The Fryern Surgery

Frustrating medical records and poor customer service

Repeated attempts to correct my medical records have been met with empty promises of phone callbacks, but no action has ever been taken. I'm thoroughly dissatisfied with this ongoing issue, and it's not the first time I've experienced problems with this practice. Additionally, the unprofessional demeanor of some of the doctors is particularly disappointing and needs significant improvement.

Life-changing care from incredible medical team

Exceptional medical procedure, consistently dedicated to patient support 👍👍👍

Incompetent doctors fail to provide basic medical care

Utterly appalling medical care with staff displaying complete incompetence. A problem lingered unresolved for five long weeks before being dismissively pushed aside, ultimately forcing the hospital to intervene. The treatment was so abysmal that my entire family will permanently avoid this medical practice in the future.

Exceptional healthcare from a dedicated medical team

I'm absolutely impressed with this medical practice. The staff demonstrates exceptional compassion, attentiveness, and professionalism at every turn. Scheduling appointments has always been seamless for me, regardless of whether I need a routine check-up or have an urgent health concern. Their commitment to patient care and operational excellence is truly remarkable. An exceptional team that consistently provides top-tier healthcare service!

Speedy prescription service saves the day

Big thanks to the Fryern Surgery Prescription team. Requested a medication via NHS app last night, and it was ready at the pharmacy by 9:30am...they're absolutely fantastic. When I order medication for my mother-in-law at her clinic, it typically takes a whole week. Sincere appreciation for their efficiency.

Compassionate doctors who truly care about patients

I've been a patient at this medical practice for many years, and they've consistently provided exceptional care, even going above and beyond by conducting home visits when needed.

Friendly staff make shopping a breeze

Always ready to lend a hand

Fryern surgery provides exceptional care and compassion

Don't be discouraged by the negative feedback about Fryern Surgery. Throughout my 14-year experience as a patient, whenever I've had concerns, I've directly approached the Practice Manager, who has always addressed them promptly and professionally. It's unfair to publicly criticize a doctor online without first giving the surgery a chance to investigate. Forming an opinion based on a single encounter is unreasonable, and we're only hearing one perspective. Publicly naming a doctor in such a manner is inappropriate and potentially harmful. Fryern Surgery has consistently provided exceptional care for my family. We've always been able to secure urgent appointments when needed, and the entire team - from receptionists to nurses - demonstrates outstanding interpersonal skills and professionalism. My family and I have consulted Dr McKenna numerous times over the past 14 years, and she has consistently been respectful, cheerful, kind, and compassionate. During a serious illness, she even made a home visit. Her unwavering support and care have been crucial to my family's well-being, and we will always be deeply appreciative. The practice is home to numerous genuinely compassionate doctors, and I wholeheartedly recommend Fryern Surgery.

Unprofessional doctor ruins healthcare experience

I am writing to convey my deep frustration with the utterly unprofessional treatment I experienced during my consultation with Dr. McKenna. As a first-time patient seeking help for a debilitating knee injury that has severely impacted my mobility, I was shocked by the doctor's callous and dismissive approach. Within moments of observing my obvious limp, Dr. McKenna mockingly declared me "clearly fine" and suggested I hadn't broken my knee - a claim I never made. Throughout the appointment, the doctor barely acknowledged my genuine concerns, adopting a condescending and hostile demeanor. When I attempted to explain the extent of my pain and its impact on my daily life, Dr. McKenna rudely retorted, "I'm not your mother," making me feel like an unwelcome nuisance rather than a patient in need of compassionate care. When it came to prescribing pain medication, Dr. McKenna's communication was equally inadequate. After attempting to inquire about proper dosage and frequency, I was met with a dismissive response and no actual guidance. I was forced to independently research safe medication usage. The appointment's atmosphere was so toxic that I felt compelled to end it prematurely. As a Health and Social Care student, I was astounded by the complete disregard for patient care principles we rigorously study. Having role-played numerous patient interaction scenarios, I was stunned to experience such unprofessional behavior firsthand. Moreover, Dr. McKenna inappropriately and incorrectly referenced my mental health history, mentioning non-existent antidepressant use - a completely irrelevant and distressing intrusion. Despite being a long-standing patient at this practice for 11 years, this experience has definitively prompted my decision to change GP surgeries. Never have I encountered such a profound lack of empathy and respect from a healthcare professional. As Dr. McKenna mentioned documenting our interaction, I sincerely hope the record accurately reflects her conduct, which would undoubtedly raise serious questions about her professional competence. I strongly recommend the practice thoroughly investigate this incident to prevent similar traumatic experiences for other patients.

Great medical service with friendly professionals

A top-tier medical facility with exceptional service. The entire team, from reception to doctors, consistently demonstrates helpfulness. Communication is smooth, with prompt and professional phone responses.

Exceptional healthcare experience at fryern surgery

Truly exceptional medical practice, scheduling appointments is a breeze, the doctors are all welcoming, accessible, and attentive, while the front desk team is compassionate and equally receptive. I genuinely cannot find a single criticism of Fryern Surgery, and when I compare their service to what others describe at alternative clinics, it seems like we're operating in completely different healthcare universes!

Quick response saved me from serious pain

I experienced intense stomach discomfort and managed to secure a same-day appointment with my general practitioner. Subsequently, they swiftly arranged a referral to the Gastroenterology clinic, which was scheduled with remarkable efficiency.

Frustrating wait times but helpful doctor ward

I'm experiencing delays in addressing my health concerns, with lengthy wait times for medical consultations when attempting to maintain continuity of care with a single physician. Appreciation goes to Dr. Ward for their assistance.

Deadly medical negligence destroyed our family's trust

This surgical experience was an absolute nightmare for our entire family. They completely failed my father, misdiagnosing his critical respiratory distress as mere panic attacks, bringing him perilously close to death. After his passing, they made empty promises about finalizing paperwork by Monday, which they subsequently broke, repeatedly lying about completion timelines. The medical staff demonstrated zero empathy or concern for either the patient or our grieving family during these traumatic circumstances. I strongly advise against choosing this surgical team - their lack of genuine care is appalling!

Compassionate doctor who truly listens and helps

Dr. Emery was incredibly helpful during my appointment today. She precisely understood my needs and provided the perfect solution. I'm truly thankful I chose her as my healthcare provider.

Exceptional healthcare with compassionate and attentive staff

Throughout my interactions at this facility, I've consistently received exceptional treatment and personalized attention. The front desk staff have been welcoming and supportive. Every medical professional I've encountered—from physicians to pharmacists and medical technicians—has demonstrated genuine compassion, empathy, and a sincere commitment to patient care.

Reliable and professional medical care provider

Solid primary care physician who gets the job done effectively and professionally. Reliable medical provider that I can count on for straightforward, competent healthcare.

Exceptional healthcare with heart and genuine compassion

Empathetic and supportive staff with an exceptional Medical Team. The patient-focused approach is evident from the moment you arrive, extending through every interaction. Sincere appreciation for your commitment and tireless efforts.

Awesome customer support that really delivers

Exceptional assistance, much appreciated.

Frustrating wait despite early clinic arrival

Got there ahead of schedule, used the self-check-in kiosk, and was informed appointments were running smoothly! Yet, I still ended up waiting 20 minutes past my slot, with the staff repeating the same tired explanation as before: "We only have one device, and it was occupied."