The Ghafoor Family Practice

Terrible customer service and no appointments

Absolutely terrible customer service - the staff consistently ignore incoming calls, and even when they do pick up, they refuse to schedule an appointment.

Terrible Service at Clinic, No Registration Forms

Extremely unprepared and discourteous personnel. I consistently visited their facility weekly for eight weeks, attempting to obtain a registration document, but was consistently denied with claims that forms were out of stock. The receptionist rudely dismissed me, stating they had no capacity for additional patients and instructed me to seek alternative medical services upstairs.

Frustrating Phone Lines at the Doctor's Office

It's frustrating when you're trying to schedule an appointment or reach the doctor, but their phone line is constantly unavailable. The constant communication barrier is incredibly irritating and inconvenient 🙄 😒 ugh

Rude Receptionist Ruins Everything

I rarely take the time to write reviews, but... I had the misfortune of dealing with Ambreen, who is hands down the most incompetent receptionist I've ever encountered. She seems completely inexperienced in customer service, displaying a demeanor that was dismissive, unhelpful, and frustratingly impatient. I seriously question whether she deserves compensation for her abysmal performance. My simple takeaway is the classic saying: "You get what you pay for" - and in this case, that's painfully obvious. The physical building might look decent, but that's the only positive thing I can say. Essentially, it's a prime example of wasted professional real estate.

Terrible phone wait and dismissive staff

The reception team is incredibly discourteous, constantly interrupting and dismissing patients' concerns. They instruct you to call back in the morning, but then fail to even pick up the phone. Their service is absolutely abysmal - it took 37 minutes just to get through. When they finally answer, their attitude is hostile, and they only offer a telephone consultation. These medical professionals should be deeply embarrassed; instead of supporting patients, they seem intent on avoiding any meaningful interaction. The entire experience is completely ridiculous and unacceptable.

Terrible clinic with discriminatory staff

A truly appalling medical facility that ranks among the most terrible in the nation, with staff demonstrating shocking levels of unprofessionalism. If you aren't fluent in Urdu or Pakistani, securing an appointment seems impossible. The reception personnel are incredibly discourteous and ineffective - it's astonishing that the NHS permits such an establishment to continue operating. Their conduct is nothing short of offensive, incompetent, and utterly reprehensible.

Frustrating morning calls and limited scheduling

Extremely frustrating customer service with excessively long phone hold times and extremely limited appointment availability, restricted only to morning hours. Incredibly inconvenient scheduling process.

Caring Doctors, but Terrible Phone Staff

The staff here are utterly useless and ineffective. In contrast, the doctors maintain a compassionate and highly competent approach. I recall a time when this medical practice delivered outstanding patient service, but now it seems to have deteriorated significantly. The reception staff are incredibly discourteous when handling telephone interactions. If I were managing this surgery, I would retain Sabah in her management role and dismiss all the recent hires, replacing them with personnel who genuinely respect patients. Moreover, I've observed that Dr. Ghafoor no longer engages with patient concerns as proactively as he previously did.

Frustrating wait times and unhelpful staff

Scheduling a consultation with your preferred physician is nearly impossible. The front desk staff become defensive when they can't provide satisfactory answers. Securing a timely appointment is so challenging that it becomes a source of significant anxiety.

Skilled Doctor Helped Me So Much

These professionals are truly exceptional, and I extend my utmost respect to Dr. Ghafor.

Terrible surgery with incompetent staff

Absolute disaster of a medical facility. Discourteous personnel and even more problematic physicians. Fortunately, new management has stepped in after the previous partnership. There's hope they'll introduce more capable professionals. Leadership clearly requires significant improvement in customer service skills.

Rude Receptionist Ignored My Sick Father

I've been attempting to schedule an appointment for my ill father for several days, but the discourteous receptionist repeatedly cuts the call short and offers baseless reasons why she can't book him in. Without a doubt, this is the most terrible medical practice I've encountered—badly managed and with absolutely appalling customer service!!!

Rude Admins Ruined My Doctor Visit

The personnel at this facility are absolutely terrible. Their attitude is deplorable and unprofessional. While the medical doctors seem competent, the administrative team and support staff are incredibly unpleasant - possibly the most disrespectful I've encountered. I strongly advise potential patients to avoid this practice entirely.

Frustrating Surgery Wait and Prescription Nightmare

Absolute worst medical practice I've encountered. Scheduling an appointment is practically impossible, and prescription requests are a complete nightmare. When you call to order medication, they consistently fail to process it, leaving you frantically tracking down your prescription for over a week. No matter what time you ring in the morning, they claim all appointments are fully booked, but might grudgingly offer you a slot two or three months away if you're fortunate. My heart goes out to patients with urgent medical needs, particularly those struggling with respiratory conditions like COPD or asthma, who are left in a desperate situation by this incredibly inefficient and uncaring healthcare service.

Endless Wait for Help After Covid Pain

Called the medical practice today, struggling with persistent lung discomfort since my Covid infection, only to be shuffled through an automated system and left hanging on the line indefinitely. It's appalling how inefficient and unresponsive healthcare services have become. This experience perfectly illustrates why the National Health Service is facing such overwhelming challenges - the way these GP offices operate is completely unacceptable.

Rude Staff and No Appointments at This Surgery

Absolutely terrible medical practice. The personnel are incredibly discourteous. They consistently deny scheduling patient consultations. The entire experience is reminiscent of navigating a bureaucratic nightmare, comparable to dealing with an unresponsive diplomatic mission.

Frustrating Prescription Runaround at Local Clinic

The doctor was consistently absent during full-day meetings, with no clear explanation of their activities. I spent three weeks pursuing a repeat prescription, constantly being redirected and frustrated. The administrative staff proved utterly unhelpful, offering no meaningful assistance whatsoever.

Front desk staff ruined my stay

The front desk staff member displays an extremely discourteous and unwelcoming demeanor.

Frustrating wait for my daughter's appointment

I've been trying to schedule my daughter's appointment for three consecutive days, and it's still not finalized. When I called the reception, the staff member was extremely discourteous and abruptly ended the call by hanging up on me.

Useless Customer Service on a Saturday Morning

Absolute nonsense. I called to resolve an issue, and they tell me I have to wait until Monday at 9:00 AM. These employees are completely useless - they're about as helpful as a decorative piece. The entire team deserves to be fired.