The Grange Medical Centre

Convenient healthcare that truly meets my needs

Whenever I require medical attention, I can easily secure an appointment. Their quick response system and digital health platform are exceptional—I'm truly delighted I chose this practice!

Terrible service from an uncaring medical practice

Utterly appalling. It took the administrative staff a staggering 10 days to acknowledge a straightforward inquiry. When they finally replied, their response was so ambiguous that it required further questioning, which was entirely unacceptable. The Grange demonstrates a complete lack of empathy and care for those they are meant to serve.

Frustrating healthcare experience with negligent administration

Completely lacking compassion for patients, while a few physicians demonstrate competence, the administrative and leadership teams display zero responsibility, embodying the stereotypical NHS bureaucratic attitude, operating with no genuine oversight, behaving as if they're untouchable, and prioritizing their own convenience over patient care.

Great doctor worth the phone wait

I met with Dr Vamsee for my consultation, and he was exceptionally professional and comprehensive. His approach truly stood out to me. While scheduling can be challenging and the phone lines are often hard to reach, the effort was completely justified by the quality of care from such an excellent general practitioner.

Compassionate care from a fantastic medical team

I visited Dr. Wrigley and nurse Abi for my scheduled consultation today. I wanted to express my sincere gratitude to both of them for their compassionate approach that helped me feel relaxed and transformed what could have been an uncomfortable situation into a much more pleasant experience. Much appreciated

Frustrating experience with scheduling medical care

Scheduling a consultation proved to be quite challenging, with significant wait times and limited availability making it frustrating to secure a timeslot.

Terrible service at local medical practice

Completely unacceptable medical practice. I've been a patient here for a decade, and securing an appointment has become utterly impossible. Attempting to call at 8am, I've been unsuccessful 36 times, only to be informed at 8:14 that they're completely booked up! This happens consistently! The management desperately needs to overhaul their scheduling and staffing. Having just three doctors available on a Monday morning is totally inadequate.

Nightmare clinic with zero patient care or support

Update: Submitted medication request online to circumvent calling issues -> only partial prescription fulfilled. Despite lifelong asthma, one inhaler remains absent from my repeat prescription, with the surgery inexplicably refusing to add it. Received SMS prompting clinic contact about inhaler -> phone lines completely inaccessible. (Administrative team's phone rings endlessly, reception line perpetually busy, refusing to even queue callers). Absolutely impossible to accomplish anything via telephone. What an utterly ineffective clinic. Phone lines are perpetually jammed. The practice shuts down between 1 and 2pm for lunch. Their automated system is completely non-functional. Staff consistently display irritated, curt, and passive-aggressive behaviors. Several GPs at this practice demonstrate near-total professional incompetence. Attempting to secure an appointment, order repeat prescriptions, or utilize any service is fundamentally futile. The entire operation is embarrassingly dysfunctional - it requires complete systemic overhaul from leadership down. Absolutely disgraceful.

Worst medical practice ever terrible service nightmare

This medical practice is completely ridiculous. The phone lines are impossible to access. Even if you somehow manage to get through, all appointment slots are already taken. When you attempt to schedule in person, they dismissively tell you that's not how their system works and you must call during specific hours. When you can't connect by phone and all appointments are gone... It's an absolutely deplorable way of treating patients. I would gladly give zero rating if possible. I'm definitely considering switching to a different healthcare provider because this place is utterly incompetent.

Worst customer service ever avoid at all costs

Absolutely pointless. The staff there are completely unhelpful. No matter what issue you're experiencing, they offer zero support and are never accessible. Their standard response is to redirect you to call 111, and that's where any attempt at assistance abruptly concludes.

Terrible service and impossible to book appointments

Scheduling an appointment here is practically impossible, whether by phone or online. The front desk staff are extremely uncooperative and display zero empathy - the only reason I haven't changed healthcare providers is Dr. Baker - absolutely cannot suggest this practice to anyone!!!!

Worst customer service ever avoid at all costs

Absolutely zero stars would be my rating if possible. Getting in touch with an actual person is a nightmare. To schedule anything, you're required to have a pin code. However, if you're unsure of your pin, the administrative staff never answer their phone. When attempting to book an appointment, the call queue is perpetually maxed out, forcing you to repeatedly try later. The entire process is completely unacceptable and shamefully unprofessional. My strongest advice is to find an alternative service provider if you have any other options.

Great care and friendly staff at surgery

I consistently encounter exceptional service at this medical facility. The entire staff, from the front desk personnel to the nursing team and physicians, are outstanding. I am truly grateful for the care and professionalism they provide.

Helpful yvonne saves the day after rude nurse

My spouse and I have consistently had a positive experience with this medical facility. The front desk staff are consistently delightful, demonstrating exceptional helpfulness and kindness. The physicians we've encountered have also been wonderful. Recently, my husband visited the nurse to have a wound examined for proper healing and potential infection, as directed by his surgeon. Unfortunately, the nurse named Abi was unexpectedly discourteous and disheartening, seemingly dismissive and suggesting the visit was unnecessary - though it was unclear whether she was simply experiencing a challenging day. My husband left the appointment feeling frustrated. However, when I discussed the incident with Yvonne at the reception, she promptly assisted him in scheduling an appointment to obtain a doctor's note. We are grateful to Yvonne for her professionalism, compassion, and swift resolution of the matter.

Worst medical service ever, completely unacceptable care

Completely unacceptable service without fail, the breaking point came when seeking medical attention for an infant with a 111 referral, yet still being turned away due to "fully booked" status. Even when positioned fourth in line, the wait exceeds an hour just to connect, making securing an appointment seemingly impossible. The entire operation is in total disarray.

Terrible service and impossible to book appointment

Completely useless when scheduling. You call midday and endure a 45-minute wait, finding yourself 17th in line, only to be dismissed and instructed to ring back after 2pm because no slots are currently open!! Their logic is baffling - how exactly do appointments magically materialize after lunch that weren't accessible earlier?

Compassionate help when i needed it most

Charlotte at the front desk was incredibly supportive and comforting during a challenging moment for me today (I'll spare you the backstory).

Frustrating customer service nightmare with zero help

Attempted contact 48 times over a 4-day period. Completely unable to connect. Utterly unresponsive. What am I even paying taxes for?

Exceptional surgical care with amazing patient experience

Every time I've interacted with this surgical practice, I've been thoroughly satisfied. I would gladly refer them to anyone seeking medical care, and their recently implemented phone system is absolutely fantastic.

Terrible service for urgent baby medical needs

Scheduling a single appointment has become an absolute nightmare! I attempted to book a consultation for my one-year-old child, and all I received was a dismissive "Sorry, love" response. The frustration is unbearable, especially considering we're talking about a BABY! I tried both the initial clinic and the Grange Medical Centre, but encountered the same unhelpful attitude from both locations.