Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great

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CT

Chris T. Google one year ago

Rating

Excellent!

Lifesaving care from an exceptional doctor

During my consultation with Dr. Rebecca Pearson on April 11th regarding chest discomfort, her comprehensive evaluation led her to urgently refer me to the Emergency Department at Newham hospital. This prompt action resulted in a six-day hospital stay involving extensive diagnostic procedures and ultimately a balloon angioplasty to open a blocked artery. I cannot adequately express my profound gratitude to Dr. Pearson for her exceptional medical skill and attentive care throughout my treatment. She demonstrated remarkable professionalism and genuine compassion during a critical health moment. Dr. Pearson is truly an extraordinarily kind and competent physician. I want to extend my sincere appreciation to E7 Health and, most especially, to Dr. Pearson for her outstanding medical intervention.

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DA

Dendeadeen A. Google one year ago

Rating

Great!

Friendly and efficient medical care experience

The medical staff, including the physician and front desk personnel, demonstrated high levels of professionalism, and I received excellent care during my visit.

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MD

Marie D. Google one year ago

Rating

Excellent!

Amazing service with a friendly touch

The staff member provided exceptional assistance and demonstrated genuine warmth and compassion.

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MA

Michael A. Google one year ago

Rating

Excellent!

Friendly and helpful service with a smile

I was thoroughly impressed by the exceptional customer service provided by Sumayya Nadaf. Her professionalism, attentiveness, and helpful demeanor truly stood out during my interaction, making the entire experience smooth and pleasant.

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OC

Oliver C. Google one year ago

Rating

Excellent!

Great healthcare experience at e7 health clinic

My recent encounter with the E7 HEALTH facility on Woodgrange Road was extremely positive. Tia, the patient care manager, addressed my questions and worries with a combination of warmth and professionalism that truly stood out. Additionally, Dr. Ambrozie and the rest of the medical team demonstrated exceptional helpfulness throughout my visit. As a result, I can confidently say that my overall experience with their service was completely satisfactory.

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DR

Daya R. Google one year ago

Rating

Excellent!

Compassionate nurse goes above and beyond

Sumayya provided exceptional assistance, just like a caring daughter would. She was incredibly helpful and supportive during my medical procedure, even taking the time to check my blood pressure.

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DA

Danella A. Google one year ago

Rating

Bad!

Terrible healthcare service with endless waiting times

Absolutely terrible medical practice - it's impossible to schedule a doctor's appointment, with wait times exceeding two weeks. Then they act surprised when patients turn to emergency services for issues that should be handled in a routine consultation.

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CW

Cat W. Google one year ago

Rating

Excellent!

Exceptional service from caring and helpful staff

The front desk staff exude warmth and hospitality. Sumayya has been incredibly supportive, prompting me to share my appreciation. She demonstrated remarkable patience and guidance, steering me towards the most appropriate solution. It's reassuring when you're uncertain about your needs to encounter someone who genuinely wants to assist. Gratitude to the entire team at First 4 Health Group - E7 Health Dion De Leon

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AD

Anna D. Google one year ago

Rating

Excellent!

Incredible support from a fantastic team

Outstanding customer support from Sucad

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CB

Carlos B. Google one year ago

Rating

Excellent!

Exceptional service from a true professional

Sumayya demonstrates excellent customer service skills, offering a consistently courteous and competent approach to her work.

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AA

Araf A. Google one year ago

Rating

Excellent!

Painless blood draw with amazing phlebotomist

During previous blood draws, I've always experienced discomfort. However, Rahat performed the procedure with such expertise that I didn't feel any pain at all. Her professionalism truly stands out.

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BB

Betty B. Google one year ago

Rating

Excellent!

Roneka rocks customer service with amazing support

Five-star kudos to Roneka, who consistently demonstrates exceptional empathy and support. She's absolutely phenomenal! 💫

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JB

Jannatul B. Google one year ago

Rating

Excellent!

