The Gill Medical Centre

Terrible medical service that left me frustrated

Extremely unsatisfactory communication and service quality. The staff appear completely unengaged and dismissive, repeatedly scheduling appointments only to redirect patients elsewhere or postpone consultations. Their approach is consistently unhelpful, with constant delays and redirections that demonstrate a total lack of professional care. Their customer service has deteriorated significantly, leaving patients feeling frustrated and undervalued. What was once a reliable medical practice has now become utterly unacceptable, compelling me to seek alternative healthcare providers.

Compassionate care and friendly staff at its best

A top-notch healthcare facility characterized by outstanding management and incredibly supportive front desk staff who consistently demonstrate remarkable helpfulness and professionalism.

Exceptional healthcare with caring doctors and staff

Simply outstanding medical experience! The reception team is exceptional - courteous, welcoming, and incredibly supportive. The nursing staff are equally impressive, taking time to ensure patients feel comfortable and providing clear, straightforward explanations for everything. The doctors are top-notch; Dr. Browne and Dr. William have always been brilliant, and recently, Dr. Green has been phenomenal. Over the past couple of weeks, she's been consistently checking in on me regarding a medical issue, calling and messaging daily to show genuine concern. Her level of care and compassion is truly remarkable. I'm incredibly grateful for such dedicated healthcare professionals. Sincere thanks to Dr. Green and the entire medical team!

Doctor Appointment Feedback

I recently attended an appointment with Dr Nicolle Green. From first contact in the waiting room till left Dr Green was excellent. Her friendly pleasant manner eased any pressure I could have expected. She was very thorough and understanding and explained the problem and a route to resolve it. I left the surgery at ease and looking forward to the next stage after her help. A very professional service and a first class doctor

Compassionate care that truly makes a difference

My experiences with the healthcare professionals at this facility have been nothing short of exceptional. Each encounter has made me feel genuinely listened to and fully supported. Moreover, the front desk personnel have consistently demonstrated warmth and a willingness to assist me in every way possible.

Frustrating scheduling despite good medical care

The medical staff here are competent, but I encountered a frustrating situation when the clinic texted me to schedule a follow-up appointment. Upon attempting to book the recommended review, I was informed that no slots were open. This raises questions about the practice's capacity to handle their patient load, even though my own need isn't pressing.

Exceptional care and compassion from amazing medical team

I wanted to express my sincere gratitude for the exceptional treatment and compassion demonstrated by the entire staff, with special recognition to Dr Browne, Dr Shivashanker, and Cheryl Broadhurst during my recent interactions. They have consistently provided me with outstanding care and support.

Exceptional medical care that truly exceeds expectations

These medical professionals are truly top-notch, hands down. For six years, I've consistently experienced seamless healthcare interactions, with each physician demonstrating exceptional thoroughness and genuine compassion. Dr Williams and Dr Browne stand out as particularly outstanding practitioners. I'm deeply appreciative of the remarkable medical support we receive!

Exceptional care and friendly staff at gill medical centre

I want to share my experience with the Gill medical centre, where I recently switched healthcare providers. I couldn't be happier with my decision. The level of care I've encountered has been exceptional, and the staff are incredibly warm and welcoming. This is in stark contrast to my previous medical practice, where the reception staff were consistently unpleasant and seemed completely lacking in professional courtesy, patient sensitivity, and basic confidentiality skills.

Amazing healthcare team that truly cares

Truly exceptional healthcare service from the moment you interact with the welcoming front desk staff to the compassionate, attentive physicians. We feel incredibly fortunate to have such dedicated professionals taking care of our medical needs. Heartfelt gratitude to the entire team.

Exceptional healthcare with compassion and genuine care

The team at Gill Medical Centre truly excel in providing exceptional care and assistance. The front desk staff consistently work tirelessly to secure appointments or guide patients to the most suitable resources. The nursing professionals are outstanding, bringing a wealth of expertise, and every doctor in this practice demonstrates genuine attentiveness and empathy. I can't help but feel a sense of pride when others grumble about their healthcare providers, as I get to boast about the remarkable quality of my medical practice, especially considering the current challenges facing GP services!

