The Forum Health Centre

Doc Sinha is a blessing for my family

I would like to express my deepest gratitude to Dr. Sinha. She has been an angel to me and my family throughout my treatment and recovery. Without her support, care, and dedication, I believe I would still be struggling today. She was always there when we needed her, providing not only excellent medical care but also kindness, reassurance, and hope. Dr. Sinha has made an enormous difference in my life. Her compassion, professionalism, and commitment to her patients are truly exceptional. She treated me with dignity and respect and always took the time to listen and help. I consider Dr. Sinha one of the most remarkable doctors I have ever met. She has been a source of strength for me and my family during one of the most difficult times in our lives. I strongly believe that Dr. Sinha deserves recognition and promotion for the outstanding care she provides. She is a credit to her profession and an inspiration to both patients and colleagues. Thank you, Dr. Sinha, for everything you have done for me and my family. We will always be grateful. She is the best Doc ever I met in Coventry.

Felt genuinely listened to during difficult times

I would like to express my deepest gratitude to the clinical team at the practice. They have been invaluable to me and my family throughout my treatment and recovery. Without their support, care, and dedication, I believe I would still be struggling today. They were always there when we needed them, providing not only excellent medical care but also kindness, reassurance, and hope. They gave me another life. The healthcare professionals at the practice have made an enormous difference in my life. Their compassion, professionalism, and commitment to patients are truly exceptional. I was treated with dignity and respect and they always took the time to listen and help. I consider the clinical team at this practice among the most remarkable healthcare providers I have ever encountered. They have been a source of strength for me and my family during one of the most difficult times in our lives. I strongly believe that the staff deserve recognition for the outstanding care they provide. They are a credit to their profession and an inspiration to both patients and colleagues. Thank you to the clinical team for everything you have done for me and my family. We will always be grateful.

Easy to book same-day appointments when needed

5 stars for the clinician at the health centre who is a real credit to the practice. I have had many bad experiences with medical professionals over the years leaving me feeling quite anxious about going to the doctor's for any reason big or small. However when visiting this clinician, they made me feel comfortable and relaxed, took my problem seriously and gave me the time to explain possible next steps. No issues getting a same day appointment when calling in the morning for an emergency appointment.

Felt listened to and treated with patience

One of the practitioners at the surgery demonstrated exceptional kindness and compassion. Their patience during the appointment was wonderful and very much appreciated.

Felt heard and shown what was wrong

I attended a medical appointment recently. The healthcare professional took time to listen to my concerns and provided a clear explanation of my condition. They used visual aids to help me understand the issue and where my discomfort was located. I have been referred for further imaging investigations. I felt heard and reassured throughout the consultation and would strongly recommend this practice to others.

Receptionist went the extra mile with follow-up

Visited the practice to address a concern with my medication. The front desk staff were extremely helpful in resolving the matter and took the time to check in afterwards.

Phone booking process was straightforward and efficient

Today started with a phone call from a clinician at the practice. They were very thorough as usual and referred me for a blood test and physiotherapy. The blood test appointment was with one of the practice nurses, who was very welcoming. She checked my notes before starting and confirmed I was due for a blood test and foot check, which she completed during my visit. I didn't feel the blood test at all. The nursing staff were excellent. Great experience overall with the practice.

Online booking system lacks flexibility and choice

1 star for an absolutely unacceptable appointment system. I contacted the practice to arrange a consultation specifically with a female clinician, only to be informed that the surgery no longer permits advance appointment bookings. Instead, we were instructed to await a text link and complete an online form independently. The form contained extensive questions but offered no facility to request a female clinician or indicate a preferred date. When I spoke with reception staff, I was advised there was no assurance the patient would be seen by a female clinician and no option to book for the required date, as appointments would simply be allocated to the first available practitioner. For a general practice, this absence of flexibility and apparent indifference to legitimate patient preferences is deeply unsatisfactory. Patients ought to be able to request a practitioner they feel at ease with and secure an appointment that accommodates their circumstances, particularly for matters of this significance. We will now be seeking to transfer our registration to a practice that provides a more professional and patient-centred approach.

Struggled to get appointment when needed urgently

I had a frustrating experience attempting to secure an appointment for my child today. Despite submitting my request early in the morning, I was unable to obtain a timely slot. I am quite dissatisfied with the service, as my child required medical attention.

Quick appointments available for children

I have consistently had a positive experience at this practice. The team has always managed to accommodate urgent appointments for my young family members when required. I would suggest this surgery to others seeking primary care services.

Clean facilities and convenient extended hours

A pleasant and well-maintained medical practice offering extended appointment availability.

Practice missed warning signs for years

I am dissatisfied with the care I received. I feel that a significant health condition went undetected for several years, during which time I did not receive certain screening tests that I believe should have been offered. By the time the condition was identified, it had progressed considerably and required surgical intervention. I am frustrated that earlier detection may have been possible with more proactive screening measures.

Staff listened and took time with me

The care and service provided by the team was excellent, with particular appreciation for one clinician whose dedication exemplifies what makes the NHS so valued. A heartfelt thank you to the entire practice for their outstanding support.

Couldn't get through when I needed help

I'm no longer satisfied with my experience at this practice. When I requested a remote consultation early this morning, I was informed that there were no available slots and was advised to contact the surgery the following week. At this point, I've become frustrated with the service provided and have decided to manage my current medication without further medical involvement.

Urgent referral downgraded to routine without explanation

I feel that my health concerns have not been handled with the appropriate level of urgency or attention. I was referred for further specialist care, but the referral was initially processed as routine rather than urgent as it should have been. I had to contact the surgery myself to raise this issue, after which it was amended. Despite this correction, I have now been waiting for twelve months to receive appointments across two different specialist departments. This experience has been deeply disappointing.

Reception staff were dismissive on the phone call

I contacted the practice to inquire about a referral I had requested. I had authorized the staff to communicate with a family member on my behalf, but the receptionist declined and insisted on speaking directly with me instead. I was also informed that individuals over a certain age are no longer eligible for referrals through the NHS and must pursue private options instead. The receptionist's manner was dismissive and unhelpful, which left me feeling frustrated. I believe the reception team would benefit from additional training in patient communication and empathy, particularly when interacting with individuals who may have additional support needs. This experience has left me concerned about the level of healthcare support available to me.

Quick appointment eased my health worries

I have been managing a heart condition and upon returning from time away, I experienced some health concerns. The practice demonstrated excellent responsiveness by arranging a prompt appointment and providing reassurance about my wellbeing. I am very grateful for the swift and attentive care I received.

Felt judged rather than listened to during appointment

I attended my appointment due to pain in my right foot affecting my big toe. During the consultation, I felt judged based on assumptions about my lifestyle, and the clinician asked if I required additional support. I left without receiving a resolution to my concern. The clinician's demeanor and head shaking made me feel uncomfortable, and I felt that my pain was being attributed to factors the clinician had assumed about me rather than being properly investigated. I was disappointed with the outcome and would prefer not to return unless absolutely necessary. I worry that delaying proper treatment now may lead to more serious complications requiring urgent intervention in the future.

Reception made the appointment process smooth

My recent experience at the health centre has been nothing short of excellent, from the reception staff handling my child's appointment through to the follow-up care provided to ensure positive outcomes from an earlier visit. I simply want to express my gratitude.

Convenient location with helpful medical professionals

Parking is readily accessible, and the medical staff are competent and professional.