The Forest Practice | First 4 Health Group - E7 Health

Professional service with one rude exception

Ronika Brown and Tia (the manager) demonstrate the professional compassion essential in their roles. These two individuals truly deserve recognition for their exceptional patient care. However, I encountered another staff member whose demeanor was completely unacceptable. I reluctantly complied with her instructions, feeling uncomfortable with her approach. Her communication style was highly inappropriate, speaking to me in a condescending manner. My friend who witnessed the interaction was equally appalled and wanted to document her unprofessional behavior. I discouraged this, recognizing the lack of empathy from this employee. She urgently requires training in interpersonal skills and emotional intelligence. For all she knew, I could have been an official inspector evaluating her workplace conduct.

Frustrating lack of accessibility for vulnerable patients

Attempted to schedule a consultation today and was informed that all time slots were occupied. It's perplexing why a dedicated vulnerable patient service exists without actually reserving specific appointments for those in need. Extremely disappointing service.

Bureaucratic nightmare with terrible customer service

I visited their physical location to schedule an appointment directly. Surprisingly, they informed me that in-person bookings aren't available for appointments within a two-week window. To secure an earlier slot, I'm required to complete an online form and then wait two business days for a non-medical staff member to evaluate the urgency of my request and subsequently inform me about potential appointment timing. Absolutely unbelievable.

Compassionate care that truly makes a difference

From the moment I arrived, I was greeted by a compassionate physician whose welcoming demeanor and professional approach immediately put me at ease. Despite the bustling environment, the doctor took ample time to ensure I felt comfortable and unhurried. Each visit leaves me feeling genuinely cared for and appreciated.

Compassionate care from amazing medical professionals

I want to express my heartfelt gratitude to the entire medical team at the Surgery for their exceptional compassion, empathy, and remarkable patience throughout my experience.

Joanne the receptionist made my day better

I want to express my sincere appreciation for Joanne at the front desk, who is truly exceptional. Her demeanor is consistently warm and composed, and she tackles any issues with remarkable efficiency. Her professionalism and helpful attitude make her an invaluable member of the medical team. Joanne is a tremendous resource for the Surgery, and her dedication does not go unnoticed.

Compassionate care at its medical best

Welcoming personnel who were attentive and engaged, particularly the front desk representative and the medical professional I consulted with.

Amazing customer service from samiyah

Samiyah went above and beyond to accommodate my scheduling needs, finding a time that worked perfectly for me. Her customer service is consistently excellent, with a warm demeanor and prompt responses to all of my questions.

Exceptional care and support from e7 health team

I'm compelled to share my exceptional experience with E7 Health and its outstanding staff. During the appointment scheduling process, Stephen demonstrated remarkable professionalism. He carefully listened to my needs and efficiently arranged my doctor's visit. Stephen's consistent helpfulness is noteworthy - he always demonstrates genuine care and actively works to achieve positive results for patients. The consultation with Dr Rubia was truly impressive. She displayed remarkable expertise and compassion, thoroughly examining various treatment approaches. Her attentive manner and comforting presence immediately put me at ease, creating a supportive medical environment. Additionally, Samiyah provided excellent support. When I described my medical concern, she was incredibly attentive and proactive. She diligently consulted with the doctor to ensure my prescription was properly handled and addressed. My sincere gratitude goes to Stephen, Dr Rubia, and Samiyah for their outstanding service and commitment to patient care.

Caring nurse made my medical visit less stressful

Sucad, my care provider, demonstrated exceptional kindness, which was particularly meaningful to me since I arrived at the medical facility feeling extremely anxious about my health condition.

Great gp with frustrating appointment booking system

I've been a patient at this GP practice since 2015, and the staff are genuinely friendly. Dr Sebastian Ambrozie, in particular, is exceptional. My family and I really appreciate him. The waiting times are also quite reasonable. However, I'm frustrated with the new appointment booking process. Previously, booking was simple - just a phone call or walk-in. Now, I must complete a form, wait for it to be reviewed, and then hope I get an appointment. Additionally, phone consultations are not effective; how can a doctor accurately diagnose an issue without a physical examination? I long for the previous booking system, as the current method is incredibly inconvenient. Repeatedly, either myself or my parents encounter issues with the online form. For instance, last Thursday at 3pm, the form was unavailable until 8am on Monday. My mother has also struggled to submit the form after hours, which seems absurd for an online system. Why should an online form be restricted by the practice's physical operating hours? I want to be clear that I'm not criticizing the practice. Most, if not all, staff members are wonderful, and I personally have never had a negative experience with this GP.

Incredible service that goes above and beyond

I'd like to express my heartfelt gratitude to Sucad for their exceptional customer service - truly outstanding, incredibly friendly, and wonderfully helpful! 🙏🙏

Exceptional service from wonderful nana at reception

Nana demonstrated exceptional intelligence and professionalism at the reception desk today. Her helpful demeanor, kindness, and politeness were instrumental in effectively addressing my inquiry. I truly appreciate her assistance.

Great care for my little one today

I'm truly grateful to Samiyah for the outstanding care and assistance she provided for my little one today. Her service was exceptional and highly commendable!

Terrible healthcare experience with nhs of england

The National Health Service in England is completely ineffective; they seem more concerned with their own comfort than actually treating patients. Utterly incompetent fools.

Fantastic help with nhs app and form

I'm truly grateful for the exceptional assistance provided by Samiyah and Sucad. They were instrumental in guiding me through the process of downloading the NHS app and completing the online form. The receptionists were incredibly supportive, and I'm delighted I had the opportunity to interact with them.

Exceptional care from dr sebestian ambrosie

I've experienced top-notch care at E7 Heath, with Dr. Sebestian Ambrosie standing out for his comprehensive and meticulous approach to patient examination and diagnostic investigation.

Warmth and compassion from exceptional service

Extremely thoughtful and considerate

Amazing doctor with exceptional patient care

This medical practice is absolutely exceptional!!! For more than four decades, I've been a patient at this GP surgery and have never once experienced any issues with their service. Dr. S. Ambrozie is, without doubt, the most outstanding physician I've ever encountered, consistently demonstrating extraordinary dedication to my healthcare and providing invaluable support throughout the years. My deepest gratitude for everything you do for me and my family. We desperately need more general practitioners who embody your level of compassion and professionalism!

Friendly service with a warm smile

Delightful encounter with exceptionally supportive staff