Exceptional care from amazing doctors and staff

I want to express my heartfelt gratitude to Doctor Ambrosia for the exceptional service provided over the past decade. I've been a patient at this practice for 15 years and have even recommended it to my friends and family because of the outstanding care. The doctors and receptionists are truly remarkable, always attentive to patients' needs. Even during challenging times like the early COVID period, when my entire family was ill, they went above and beyond, even making home visits to ensure our well-being. Despite moving far away, I continue to travel to this GP specifically because of their outstanding medical team. Today, I had the pleasure of consulting with Doctor Radhika Acharya, who is an extraordinary physician. She is not only professional but also incredibly compassionate, taking the time to carefully listen to my concerns and provide personalized advice. Her communication style is reassuring and calming, and she generously shared detailed information to help me make the best treatment decision. Even though she was clearly busy, she ensured I received comprehensive care. I genuinely believe that doctors like Doctor Ambrosia and Doctor Radhika are rare gems. Their compassion and skill are so exceptional that patients feel truly cared for and supported. They possess a unique ability to heal not just through medical expertise, but through their genuine kindness. In my view, they are truly one in a million. I also want to acknowledge the excellent receptionists, Tia and John, who contribute to the practice's warm and efficient environment. Thank you for your continued dedication to me and my family. Wishing all the doctors and staff the very best. God bless you all.

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VA

Vhora A. Google one year ago

Rating

Bad!

Great product for low budget gamers

Great purchase, absolutely delivers as expected.

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FA

Feyza A. Google one year ago

Rating

Excellent!

Compassionate service beyond my expectations

Mr. Saiemur demonstrated outstanding responsiveness by promptly answering my call and efficiently scheduling an in-person medical consultation. I deeply appreciate the swift attention and timely resolution of my healthcare request.

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ΣΣ

Σικανός Σ. Google one year ago

Rating

Bad!

Frustrating delays in accessing basic healthcare support

When I seek medical consultation with a general practitioner, it's not for social interaction but due to genuine health concerns My initial appointment was scheduled after a fortnight's wait The subsequent consultation took three weeks to arrange This is completely unacceptable. Such prolonged waiting times are precisely why emergency departments are consistently overcrowded with patients

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TO

Tami O. Google one year ago

Rating

Excellent!

Compassionate nurse made my hospital visit wonderful

Ade provided exceptional nursing care today, and her warmth truly stood out. She created a welcoming atmosphere, was incredibly personable, and attentively addressed all of my concerns. I'm incredibly grateful for her compassionate support!

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TT

Tanya T. Google one year ago

Rating

Excellent!

Amazing help from a caring professional

Ronicka Brown was truly exceptional! I reached out during a critical and time-sensitive situation. She demonstrated incredible empathy and genuine concern throughout our interaction. Her service was top-notch and well-deserving of the highest rating. Heartfelt gratitude to Ronicka ♡

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SS

Segnan S. Google one year ago

Rating

Excellent!

Painless blood draw with a skilled professional

I visited for a blood draw, and as always, I felt anxious due to my narrow veins. Typically, locating my blood vessels proves difficult, but the healthcare assistant demonstrated remarkable professionalism. Recognizing my nervousness, she helped calm my nerves before beginning the procedure. I was worried about multiple needle attempts, which I've experienced at other clinics. However, she skillfully identified a suitable vein on her first try and successfully collected the required blood samples. Her expertise was evident throughout the process. I'm grateful to Rahat for her compassionate and competent care.

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MD

Marya D. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Ambroise demonstrated exceptional professionalism and created a supportive environment that allowed me to discuss a challenging personal matter with ease. He was attentive, patient, and truly dedicated to comprehending the nuances of my medical situation. I am genuinely appreciative of his compassionate approach.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 82507510
  • Lord Lister Health Centre 121 Woodgrange Road Forest Gate London E7 0EP

Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great
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