Fantastic medical team at their finest

Phenomenal medical staff across the board - from physicians to nursing team and front desk personnel. Dr. Brown provides top-notch steroid injections, and Dr. Williams is absolutely wonderful, having been a trusted healthcare provider for our entire family for an extended period. We're truly grateful for their exceptional service.

Compassionate care at its medical best

Every doctor and nurse at this practice is outstanding - truly compassionate and highly skilled. The front desk team is also incredibly supportive and friendly.

Caring doctors, frustrating reception ruins patient experience

The medical professionals at this facility are exceptional, providing comprehensive and meticulous care that always leaves me feeling thoroughly examined and confident. However, since the recent management change, scheduling an appointment has become nearly impossible. The receptionist now seems to take on a pseudo-medical role, attempting to evaluate my health condition and determining my eligibility to see a physician based on her supposed expertise. Today, the interaction completely lacked human compassion, feeling more like a cold, unfeeling interaction with an automated system rather than a caring healthcare professional.

Exceptional doctor who truly cares for patients

I recently took my 8-month-old daughter to see Dr. Moatari, and the experience was truly exceptional. From the moment I entered his office, I was greeted with warmth and made to feel completely comfortable. Dr. Moatari demonstrated remarkable professional skill and medical knowledge during our consultation. He listened carefully to all my concerns, displaying not just technical expertise, but also genuine human compassion. His approach went beyond mere medical examination; he provided both emotional reassurance and medical guidance, clearly showing deep concern for my daughter's health and well-being. In summary, I cannot recommend Dr. Moatari highly enough as a primary care physician. His unique combination of professional excellence, medical understanding, and heartfelt empathy sets him apart as an outstanding healthcare professional. After our visit, I left feeling completely assured about my daughter's care and deeply appreciative of the superior treatment we received.

Worst medical experience ever terrible communication

Terrible experience trying to get an urgent medical consultation. The phone lines are impossible to reach, and when I finally managed to speak with someone, they dismissively directed me to a pharmacy instead of arranging a doctor's appointment. The staff's attitude was hostile and unprofessional, making the entire process incredibly frustrating.

Unacceptable medical service causing serious health risks

The medical practice is completely inadequate, as my wife and I have been left waiting for over nearly a week for critical respiratory medications to be processed. Our COPD and Asthma prescriptions remain unapproved, which is utterly unacceptable in today's healthcare system. The delay is so severe that I have formally lodged a complaint with the appropriate health regulatory body to address this unacceptable level of service.

Terrible service and dangerous medical negligence exposed

I'm completely bewildered by the current situation at this medical practice. Despite having been a patient here for my entire 55-year life, the quality of service has become absolutely unacceptable. Unless you're fortunate enough to see Dr. Browne or Doctor William, the care is utterly deplorable. The reception staff are curt, communicate poorly, and appear to be dishonest. I am thoroughly outraged and will be filing a formal complaint. My daughter's health was severely compromised, ultimately resulting in hospitalization with sepsis because our concerns were completely ignored.

Terrible reception ruins an otherwise good medical practice

The front desk staff are completely ineffective, plagued by continuous communication breakdowns and disorganization. They've even managed to misplace sensitive documentation. They'll instruct you to contact them on certain days for information, then abruptly change their stance and refuse to provide those details. Their customer service is non-existent, and when confronted with questions, they robotically recite scripted responses without actually addressing your concerns. Their performance is equally terrible whether you're interacting in person or over the telephone. It's truly disappointing because the medical professionals - doctors and nurses - are excellent, but the entire reception team desperately needs replacement with competent staff who understand basic communication and professional conduct.

Compassionate doctors make waiting worth it

Excellent medical clinic. Doctors Browne and Green are attentive, understanding, and compassionate. Occasional extended waiting times occur, though I believe this is standard across healthcare practices currently.