The Friary Surgery
Great! (2 reviews)
Great! (2 reviews)
Feedback reflects a mixed experience with the practice's service. Patients have noted positive aspects of the care experience, with the reception team and clinical staff, particularly the nursing team, receiving praise for their welcoming approach, helpfulness and attentiveness during interactions.
However, concerns have been raised regarding the appointment booking process. Patients have experienced inconsistency in appointment availability and reported that explanations provided about how appointments are allocated lack clarity. The booking system, which requires calls at a specific time with limited availability options, has left some patients frustrated and uncertain about the fairness of appointment allocation practices.
Appointment
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Care
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Feedback reflects a mixed experience with the practice's service. Patients have noted positive aspects of the care experience, with the reception team and clinical staff, particularly the nursing team, receiving praise for their welcoming approach, helpfulness and attentiveness during interactions.
However, concerns have been raised regarding the appointment booking process. Patients have experienced inconsistency in appointment availability and reported that explanations provided about how appointments are allocated lack clarity. The booking system, which requires calls at a specific time with limited availability options, has left some patients frustrated and uncertain about the fairness of appointment allocation practices.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Emma C.
2 months ago
Bad!
Tenth in queue but still couldn't get an appointment
I called at 8am as instructed to request an appointment with a specific clinician, as I was told appointments could only be booked on the day. Despite being 10th in the queue, I was informed that no appointments were available with any other clinician, only with the one I preferred not to see. This seemed inconsistent given the practice's typical appointment availability. When I questioned this, I felt the explanation provided was unsatisfactory, leaving me frustrated with the booking process and the lack of clarity around how appointments are allocated.
Catherine C.
one year ago
Excellent!
Friendly service made registration straightforward
After relocating from another region, I recently joined this practice and have been impressed by how attentive and welcoming the service has been. The front desk team and clinical staff, particularly the nursing team, demonstrated helpfulness, encouragement and thoughtfulness throughout my interactions.