The GP Suite (Dr A O Dowsett - Dr Dowsett & Partners)
Great! (6 reviews)
Great! (6 reviews)
Feedback reflects a mixed experience across the practice. Clinical care receives consistent positive comment, with patients noting attentive listening, thorough discussion of symptoms, and responsive service delivery. Telephone appointment access and efficient prescription arrangements were highlighted as effective.
Reception experience shows notable variation, with some patients describing professional and helpful interactions, whilst others found the manner unwelcoming across both in person and phone contact. This inconsistency in reception approach appears to be a distinguishing factor in patient satisfaction. Waiting time experience also emerged as an area of concern, with at least one patient reporting a delay beyond their scheduled appointment. Where reception staff demonstrated courtesy and proactivity, this contributed positively to the overall care experience and continuity of service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Clinical care receives consistent positive comment, with patients noting attentive listening, thorough discussion of symptoms, and responsive service delivery. Telephone appointment access and efficient prescription arrangements were highlighted as effective.
Reception experience shows notable variation, with some patients describing professional and helpful interactions, whilst others found the manner unwelcoming across both in person and phone contact. This inconsistency in reception approach appears to be a distinguishing factor in patient satisfaction. Waiting time experience also emerged as an area of concern, with at least one patient reporting a delay beyond their scheduled appointment. Where reception staff demonstrated courtesy and proactivity, this contributed positively to the overall care experience and continuity of service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Brian J.
7 months ago
Excellent!
Quick phone appointment sorted everything efficiently
Called in this morning and was offered a telephone appointment with instructions to submit photos. A clinician rang back a few hours later, prescribed antibiotics and arranged for dressing to be collected from the pharmacy, having discussed the symptoms thoroughly. Everything was resolved satisfactorily and I'm very pleased with the outcome. The reception staff were also excellent, polite and very helpful throughout.
Masoud D.
one year ago
Excellent!
Caring staff who really listen and help
This practice has been excellent for us. The clinical staff are genuinely caring and attentive, and the reception team are always helpful and proactive. My whole family are registered here and we're all very satisfied with the service we receive.
Jade N.
2 years ago
Great!
Long wait but appointment eventually happened
I experienced a delay of approximately 15 minutes beyond my scheduled appointment time.
Robin C.
3 years ago
Excellent!
Reception staff were pleasant and helpful
Attended the surgery recently and found it to be a refreshing experience. The reception staff were pleasant and professional when addressing my questions and requests. The appointment itself was very good.
Jemma R.
5 years ago
Bad!
Reception staff were consistently unhelpful and rude
The reception team did not meet my expectations. I found their manner to be unwelcoming, both when visiting in person and during phone interactions. Their approach was a significant factor in my decision to seek care elsewhere. It was notable that this experience seemed consistent across the reception staff.
Alwyn R.
5 years ago
Excellent!
Felt listened to during my appointment
The doctor I saw was lovely and listened carefully to what I had to say. I would personally recommend this practice to anyone.