The Forum Health Centre

Felt truly listened to and understood

Excellent experience with outstanding service. This healthcare professional demonstrated exceptional qualities across all areas of care. They were remarkable in their approach, displaying patience, kindness, and genuine understanding while going above and beyond to help. Highly commendable performance.

Thorough testing and clear follow-up explained well

The healthcare professional provided excellent service, arranging comprehensive testing and organising a subsequent appointment to discuss the findings and monitor progress. Constructive feedback and guidance were offered throughout. The practitioner demonstrated a welcoming, friendly, and courteous manner. Thank you.

Reception staff went above and beyond to help

I am not a regular patient myself, but my parent is a patient here and I needed to arrange a prompt appointment for them, though it was not an emergency situation. The reception team went above and beyond to assist! I have actually attended this practice on several occasions previously when accompanying another family member, and throughout those visits the entire team demonstrated exceptional care. The clinical staff showed genuine compassion and never made appointments feel rushed, ensuring that both my parent and I felt genuinely valued and heard. I am deeply grateful to everyone involved for their support during what was a challenging time for our family. I want to express my appreciation to all staff members and clinicians, as they are truly valued members of the NHS and deserve recognition for their dedication. Thank you so much for everything ❤

Staff always ready to help when you call

I simply wanted to express my appreciation for the team at this health centre. They consistently demonstrate helpfulness and warmth in every interaction. Whenever I reach out, the staff are always prepared to assist with whatever I need. Thank you for your genuine care and support 🙏🙏🙏🙏

Long waits and limited issues per appointment

Had to wait a fortnight for an appointment with a clinician. Eventually secured an urgent care slot, though they were only able to address a single health concern during that visit. Found the overall service to be insufficient and unhelpful. At this point, it feels like managing health issues independently would be just as effective.

Staff were genuinely kind and helpful

Excellent care with a delightful approach from the team members.

Front desk staff were genuinely helpful and friendly

The reception team provided excellent service, and the administrative processing team delivered outstanding support that was both friendly and efficient. All members of the medical staff demonstrated professionalism and genuine care throughout the experience. Would highly recommend this medical centre. Thank you.

Refused to listen despite knowing about my anxiety

I was a patient at the Forum health centre for approximately 25 years as an out-of-area patient, and after relocating just a short distance away, I attempted multiple times to remain registered there. Following several conversations with management and discussions involving the clinical team, I was informed that they were unable to continue my registration. Despite having completed documentation upon joining the practice stating I would not require home visits, and despite being told by reception staff at the time that such visits were not routinely provided anyway, the decision remained unchanged. I felt that my concerns about this situation were not adequately considered, even though the team were aware of my anxieties. One clinician explained that the practice had a large patient list and needed to manage capacity for new registrations. This situation coincided with my own house move after many years in my previous home, which compounded my distress during an already difficult period. The contrast with my current practice, where I have found the team to be understanding, welcoming and attentive, has been striking. I had believed I had built a positive relationship at my previous surgery, but this experience has changed that perception significantly. The circumstances have affected both my physical and mental wellbeing, and I have felt genuinely hurt by how the matter was handled.

Impossible to reach by phone or book appointments

I have consistently struggled to reach the practice by phone, as the lines frequently indicate they are at maximum capacity. Obtaining an appointment typically requires waiting over two weeks. The practice appears to be managing more patients than it can effectively handle with its current staffing levels. This represents a significant decline from the service quality experienced a decade ago.

Helpful and attentive medical team

Excellent medical professionals

Friendly reception made the visit pleasant

Outstanding Experience!

Helpful staff who responded quickly

The team demonstrated helpfulness and responded promptly to my needs.

Staff went the extra mile to help

The health centre provides excellent service, with staff members who are consistently helpful and willing to go the extra mile to assist patients.

Receptionists made the difference to my care

Apart from routine yearly health checks, I have only recently needed to visit the surgery with greater frequency for medical consultations. I must express how courteous, attentive and empathetic the reception team have been. Additionally, I have found the clinical staff to be remarkably compassionate and meticulous in their approach, and I feel genuinely fortunate and grateful to be receiving care at this practice.

Reception staff didn't listen to my concerns

I have decided to pursue legal action against this practice. The experience has been disappointing overall. The practice was satisfactory when I initially registered, but has since expanded significantly and taken on a considerably larger patient population. There has been notable staff turnover among clinical professionals. The quality of care and service has declined noticeably. I have found interactions with clinical staff to lack adequate patience and attentiveness. I have experienced ongoing difficulties with reception staff who I feel have not been receptive to my concerns. I became frustrated during interactions on two separate occasions a year apart. I was invited to attend a meeting with senior management to discuss these issues, during which I expressed regret for my behaviour. Following this meeting, I was subsequently removed from the practice's patient list, with the reason given as concerns about my conduct. At the meeting, it was mentioned that a further discussion would take place the following week, but I received no formal communication about the outcome. I only became aware of the practice's decision when I received notification that my repeat prescriptions had been cancelled. I consider this lack of written communication to be a significant failing. I have sought legal advice and believe the practice should have formally notified me in writing of the meeting's outcome. I am now pursuing legal proceedings. The nearest alternative practice is not conveniently located, which has left me in a difficult position regarding access to essential medication. I would caution others about using this practice and anticipate this matter will be resolved through legal channels.

Reception staff made booking straightforward and easy

EXCELLENT SERVICE FROM THE HEALTH CENTRE. GREAT ADVICE FROM THE RECEPTION TEAM, I WAS SEEN PROMPTLY, TRIAGED AND EXAMINED THOROUGHLY BY THE CLINICAL STAFF MEMBER. THEY DEMONSTRATED GREAT EMPATHY AND COMPASSION AND WENT ABOVE AND BEYOND THEIR ROLE TO HELP. WOULD RECOMMEND THIS SURGERY TO ANYBODY!! COMPLIMENTS TO THE COMPASSION SHOWN BY THE MANAGEMENT TEAM.

Receptionist helped track down hard-to-find item

I recently experienced difficulty obtaining an item that was out of stock and hard to find across the country. A member of the reception team at this practice made exceptional efforts to locate some for me and was successful in doing so. I am very grateful for their outstanding assistance and helpfulness.

Receptionists made booking appointments so much easier

My family recently joined this practice on recommendation after leaving our previous surgery. I wish we had made the switch much sooner! The experience has been remarkably different from what we were used to before. The reception team are genuinely friendly and accommodating, and they make a real effort to arrange appointments promptly, often on the same day. The overall service has been excellent so far. I would strongly encourage others to consider this practice.

Long wait times and unhelpful reception staff

I would recommend considering other options for your healthcare needs.

Accessibility barriers made visit difficult

The facility lacks accessible entrance provisions for wheelchair users.