Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great

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HI

Hanifa I. Google 2 years ago

Rating

Excellent!

Great service from a helpful professional

Samiyah provides exceptional customer service with her approachable demeanor and clear communication. She expertly addressed all my inquiries and demonstrated a genuine willingness to assist. If you're looking for someone knowledgeable and supportive, I highly suggest connecting with her.

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AW

Alexandria W. Google 2 years ago

Rating

Excellent!

Compassionate doctor delivers outstanding care every time

I consulted with Dr Ambrozie regarding a persistent medical condition today. Having been a patient at this practice for nearly a decade, I can confidently say the quality of care remains consistently excellent. Dr Ambrozie demonstrates remarkable professionalism - meticulously examining my concerns, offering well-researched insights, and delivering compassionate treatment. The physician's approach makes me feel completely secure and well-supported. An outstanding medical professional leading an equally impressive healthcare team.

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SN

Shabana N. Google 2 years ago

Rating

Excellent!

Decades of exceptional care and compassionate service

Throughout my three-decade relationship with this healthcare provider, I've consistently experienced exceptional care and support from both the medical staff and nursing team.

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AW

Alexandra W. Google 2 years ago

Rating

Bad!

Frustrated with poor service at e7 health surgery

I'm not trying to start a conflict or engage in an argument because I'm a mature adult with no time for petty disputes. I'm reaching out to seek mutual understanding and forgiveness. First, I want to express that I forgive the staff for removing me from the system without any explanation. I've been receiving letters about my removal, but I didn't particularly care. However, I believe the staff and managers at e7 health surgery desperately need to improve their customer service, communication, and listening skills. Frankly, your customer service is poor, and your communication is inadequate. During my last visit, I only wanted a blood test to check my iron levels, but the staff insisted on offering me a smear test, which I did not request. The nurse's attitude was completely inappropriate and pushy. She continued to push the smear test despite my clear disinterest. To the management, I strongly recommend addressing the behavior of the nursing staff and ensuring they respect patients' wishes and maintain a professional demeanor.

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LB

Leander B. Google 2 years ago

Rating

Excellent!

Great care from compassionate medical professionals

During my frequent visits to the clinic, the reception team (Ronicka, Nana), nursing staff (Adebola, Felicia), and physicians (Dr Adam, Dr Ambrozie) consistently demonstrate exceptional support and warmth. They enthusiastically address my inquiries and provide assistance, regardless of how complex or unconventional my needs might be. The entire team at E7 Health makes me feel completely confident and well-cared for. My sincere appreciation goes out to all of them!

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MM

María M. Google 2 years ago

Rating

Excellent!

Compassionate nurse makes pediatric visit a breeze

During our recent visit, we met the new nurse who was absolutely wonderful. She demonstrated exceptional kindness and maintained remarkable patience while interacting with my child. Her demeanor was incredibly warm and welcoming. I can confidently say I would wholeheartedly recommend her to anyone.

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AS

Aida S. Google 2 years ago

Rating

Excellent!

Great vet care with compassionate professional support

I had an excellent consultation with Dr. Radhika Acharya today. She was incredibly supportive and I'm confident I received the precise advice and assistance I needed.

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MS

Mario S. Google 2 years ago

Rating

Bad!

Frustrating nhs experience with bureaucratic communication barriers

The NHS operates with numerous wheels turning, with Human Action being the most critical. Some processes might improve if staff could work more effectively from their desks. Within their bureaucratic system, there's a contradictory approach: for test results, you must physically visit, yet most other services require online interaction. When present at a Health Centre, booking appointments becomes impossible, and accessing management feels like an unattainable task - managers remain hidden in their "Golden Tower," unreachable to ordinary people. The overall experience leaves patients feeling like an inconvenience, as if they're intruding on an insulated administrative bubble.

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SF

Sultana F. Google 2 years ago

Rating

Excellent!

Quick appointments with friendly staff

Exceptional customer care, with friendly personnel who are consistently helpful and provide prompt scheduling for my needs.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 82507510
  • Lord Lister Health Centre 121 Woodgrange Road Forest Gate London E7 0EP

Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy, professionalism, and compassionate approach of clinical and reception staff. Patients report feeling genuinely cared for and supported during consultations, with particular appreciation for attentive listening, clear communication, and the welcoming environment created across the practice. Booking assistance and appointment scheduling are frequently highlighted as responsive and helpful.

However, appointment availability remains a significant challenge, with multiple patients reporting lengthy waiting times and difficulties accessing timely consultations. The online booking system presents particular frustration, with complaints about form unavailability outside practice hours and delays in receiving appointment confirmations. Some patients describe the booking process as unnecessarily complicated compared to previous phone-based systems, and access difficulties for urgent or same-day appointments are noted.

Staff conduct concerns emerge in isolated instances, with occasional reports of unprofessional communication and dismissive attitudes at reception, contrasting sharply with the predominantly positive experiences. While the majority of feedback reflects high confidence in the service and clinical expertise, the recurring themes around appointment availability and booking system issues suggest these operational aspects require attention to fully support the practice's otherwise strong reputation for patient care.

Appointment

68.92 %
Great

Reception

81.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.87 %
Great

Seen on time

70.15 %
Great
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