The Fryern Surgery
Average! (67 reviews)
Average! (67 reviews)
Patient feedback reveals a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as courteous and welcoming, alongside efficient medical care and responsive service. Prescription processing and appointment booking are frequently praised for their speed and accessibility. However, significant concerns emerge around phone access, with multiple patients describing persistent difficulties reaching the practice and lengthy waiting times when attempting to book appointments or get through to staff.
Communication challenges represent a recurring theme, with patients reporting inadequate follow-up on test results, medication stock issues left unaddressed, and insufficient responsiveness to inquiries. Some patients describe feeling dismissed or receiving dismissive attitudes from reception and medical staff, while others highlight gaps in continuity of care and concerns about appointment availability for in-person consultations. A small number of patients report particularly negative experiences involving perceived lack of compassion or responsiveness to their health concerns.
Where the practice performs well, patients emphasize the professionalism and attentiveness of the medical team, the efficiency of prescription services, and the supportive approach of reception staff. These positive experiences often relate to straightforward booking processes, prompt referrals, and staff who demonstrate genuine interest in patient concerns. The variation in feedback suggests service quality may be inconsistent across different areas of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as courteous and welcoming, alongside efficient medical care and responsive service. Prescription processing and appointment booking are frequently praised for their speed and accessibility. However, significant concerns emerge around phone access, with multiple patients describing persistent difficulties reaching the practice and lengthy waiting times when attempting to book appointments or get through to staff.
Communication challenges represent a recurring theme, with patients reporting inadequate follow-up on test results, medication stock issues left unaddressed, and insufficient responsiveness to inquiries. Some patients describe feeling dismissed or receiving dismissive attitudes from reception and medical staff, while others highlight gaps in continuity of care and concerns about appointment availability for in-person consultations. A small number of patients report particularly negative experiences involving perceived lack of compassion or responsiveness to their health concerns.
Where the practice performs well, patients emphasize the professionalism and attentiveness of the medical team, the efficiency of prescription services, and the supportive approach of reception staff. These positive experiences often relate to straightforward booking processes, prompt referrals, and staff who demonstrate genuine interest in patient concerns. The variation in feedback suggests service quality may be inconsistent across different areas of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Wendy J.
7 years ago
Excellent!
Exceptional service beyond my wildest expectations
Incredibly welcoming employees who consistently demonstrate exceptional dedication to meeting customer needs and ensuring complete satisfaction.
Robert R.
7 years ago
Bad!
Worst reception ever avoid this medical nightmare
Horrendous service quality and abysmal staff demeanor from the utterly inept front desk personnel. Getting through their labyrinthine phone system is a nightmare of epic proportions. Steer clear of this place at all costs, even if you're desperately seeking help.
Latin U.
8 years ago
Excellent!
Friendly staff make medical visit stress-free
My initial interaction with this medical practice has been positive thus far. The front desk staff member was incredibly friendly, compassionate, and efficiently handled my inquiry.
Rachel K.
8 years ago
Excellent!
Great service with professional customer care
Welcoming personnel, streamlined operations, and top-notch service throughout the entire experience.
Dariusz M.
9 years ago
Bad!
Terrible medical experience with uncaring healthcare staff
Absolutely dreadful medical practice. The physicians here display a complete lack of compassion and support.
Graham L.
9 years ago
Excellent!
Excellent product that exceeded my expectations
Absolutely outstanding
Keeta S.
12 years ago
Excellent!
Quick and smooth healthcare experience
I rang the medical practice first thing Monday morning seeking an appointment and secured a slot for 11am the following day. My blood test was processed so swiftly that I barely had time to sit down. The physician was incredibly efficient, arranging a flu vaccination, blood tests, and double-length prescription refills to minimize my future administrative tasks. I was extremely pleased with this healthcare facility. The sole minor drawback is the check-in system's placement - the touch screen is positioned right beside the reception desk, which means patients must still queue and inadvertently block the entrance. Relocating the touch screen would resolve this small issue, but otherwise, the service was outstanding.