Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great

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JF

Jabran F. Google one year ago

Rating

Excellent!

Exceptional customer service from a stellar representative

I was contacted by Tia, a highly skilled and knowledgeable representative who demonstrated exceptional customer service. Her approach was incredibly supportive and attentive, taking the time to address each of my inquiries thoroughly and with complete clarity. She was unhurried and genuinely committed to ensuring I fully understood everything, never attempting to end the conversation prematurely. Tia went above and beyond to confirm that all my questions were comprehensively answered and that I felt completely satisfied with the information provided.

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AH

Ahad H. Google one year ago

Rating

Excellent!

Amazing service from a caring professional

I was thoroughly impressed by my interaction with aqsa during our phone conversation, as she went above and beyond to assist me in scheduling an appointment. Her demeanor was exceptionally polite and professional. The entire staff at the surgery consistently demonstrates a high level of helpfulness and customer care.

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NB

Neelu B. Google one year ago

Rating

Excellent!

Amazing care from compassionate medical professionals

I am utterly amazed by the incredible support from this medical practice. Their compassion and care have left me completely overwhelmed with appreciation. I extend my heartfelt thanks to the entire team, and I sincerely hope they receive all the blessings they deserve.

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NM

Nur M. Google one year ago

Rating

Excellent!

Life-changing support from an amazing professional

I met with social prescriber Chanel, and she was absolutely fantastic. She attentively listened to my concerns and provided substantial support. I'm optimistic that she'll continue to assist me with upcoming challenges. I wholeheartedly endorse her professional services 😊

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MT

Md T. Google one year ago

Rating

Bad!

Terrible service made me feel like a criminal

The front desk personnel's attitude is absolutely appalling... Their treatment made me feel like a criminal rather than a patient seeking care!! This approach is completely unacceptable. They should demonstrate compassion and empathy.

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JJ

Jayne J. Google one year ago

Rating

Excellent!

Exceptional medical care with compassionate professionals

Exceptional care provided at this medical facility. The personnel are welcoming, well-informed, and demonstrate a professional approach that makes patients feel genuinely valued and supported.

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VP

Vikesh P. Google one year ago

Rating

Excellent!

Amazing service from a caring professional

Basirat folawiyo consistently demonstrates exceptional customer support. She maintains a cheerful demeanor and goes above and beyond to deliver top-notch assistance.

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ZL

Zoe L. Google one year ago

Rating

Excellent!

Amazing service from a caring healthcare professional

Tia was incredible - a true standout among the healthcare professionals I've encountered at this practice. Her demeanor was wonderfully soothing, and she provided exceptional support with remarkable compassion and clarity.

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RR

Rafidur R. Google one year ago

Rating

Excellent!

Sumaiya saved the day with her exceptional service

I recently interacted with Sumaiya, and she was absolutely fantastic. Her assistance was incredibly supportive and competent. I was facing a critical issue with my prescription that needed immediate attention, but she skillfully guided me through the problem. Sumaiya truly stands out as an exceptional professional. I wholeheartedly endorse this medical practice, having been a long-time patient. Regards Jannatul Bakeya

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RG

Radoslava G. Google one year ago

Rating

Excellent!

Exceptional care from supportive and efficient medical team

The reception staff and medical professionals, particularly Samiyah Naznin, are exceptional. She was instrumental in helping me obtain additional medical tests from the physician, which were expedited and completed on the spot. Her demeanor was consistently courteous, compassionate, understanding, and helpful, leaving me feeling completely at ease and protected. The entire team demonstrates remarkable dedication, consistently going above and beyond to support patients. With just one phone call today, all my concerns were resolved, and my scheduled scans were promptly rearranged for the following day. Truly outstanding service.

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MM

Mahmud M. Google one year ago

Rating

Excellent!

Exceptional service from a caring medical receptionist

Today I reached out to my general practitioner's office and, for the first time, experienced exceptional customer service from the receptionist, Sumayya. She was incredibly helpful, addressing my inquiries with politeness and offering valuable guidance on completing the online form, which significantly simplified the process. I can only express my heartfelt gratitude and encourage her to maintain this welcoming approach when interacting with patients. Sayed Mohammed Mahmud Ali

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MA

Muhammad A. Google one year ago

Rating

Excellent!

Awesome customer service that exceeded my expectations

Exceptional customer service that truly stands out from the start. Sumayya was incredibly helpful and made a fantastic first impression. Greatly appreciated the warm and professional assistance.

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AM

Abdul M. Google one year ago

Rating

Excellent!

Compassionate service with quick appointment scheduling

The employees were incredibly supportive and accommodating, making every effort to schedule my appointment at the earliest possible time.

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RI

Ronaldo I. Google one year ago

Rating

Excellent!

Friendly service with a smile from sumayya

Sumayya was incredibly helpful and showed me great kindness throughout our interaction, and I'm truly grateful for her assistance.

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FN

Farzana N. Google one year ago

Rating

Excellent!

Compassionate nurse provides exceptional patient care

During my recent medical appointment, nurse Basirat Folawiyo truly stood out. She conducted a comprehensive examination with exceptional attention to detail, ensuring I felt completely at ease throughout the visit. Her compassionate demeanor and willingness to address all of my concerns were remarkable. She demonstrated remarkable professionalism and empathy, leaving me thoroughly satisfied with the quality of care I experienced.

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SA

Shamsiya A. Google one year ago

Rating

Excellent!

Excellent customer service from friendly representative

I had a conversation with Sumayyah, and she provided excellent assistance when I called about my appointment details.

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KK

Khadija K. Google one year ago

Rating

Excellent!

Friendly receptionist made my visit comfortable

Maya at the front desk was incredibly accommodating. As the initial interface for visitors, she provided a sense of comfort and ease, and I am truly grateful for her assistance.

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DG

David G. Google one year ago

Rating

Excellent!

Fantastic customer service that truly exceeded expectations

Incredibly quick and supremely supportive during our conversation.

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NM

Nawmee M. Google one year ago

Rating

Excellent!

Exceptional service from caring staff member Sumaiya

I reached out to schedule a consultation, and the staff member named Sumaiya went above and beyond to assist me. I truly appreciate her exceptional help and kindness during our interaction.

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TK

Tameena K. Google one year ago

Rating

Excellent!

Exceptional healthcare with friendly and attentive staff

I was thoroughly satisfied with the care provided by E7 Healthcare, as they completely addressed my requirements and the entire team demonstrated exceptional courtesy and support throughout my experience.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 82507510
  • Lord Lister Health Centre 121 Woodgrange Road Forest Gate London E7 0EP

Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great
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