The Forum Health Centre

Caring staff who listen and get things done

Compassionate and attentive approach. Matters are handled efficiently and effectively. The clinical and administrative staff demonstrate dedication and commitment to their work. An excellent practice overall.

Quick response to my documentation request

I am very grateful to all the staff members I have encountered throughout my recent healthcare journey. Every matter has been handled professionally and resolved within a reasonable timeframe. My request for additional paperwork was fulfilled remarkably quickly, and I truly appreciate this efficient service. I would like to commend everyone involved, as I have found no issues with the care or support I have received.

Efficient help with paperwork sorted quickly

I recently had some interactions with the practice staff regarding administrative documentation for a family member. The team provided an efficient and professional service throughout. Excellent experience overall.

Quick callback made the urgent appointment happen

Last week my daughter needed to urgently see a GP due to a skin condition becoming infected. I would like to express my gratitude to the reception staff member who was able to arrange for a GP to call me within a couple of hours. Thank you for all of the help and support during that time with the matter I was trying to resolve. The reception team member was friendly and very helpful, and it was evident that they were willing to go the extra mile. Thank you once again!

Felt genuinely listened to and well cared for

I have been attending my current GP surgery for a few months now, and I must say that the decision to make the switch has been one of the best choices I've made for my wellbeing. The team's commitment to providing attentive care was evident throughout my experience, and I left feeling positive, knowing that my health was being looked after by capable professionals. I would wholeheartedly recommend this GP surgery to anyone seeking thorough and tailored healthcare. The kindness, professionalism, and commitment demonstrated by the entire team make them a noteworthy choice in medical care. Thank you for making my visit such a rewarding experience, and I look forward to continuing my care with you in the future.

Long wait times and poor communication

Disappointing experience... Where do I even begin to describe the issues!

Helpful staff despite tight parking situation

The team here is excellent and consistently demonstrates helpfulness and promptness. Parking availability can be limited during certain periods, though this is a minor consideration.

Saturday appointment saved me a day off work

Attended a weekend appointment with an excellent female clinician who demonstrated professionalism throughout. It was particularly convenient to access GP services outside standard weekday hours, eliminating the need to take time off work. Appreciated the availability of extended opening hours at the practice.

Quick turnaround on urgent paperwork request

I submitted a travel health form that was overdue and required urgent completion. I received a phone call approximately two hours later confirming that it had been processed. I was very grateful for the prompt turnaround.

Reception staff handled busy shift with calm professionalism

Attended an appointment today at the Extended Access/Out of Hours service and the receptionist working at the desk was absolutely wonderful! During my visit, another patient required an ambulance and she handled this situation with great composure and professionalism. Shortly after, a clinician came and asked her to arrange another ambulance within a couple of minutes. Despite these demanding circumstances, she remained incredibly professional and helpful. I'm very grateful for her assistance in getting me booked in, and I can only imagine the pressure she was under managing everything so efficiently. She truly deserves recognition for her outstanding performance! Well done to the team 👏

Reception was kind but doctors were dismissive

I have had two unsatisfactory visits now. The reception staff are pleasant and the facility is well-maintained, however I felt the clinical consultations were problematic. During one appointment, I felt my concerns were dismissed in a manner I found disrespectful. At another visit, I experienced the examination to be conducted in a way that felt uncomfortable and aggressive. Additionally, I felt that my attempts to explain my concerns were not properly listened to, with the clinician appearing dismissive of what I was trying to communicate.

Reception staff went above and beyond for us

I am a patient at the health centre, along with my family members who are also registered there. The care and support that we have all received is exceptional, coming from the clinical staff, paramedics and reception team alike. I would particularly like to acknowledge the reception staff and paramedic team for going above and beyond what is typically expected in order to help me manage. That level of service is very much valued and appreciated.

Quick response to data request

The practice handled my request for copies of my personal data very quickly and efficiently. A member of staff also called me personally to inform me that the information was being sent through. Excellent service!

Poor communication and delayed test result notification

I have been experiencing persistent chest discomfort accompanied by coughing for approximately two years. Following a viral illness early last year, I was given a diagnosis related to ongoing health complications, which included significant chest symptoms. When I contacted the practice recently regarding these continuing concerns, I was informed of a finding related to my kidney that had apparently been identified on imaging from several months prior, which I felt was not communicated to me in a timely manner. This experience has left me frustrated with the overall service received. I have also encountered repeated difficulties with how information is shared between myself and the practice, and have found it challenging to receive responses from the management team when attempting to raise concerns.

Fast appointment but staff were unhelpful

Excellent fast service, however the staff and clinical team were not helpful.

Helpful support with insurance paperwork request

I appreciate the assistance provided in gathering the medical documentation needed for my private health insurance application. I was especially grateful for the prompt delivery of the physical copy of these records.

Prompt same-day appointment after patient queries

I was appreciative of the patience demonstrated and the compassionate approach taken by the staff members when responding to my concerns. A timely and supportive telephone consultation was promptly arranged for later that same day. Thank you.

Friendly receptionist made calling less daunting

I called today and spoke with a member of the reception team who I often seem to reach when I phone. They are consistently wonderful and incredibly supportive. It's quite different from my previous experiences at other medical practices, where I used to dread making calls. This person is genuinely lovely every single time 😊

Poor communication and dismissed health concerns

The care I received was unsatisfactory. A prescribed medication appeared to trigger an adverse reaction. Additionally, I presented with multiple concerns during my visit, and despite being reassured that these were not serious, they have persisted and deteriorated since my appointment. I found the communication from the practice to be poor and unhelpful.

Long-term patient valued and well looked after

I have been a patient at this medical centre for over three decades and have consistently found it to be excellent. I have always been able to access appointments and consultations with clinical staff who demonstrate genuine commitment to achieving positive health results. The front desk team consistently provides exceptional service that exceeds expectations.