MY INQUIRY. SHE DISPLAYED REMARKABLE PATIENCE AND GENUINE EMPATHY TOWARDS MY SITUATION. I AM TRULY GRATEFUL FOR HER ASSISTANCE. HEARTFELT APPRECIATION AND WARMEST REGARDS. XXX

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OO

Olufemi O. Google one year ago

Rating

Excellent!

Caring doctors who truly listen and support patients

My healthcare provider's office is located here, and they are absolutely fantastic 👍👍👍👍👍.

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TW

Tony W. Google one year ago

Rating

Excellent!

Compassionate doctor who truly understands my struggles

Ever since Doctor Khan joined the practice, she has become my go-to physician. Considering my complex medical history and recent challenges, I've been struggling significantly. Doctor Khan has been incredibly compassionate and supportive in addressing my medical concerns. As a patient dealing with serious mental health issues and multiple chronic conditions, I couldn't have asked for a more understanding healthcare provider. Overall, I wholeheartedly recommend her to both new and existing patients, especially those managing mental health challenges. Her professional expertise and genuine care have been instrumental in helping me make meaningful progress in my life, and I am truly grateful for her dedicated support.

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RM

Rizzy M. Google one year ago

Rating

Excellent!

Compassionate healthcare team truly makes a difference

The medical practice demonstrates genuine compassion and prioritizes patient well-being. Every staff member, from the physicians to the nursing team and front desk personnel, shows sincere dedication to our health and comfort.

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AT

Ann T. Google one year ago

Rating

Excellent!

Samiyah saves the day with stellar service

Samiyah at the front desk was incredibly supportive and efficiently resolved all my registration challenges. I'm truly grateful for her assistance.

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MC

Madison C. Google one year ago

Rating

Great!

Compassionate and thorough shoulder pain specialist

During my recent visit to address my shoulder discomfort, I met with Sara S Maha Liyanage Don. Her approach was exceptionally compassionate and focused, providing a comprehensive and precise explanation of the next steps in evaluating my condition :)

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KR

K R. Google one year ago

Rating

Excellent!

Smooth and painless blood work experience

Absolutely top-notch blood draw experience! The process was swift and hardly noticeable. I truly appreciate how considerate the staff was about my sensitivity to medical procedures.

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HK

Hina K. Google one year ago

Rating

Excellent!

Samiyah's awesome customer service saved the day

My interaction with Samiyah was outstanding from start to finish. She demonstrated remarkable responsiveness by reaching out to me with an update in merely 10 minutes after our initial conversation. This prompt communication made me feel truly valued as a customer. Beyond her efficiency, Samiyah's warm and approachable demeanor significantly enhanced the entire experience. Her genuine kindness and ability to communicate clearly transformed what could have been a stressful situation into a pleasant interaction. I'm thoroughly impressed with the high-quality service I received!

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AS

Aisha S. Google one year ago

Rating

Excellent!

Exceptional care and compassion from a true professional

The healthcare professional I consulted was incredibly considerate and understanding. She meticulously examined every aspect of my concerns and listened carefully to each point I raised. Her dedication to her work and exceptional professionalism were evident throughout our consultation. She completely put me at ease during the appointment. My sincere appreciation goes to Dr. Basirat Folawiyo.

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MH

Mohammed H. Google one year ago

Rating

Bad!

Terrible service and unhelpful staff at e7 health

I just contacted e7 health about my child's medical concern, seeking a same-day appointment. The representative named Mahmoeda informed me that no appointments are available for the entire month, despite it being only the 6th day of the month. This is completely unacceptable, especially considering my child is a valued patient. I am thoroughly frustrated by their lack of responsiveness and care.

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ED

Elena D. Google one year ago

Rating

Excellent!

Exceptional doctor provides compassionate care for my son

We stopped by the medical office yesterday for my son's visit and were treated by Dr. Sebastian Ambrozie. He stands out as an outstanding physician who delivered top-tier medical care. His professional approach and meticulous manner immediately put us at ease. We are deeply grateful for his compassionate and thorough treatment. Heartfelt thanks!

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KC

K C. Google one year ago

Rating

Excellent!

Compassionate nurse provides exceptional personalized care

Nurse Basirat Folawiyo, who specializes in advanced care, has been incredibly supportive and attentive to my specific medical needs.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 82507510
  • Lord Lister Health Centre 121 Woodgrange Road Forest Gate London E7 0EP

Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great
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