The Gables Medical Group

Hard to book but staff were friendly

The staff members were friendly and helpful. However, obtaining an appointment proved to be challenging.

Dismissed when discussing chronic pain concerns

The clinician does not seem to engage when I discuss my ongoing pain concerns. I find myself having to advocate strongly each time I need to request pain relief medication. This has made me think about changing practices. It is disappointing because the nursing team are genuinely excellent.

Couldn't get through to speak with anyone

The doctors at this practice are unhelpful and seem unconcerned about patient care. It is very difficult to get an appointment to speak with a GP. My family member has been waiting several days without being able to reach a doctor. I would not recommend this surgery.

Consistent care over many years

Excellent service at this practice. I have been a patient here for several years and have consistently received outstanding care from the entire team.

Reception staff need better communication training

The reception staff could benefit from improved communication skills and training in handling interactions with patients who have mental health concerns. On several occasions, I've ended calls feeling frustrated or distressed due to the manner in which I was spoken to. The team would benefit from developing a more respectful and empathetic approach when dealing with patients. Additionally, the repeat prescription service requires significant improvement.

Staff were genuinely helpful and courteous

I have experience with both medical practices in Bedlington for my older relatives and I have found the staff to be excellent. They are consistently helpful and polite.

Medication delays left me without essential prescriptions

I found that despite allowing considerable time for the appointment, the medication arrangements were not completed as needed. This has resulted in me being without a prescribed medication that I have been advised should not be interrupted.

Repeat prescription line leaves you guessing

The repeat prescription service is problematic as there is uncertainty about whether orders will be fulfilled as requested. When contacting the practice to follow up on prescriptions, the receptionists tend to respond in a manner that makes you feel responsible for any issues that arise.

Staff went the extra mile to help

The entire team and all healthcare professionals are excellent, always willing to go above and beyond to provide support and assistance.

Efficient and thorough care over many years

A healthcare professional has provided care to me and my family for over two decades, consistently demonstrating efficiency, thoroughness, and a warm, personable approach with genuine humour. This clinician will be greatly missed upon departing the practice to pursue further career development. We wish them every success in their future endeavours. Our local medical centre is exceptionally fortunate to have such a dedicated team, where all staff members—clinical professionals, support workers, administrative personnel, receptionists, and facilities staff—work with both pleasantness and competence, collectively ensuring patients receive excellent care. It is difficult to express how much this practice means to the community.

Friendly staff and toys kept children entertained

The medical staff were pleasant and welcoming, and the waiting area is well-equipped with entertainment options for children.