The Gill Medical Centre

Compassionate care and friendly staff exceed expectations

The front desk personnel were courteous, and the nurse practitioner was truly exceptional. Every staff member was wonderful, and I have absolutely no complaints about this medical practice.

Frustrating healthcare with zero appointment availability

Progressively deteriorating. The current response when attempting to schedule a consultation is "no general practitioner slots are open, try calling back later" Essentially, they've stopped even attempting to book an appointment weeks in advance or accommodate the existing waiting list, instead simply dismissing patients outright. Pro tip - mention the possibility of booking at Little Hulton. Some front desk staff will proactively suggest this option, while others seem content to have patients repeatedly call in hopes of eventually securing a vague future appointment slot.

Incompetent doctors delivering subpar healthcare nightmare

The healthcare system in the United Kingdom is arguably the most subpar across Europe, so the poor service quality comes as no shock. I'm genuinely curious about the origin of these medical practitioners. Do they possess legitimate medical credentials? And if they do have a degree, I suspect it's more likely in mechanical engineering, given their apparent inability to diagnose something as straightforward as a fractured digit.

Compassionate doctors who truly care about patients

I had an appointment with Dr Adetola Shobowale, and she was truly exceptional - a compassionate, attentive, and genuinely caring general practitioner. I'd also like to highlight Dr Williams and Dr Green, who are equally impressive medical professionals. This medical practice is fortunate to have such outstanding doctors serving their patients.

Quick response and friendly medical support

Submitted an online inquiry during the weekend regarding a non-critical issue. Received a prompt callback Monday morning, scheduling an immediate appointment. The front desk staff were accommodating and efficiently printed a portion of my child's medical documentation right on the spot.

Amazing healthcare team that truly cares

I've been a patient here for quite some time, and I can confidently say I've never encountered any issues. The physicians are genuinely compassionate and take their time during consultations, ensuring you never feel hurried. Additionally, the front desk staff are consistently warm and supportive 😊

Exceptional healthcare with compassionate and attentive staff

I've never experienced such exceptional medical care before. The front desk staff are incredibly friendly and supportive, and the nurses demonstrate genuine compassion for patient welfare. The doctor took the time to thoroughly explain my recommended health steps in detail. I'm giving the entire clinic team a perfect score for their outstanding service and professionalism.

Terrible service and unprofessional appointment handling

The poor rating is completely expected. I scheduled a consultation for my kid, endured a lengthy month-long wait, only to have them abruptly cancel at the eleventh hour with the most absurd justification imaginable.

Exceptional care from friendly staff at my surgery

I've encountered no complications with the medical practice, primarily consulting with Nurse Rebecca, who consistently provides a warm yet professional approach. Additionally, I've consulted several general practitioners who are equally commendable, and I must also acknowledge the reception staff, who are equally courteous and supportive.

Wonderful doctor let down by terrible front desk staff

My physician is truly wonderful, extremely supportive and competent. Unfortunately, the medical practice's front desk staff are discourteous, disrespectful, and thoroughly unaccommodating. Every interaction I've had with them has left me feeling deeply distressed, angry, and powerless.

Exceptional care from a compassionate medical team

I cannot express enough gratitude to Dr. Browne and their exceptional team. While dealing with a current exacerbation of my medical condition, Dr. Browne has once more demonstrated extraordinary commitment to ensuring my treatment and well-being. Although telephone communication can be challenging, their patient-friendly website and mobile applications provide invaluable support - I am truly appreciative of their consistent availability during critical times!

Terrible service leaving patients helpless and sick

Completely worthless service. I'm critically unwell and registered online, explaining my urgent need for medical assistance due to inability to visit in person. The hospital suggested accommodations for my declining health to ensure GP access. Despite a commitment to call back two days ago, I've now developed a secondary infection from my weakened immune system post-COVID. I lack a diabetes sensor to monitor potentially life-threatening blood sugar levels, and their staff remain dismissive and unhelpful despite my desperate pleas. Directing me to call 111, which will merely redirect me to a hospital where I'll be told to contact my GP again, is absolutely unacceptable. They cannot help me with my sensor, a solution I've already unsuccessfully pursued. Avoid this GP practice at all costs. They demonstrate zero compassion or care.

Worst phone service ever from medical practice

Typically, I've been quite satisfied with this medical practice and would highly recommend them, given our long-standing relationship. However, today's experience was drastically different. When I attempted to schedule an appointment that they had previously texted me about, I encountered a receptionist with shockingly unprofessional communication skills. They repeatedly cut me off mid-sentence and displayed an extremely discourteous attitude. The staff urgently require comprehensive training in telephone etiquette, as this was arguably the most unpleasant phone interaction I've ever experienced.

Terrible service and hostile patient communication approach

I've been a patient at this medical practice for decades, barring my time in military service. Previously, I considered other healthcare providers to be tough, but this surgery takes unprofessionalism to a new level. Expressing any personal viewpoint is seemingly forbidden, with any perceived critique instantly labeled as aggressive or abusive. The practice manager's response is to dispatch threatening correspondence about potential removal from their patient list. I firmly believe we live in a society that champions free speech, yet that principle appears suspended when patients attempt to discuss concerns like extended waiting periods. Furthermore, I'm deeply perplexed by their apparent disregard for basic patient confidentiality standards.

Compassionate care during my toughest life moments

The medical staff here are truly exceptional, genuinely attentive to my concerns. They've been incredibly compassionate during my health challenges and provided remarkable emotional support, especially when I was grieving the devastating loss of my son earlier this year.

Terrible service and impossible to book appointments

Getting through to this medical practice is an absolute ordeal. Every call requires at least 20 minutes of waiting. Instead of scheduling appointments directly, their correspondence instructs patients to phone the surgery. Booking slots are typically scheduled no earlier than 3 weeks in advance, which is incredibly exasperating.

Great medical care in a cozy setting

Compact in size yet warm and supportive, the medical staff here are incredibly accessible and make patients feel comfortable during consultations.

Terrible doctor who nearly cost me my pregnancy

I strongly advise against Dr. Gr***'s medical services due to her incompetence. I visited her twice and will never return! During my pregnancy when I was experiencing thyroid issues, I needed immediate thyroid hormone testing (as recommended by Salford hospital following a positive pregnancy test). She callously instructed me to contact a midwife at 10 weeks, which was unacceptable. As a result, I tragically lost two pregnancies due to untreated thyroid problems. Her demeanor was cold and unhelpful. I was falsely assured that the midwife would understand my situation, but upon contacting her, she was completely uninformed, and Dr. Gr*** had not communicated anything. After complaining to the reception and presenting NHS and British Thyroid Foundation guidelines about initial GP blood tests for pregnant women, I was finally given a referral - but only after becoming emotionally distressed, crying and repeatedly emphasizing my pregnancy and previous losses. A similar experience occurred a year earlier during an asthma attack, where another GP was equally indifferent, unlike the helpful medical professional who subsequently treated me. I absolutely will NOT return to this practice.

Life-changing surgery with compassionate medical team

I cannot speak highly enough about this surgical practice. Every physician is warm, compassionate, and genuinely attentive, always making sure to fully understand my concerns without making me feel hurried. The nursing team and front desk personnel are equally welcoming and supportive.

Terrible medical care and disrespectful staff avoid

Absolutely the most terrible medical practice I've encountered. The front desk personnel are incredibly discourteous and incompetent, showing zero concern for patients. Save yourself the frustration and steer clear of this place at all costs.