The Forum Health Centre

Reception staff showed genuine patience and understanding

I really appreciate the health centre and the reception team for the endless support I received. I highly appreciate their patience, understanding, and empathy throughout the process. The reception staff are a real asset to the practice.

Always willing to help when you call

Excellent support provided, with consistent effort to help whenever needed.

Staff were helpful and dealt with enquiry promptly

I find all of the staff helpful and friendly. A particular thank you to the member of staff who handled my enquiry. They dealt with it promptly and were extremely lovely and courteous, a real credit to the organisation.

Reception staff made the booking process smooth

I would like to extend my sincere gratitude to the reception team member at the surgery. This staff member demonstrated exceptional professionalism and helpfulness throughout my interactions, and I am truly grateful for their support. Their telephone manner was outstanding, and they displayed genuine kindness in every conversation. They are a tremendous asset to the practice and I cannot thank them enough.

Reception staff were genuinely helpful and friendly

The reception team are consistently helpful and the clinical staff provide excellent care.

Better than my previous practice

This healthcare provider is an improvement compared to my previous one :)

Practice offered limited treatment options

The healthcare provider was not helpful, which seems to be a common experience with general practice services in the UK. There appears to be a lack of thorough knowledge, and the treatment options offered seemed limited to basic over-the-counter pain relief medications.

Staff listened and created a proper plan

The practice team have been consistently supportive throughout my visits, including those at reception and the pharmacy. I was particularly impressed by one clinician who took the time to genuinely listen to my concerns. They demonstrated a thorough approach by developing a comprehensive plan that addressed the root causes rather than simply treating the immediate symptoms. I felt heard and well-supported, and I'm grateful for the care received.

Reception books appointments without checking availability

I felt dismissed when discussing my child's routine immunisation notifications. The healthcare professional questioned my account and requested documentation, despite this information being readily available through official NHS channels. Additionally, I experienced frustration with the appointment booking process. On a previous occasion, I was scheduled for a procedure after being assured it could be accommodated, only to be informed at the consultation that the service wasn't available at that time due to contractual limitations. This resulted in an unnecessary visit that could have been prevented with better initial verification of service availability. I also had concerns about my daughter's immunisation appointment, which only proceeded because I advocated for it to go ahead. Without this intervention, it would have been another appointment that didn't achieve its intended purpose.

Got urgent appointment and felt properly listened to

Absolutely amazing. I received an urgent same-day appointment and was seen by a clinician who was exceptionally thorough throughout my visit. The appointment was extended as needed given my condition, and I was appropriately referred for hospital care. Thank you to all the clinical staff and support team, you all do an amazing job.

Helpful reception staff made booking easy

Excellent experience with the practice

Always willing to help when you call

Outstanding level of support consistently demonstrated with a genuine willingness to assist. Much appreciated 👏

Helpful receptionist made booking easy

The receptionist was absolutely lovely, very helpful with booking my appointment and super kind throughout the phone call, thank you 😁!

Reception staff were dismissive and unhelpful

The receptionist's manner was dismissive and unhelpful. I felt disregarded and that my concerns were not being taken seriously. The interaction left me feeling frustrated by the lack of consideration shown.

Inconsistent care depending on which GP you see

The practice has provided inconsistent experiences. On some occasions, the clinical team has been responsive and efficient with onward care (musculoskeletal concern), whilst at other times concerns have not been thoroughly explored and have been quickly dismissed (hearing-related issue).

Reception staff made me feel genuinely welcome

I am an autistic person who recently registered with this Practice and find that change can be challenging for me due to anxiety about unfamiliar situations. I can genuinely say my concerns were unfounded as both the reception team and the clinician I met today were absolutely wonderful and among the kindest people I have encountered in quite some time. I hope the Practice Manager becomes aware of this feedback and recognises the team for their outstanding dedication and compassionate approach.

Reception staff made all the difference here

I would say there are significant variations in the quality of care between different medical practices. I am currently registered at one surgery and have been unable to secure an appointment for several days, so I attended an out-of-hours service instead. The contrast in my experience was remarkable. Everything from the atmosphere to the welcome I received and the clinical care provided was notably superior. I was genuinely impressed by the standard of service. It was reassuring to see that such a level of care is achievable.

Got same-day appointment after morning call

After recently re-registering at the practice, I attended an appointment today. I called this morning at 8.30 seeking an appointment due to feeling unwell, and was offered a slot at 9.20 the same day. The receptionist was prompt and professional, and the clinician I saw was excellent. They were very professional and approachable, making it easy to discuss my concerns. They took their time, listened carefully, and conducted a thorough examination, which went beyond what I experienced at my previous practice. I cannot fault the care provided. I am confident I will remain with this practice. Thank you for welcoming me back.

Removed after boundary change, despite decades of loyalty

A couple of good clinicians and that's about all. It was pleasant to be a patient for many years, only to then be informed that I was no longer able to continue due to living just outside the practice boundary. A few months later, there was a prominent advertisement outside the surgery requesting additional patients. Now I face a considerably more inconvenient journey to access care, whereas previously I could catch a bus very conveniently near my home. This situation has been frustrating.

Team made me feel genuinely listened to

Excellent service from the team at the health centre. Thank you all for your hard work and dedication.