The Golborne Medical Centre

Exceptional healthcare with compassion and warmth

Golborne Medical Centre stands out as the most exceptional general practice I've encountered during my time in the United Kingdom. The moment you enter, the reception staff creates an incredibly warm and inviting environment that immediately puts you at ease. Every staff member demonstrates remarkable politeness and attentiveness, consistently going above and beyond to ensure patients feel supported and well-informed. The nursing and medical professionals display extraordinary commitment, carefully listening to patients and explaining medical details with clarity and compassion. The doctors are not just highly skilled practitioners, but also possess an extraordinary ability to connect with patients, treating each individual with genuine respect and empathy. Their comprehensive approach to healthcare, addressing both physical and psychological well-being, is truly impressive. I feel incredibly fortunate to be registered with such an outstanding medical team, and I am profoundly appreciative of the exceptional level of care and service they provide.

Compassionate care from skilled medical professionals

Nurse Nazir provided exceptional care Impressive medical services at Dr. Razak's clinic

Efficient and kind phlebotomist makes blood test painless

Nazir demonstrated excellent customer service with his courteous demeanor and efficiently handled my blood test, making the entire process smooth and comfortable.

Great service from a knowledgeable representative

Nazir provided exceptional assistance and shared valuable insights. His warm and welcoming demeanor truly brightened my experience.

Compassionate doctor who truly listens and cares

I've been seeing this doctor for a long time, and they've consistently made me feel cared for and listened to throughout our medical relationship.

Compassionate nurse brings comfort and healing smile

Nurse Nazir brought such warmth and comfort with her kind demeanor. Her welcoming smile instantly put me at ease, creating a truly pleasant atmosphere. I'm incredibly grateful for her compassionate approach.

Compassionate nurse provides excellent care and support

Nurse Nazir demonstrates excellent professional skills, with a welcoming demeanor and swift, competent service. I was thoroughly pleased with my experience! My appreciation goes out to Golborne.

Exceptional healthcare with compassion and top-notch service

Dr Razak stands out as an exceptional primary care physician in London. Her commitment to patient care is truly remarkable, consistently demonstrating empathy, expertise, and top-tier professional standards. The staff members, particularly Kelly and Zena, are consistently supportive and efficient, and the entire medical team, including doctors and nurses, is simply outstanding!

Exceptional healthcare with compassionate and dedicated professionals

I've been receiving care at Golborne Medical Centre for an extended period, and I can confidently say that the healthcare professionals and support staff consistently provide top-notch service. The doctors, nurses, and administrative team are consistently warm, supportive, accommodating, accessible, and meticulous in their approach. Having grown up in a medical background, I deeply appreciate how fortunate we are to have such an outstanding healthcare facility in our community, especially given the current complexities of healthcare delivery. My sincere gratitude goes out to the entire team for their exceptional work.

Terrible service from unprofessional medical centre staff

The receptionist is utterly repulsive, with an abrasive demeanor and hostile communication style. When I requested to speak with the manager, she was dismissive and adamantly defended her staff member, refusing to address my concerns privately. The blonde receptionist, stationed at the front window, brazenly sipped her tea while appearing completely indifferent to my complaint, deliberately avoiding identification. The entire interaction was thoroughly unacceptable!! I intend to file a formal complaint with the NHS regarding this unprofessional conduct, which has caused me significant emotional distress and potentially compromised my well-being. I sincerely hope the NHS will provide a meaningful response to my grievances.

Clear and simple instructions for success

I unwrapped the item and examined its contents. The instructions were clear and straightforward.

Compassionate care and expertise at golborne medical centre

I had an excellent experience during my latest consultation at the Golborne Medical Centre. Dr Nathan is a highly skilled and seasoned general practitioner. She excels at creating a comfortable environment for patients, attentively addressing their worries, and developing a clear treatment strategy while thoroughly explaining her reasoning. I was impressed by how straightforward it was to schedule a follow-up appointment for blood work. The reception staff consistently demonstrate a warm and supportive demeanor. Additionally, I have interacted with the nursing team multiple times and am confident that even individuals with a severe fear of needles would feel at ease with such a competent and professional group of healthcare providers.

Worst medical practice for mental health patients ever

If I could rate this lower than the minimum, I absolutely would. For individuals with special needs or mental health challenges (particularly children and young adults), this medical practice is completely unsuitable! Dr Razak demonstrates an absolute lack of understanding regarding mental health and additional needs. The situation is further exacerbated by an administrative team with no medical credentials who nonetheless believe they can make medical determinations. Practice manager Michelle is extraordinarily discourteous and unprofessional, seemingly making decisions from a place of pure malice, especially when confronted, regardless of how diplomatically the conversation is approached. This toxic attitude negatively influences Zena and Kelly, who were previously compassionate staff members but are now rapidly adopting Michelle's deplorable method of handling vulnerable patients. Having been a patient since the era of Dr Dathi and Barbara, I can sadly attest that the practice has systematically stripped away its community spirit, kindness, and empathy.

Terrible service that endangers patient health and wellbeing

This GP practice in West London is absolutely dreadful. Steer clear and seek out an alternative healthcare provider that genuinely cares about patients and their families. My relatives and I have been registered with this surgery since the 1990s, and they have consistently let down every single family member; my brother, my father (both of whom have sadly passed away), my mother, and my sister. The reception staff are discourteous and indifferent, while the doctors and other personnel are equally appalling individuals who demonstrate a complete lack of empathy and professionalism, seemingly motivated by malice rather than a commitment to patient care. Such conduct is entirely unacceptable for a medical practice. If I could assign zero rating stars, I absolutely would - they do not even merit a single star rating.

Compassionate doctor with exceptional patient care

Dr Razak stands out as a top-tier healthcare professional who consistently provides exceptional medical support. Whenever assistance is needed, she or her team are readily available and responsive. Her approach is thoroughly professional, and she takes great care to ensure patients fully understand their medical situation. Unlike many GP practices currently facing criticism, I can confidently say that I have encountered zero issues with Dr Razak or her reception staff. While my friends and family often share frustrating experiences with their own doctors, my experience has been entirely positive, with no complaints whatsoever. Dr Razak demonstrates genuine compassion and is always committed to addressing and resolving medical concerns comprehensively. Her dedication to patient care is truly remarkable. I want to express my sincere appreciation and encourage her to maintain the outstanding level of service she provides. I feel genuinely fortunate and proud to be under her medical care.

Terrible receptionists ruin an otherwise decent practice

The medical professionals are passable. However, the front desk personnel are utterly despicable. They interrupt me during phone conversations, consistently misinterpret my inquiries, abruptly terminate calls when they can't comprehend me, and adopt an incredibly condescending attitude that makes me feel completely insignificant. Truly awful. Their administrative team urgently requires improvement.

Worst medical practice ever shocking patient care

I would award zero stars if possible, not even a fraction of one. Based on widespread feedback, I'm clearly not alone in finding their conduct reprehensible! To summarize, I spent an entire week attempting to schedule a GP appointment for my disabled son with a brain injury, needing to address multiple critical matters. These included obtaining referrals, completing a wheelchair application, processing various forms, and checking his cholesterol and medications. I initially called and spoke with Kelly, the receptionist, who suggested a doctor would return my call. I specified needing an appointment on a non-working day. She transferred me to practice manager Michelle (who manages the surgery poorly), who promised a callback with an appointment within 48 working hours. Monday passed with no response. I called again on Tuesday, Thursday, Friday - still no appointment. The reception team treated me appallingly - unprofessional, rude, and unhelpful. Staff involved: Stacey, Kelly, Zina (who even contacted police) Today, visiting to request a complaints form, I found Stacey simultaneously on the office phone and browsing her personal mobile. She ignored me completely. Zina refused my request to see the manager or obtain a formal complaints form, claiming Michelle was unavailable. Stacey offered only a blank A4 sheet, providing no official documentation or complaints procedure. They ultimately called the police on me. They're unaware of the consequences of their actions. For the sake of a simple call and complaints form, I'll pursue this extensively, including potential legal action. I secured a complaint form through police intervention, who subsequently returned to the surgery and delivered it to Michelle. Two witnesses can confirm the disgraceful treatment. My next steps: PALS, then the Ombudsman if unsatisfied. I'm transferring my son's registration to a superior nearby surgery. Dr. Razac demonstrates zero patient care, and the receptionists are absolutely deplorable! Avoid this surgery at all costs! Lodge a complaint, and they'll call the police. Their warning signs about inappropriate behavior reveal their chronic patient dissatisfaction and complete incompetence.

Terrible medical practice breaching patient confidentiality rights

You should approach this medical practice with extreme caution and skepticism. I rarely visit this surgery, and now I understand why; An administrative staff member inappropriately disclosed my confidential medical information to a family member without authorization. On 21st February 2023, a family member contacted me, revealing that a staff member had shared information about me. Upon questioning, details were revealed that directly violated the NHS act 2006 section 251, resulting in my medical records being improperly shared. When I discovered the surgery had been seeking me and learned about the telephone conversation, I called on 30th February 2023 seeking an explanation for the unauthorized disclosure. I informed the senior practice manager about the harassment resulting from this breach, expressing my distress. The manager acknowledged the confidentiality violation, offering seemingly sincere apologies and promising a formal letter of apology. However, the letter I received later that day was meaningless, failing to genuinely acknowledge the breach and instead appearing to apologize for the act of writing to me. The letter remains incomprehensible, demonstrating a complete lack of accountability and revealing the Golborne Practice west Ten group's profound disregard for patient trust. Throughout my 20+ years as a patient, I have encountered numerous instances of malpractice but remained silent until now. This unauthorized disclosure represents the ultimate betrayal of patient confidentiality. Those entrusted with sensitive information should be trustworthy professionals, not gossip-mongers. I am particularly disappointed that the surgery, led by a Muslim practitioner serving a significant Muslim patient population in Kensington, displays such a profound lack of moral integrity. Despite proudly displaying professional credentials, the leadership fails to properly supervise and vet administrative staff. I challenge Dr. Razak: How would you feel to have your rights violated and be treated with such contemptible indifference? If you cannot relate to your patients, are you truly suitable for your role? A new building cannot compensate for fundamental moral failings and a approach that prioritizes bureaucratic compliance over genuine patient care.

Exceptional service with a heart of gold

The front desk staff demonstrated exceptional qualities, with Ms. Noemi Balaqui embodying the true essence of a remarkable individual. Her kindness, fairness, empathy, reliability, and genuine compassion truly shine through. Keep nurturing that wonderful spirit and continue being an amazing human being 💯👏🏻

Dangerous misdiagnosis led to urgent hospital visit

I've been avoiding medical professionals for ages, and now I know why. My son was suffering immensely, and the doctor's phone consultation was completely inaccurate. He ended up in the emergency room, where they discovered he actually had appendicitis! He required hospitalization and underwent surgery to remove his appendix the following day. Golborne medical center, you've been absolutely useless. Shaking my head in disappointment.