Patient Experience Summary

Patients consistently praise the practice's appointment availability and booking experience, with many reporting same-day or next-day access and minimal waiting times. The medical team, including doctors and nursing staff, receives widespread recognition for professionalism, compassion, and clinical competence. Reception experience presents a mixed picture: many patients highlight courteous, helpful, and welcoming front desk staff, whilst others report dismissive, unwelcoming, or unhelpful behaviour from reception personnel. This inconsistency in reception experience is a notable theme across the feedback.

Communication and responsiveness are frequently mentioned as strengths, with patients appreciating how staff listen to concerns and provide thorough explanations. The practice environment is generally described as welcoming and well-organised. Several patients note the continuity of care and their confidence in the service, with some having remained patients for many years. Administrative issues including appointment booking errors, document management problems, and access barriers are raised in a minority of reviews, suggesting occasional operational challenges that can impact the patient experience.

Overall, the practice demonstrates strong clinical care and appointment accessibility, though reception staff conduct and administrative efficiency would benefit from greater consistency across all patient interactions.

Appointment

82.14 %
Great

Reception

68.32 %
Great

Cleanliness

78.50 %
Great

Care

85.67 %
Excellent

Respect

71.28 %
Great

Seen on time

80.92 %
Great

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SS

Sanakatia S. Google 5 years ago

Rating

Excellent!

Friendly staff made my hospital visit smooth

Outstanding service from the moment I arrived, with incredible professionalism displayed by every staff member - from the welcoming receptionist to the attentive nurses and highly skilled doctors.

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TB

Tudor B. Google 5 years ago

Rating

Excellent!

Caring doctors who really listened to me

The staff at The Grantham Practice are incredibly welcoming and supportive. They consistently went above and beyond to understand and resolve my medical concerns. A truly outstanding healthcare facility.

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YY

Yuliya Y. Google 5 years ago

Rating

Bad!

Unfair relocation drama at local practice

I relocated just a short 0.6-mile distance within the same neighborhood, yet the medical practice persistently insisted that I must transfer to another facility. They even suggested I switch to a practice located in the same building. However, according to NHS guidelines, I should have the freedom to choose a practice where I feel most comfortable. As a young, healthy individual who visits the clinic merely once annually, with both parents being medical professionals, and having consistently been employed and contributing through taxes and national insurance, I find their approach to patient treatment absolutely appalling! If possible, I would have rated Grantham practice lower than zero for their disgraceful attitude.

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SW

S W. Google 5 years ago

Rating

Excellent!

Caring doctors made my checkup stress-free

The medical staff at this facility are incredibly warm and supportive, with absolutely no room for criticism. I can confidently say this is the most exceptional healthcare practice I've ever encountered.

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CK

Chloe K. Google 5 years ago

Rating

Excellent!

Karen made my surgery day awesome

An exceptional surgical experience with a welcoming front desk staff and truly remarkable physicians. Incredibly supportive and precisely meeting every expectation for a medical procedure. A special shoutout to Karen at reception for being absolutely outstanding, warmest, and instrumental in making my dream outcome a reality - I'm immensely grateful!

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RS

Rosa S. Google 5 years ago

Rating

Excellent!

Warm team that feels like family

The staff here are warm, welcoming, and highly competent. Their collaborative approach creates a genuine feeling of belonging and shared purpose.

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CC

Caitlin C. Google 6 years ago

Rating

Excellent!

Kind staff made my hospital visit bearable

Every interaction with the staff here leaves me impressed - the nurses and physicians are incredibly welcoming and have a remarkable ability to help patients feel completely relaxed and reassured!

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HW

Helen W. Google 6 years ago

Rating

Excellent!

Friendly doctors who really listen well

After switching medical practices due to dissatisfaction with my previous doctor, I couldn't be more pleased with my decision. The physicians here demonstrate remarkable attention to detail and maintain a welcoming demeanor. Additionally, the nursing staff and administrative personnel have consistently provided top-notch service. Overall, this is an outstanding healthcare practice.

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AB

Angela B. Google 6 years ago

Rating

Excellent!

Quick and smooth service every time

Their service consistently demonstrates prompt responsiveness, with minimal scheduling delays.

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SH

Susan H. Google 6 years ago

Rating

Excellent!

Smooth scheduling with helpful staff

I was thoroughly impressed with this medical practice. Scheduling appointments has always been a breeze, even when I need to be seen on short notice. The front desk team is welcoming and personable, and the physicians provide outstanding care.

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HW

Hannah W. Google 7 years ago

Rating

Excellent!

Welcoming yoga studio with kind instructors

A wonderful compact studio. The entire team is incredibly welcoming and supportive. Much appreciation.

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TG

Tanya G. Google 7 years ago

Rating

Excellent!

Friendly doctors who really care

I couldn't be more thrilled with this medical practice. The entire staff, from the receptionists to the physicians, have been incredibly warm and compassionate. The doctors have demonstrated exceptional dedication, consistently going above and beyond to provide outstanding care. An absolutely fantastic healthcare team!

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LS

Legal S. Google 7 years ago

Rating

Excellent!

Quick appointments and no long waits

Absolutely fantastic! Scheduling an appointment is a breeze - you're guaranteed to be seen within three days, and same-day slots are frequently available. The upstairs seating could use some expansion, but that's a minor quibble since wait times are consistently short. The service here is truly exceptional.

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VK

Visare K. Google 7 years ago

Rating

Excellent!

Caring doctors at Granthham Centre

I've been a resident of Stockwell for two decades and have consistently received medical care from the same GP at Granthham Centre. I must emphasize how exceptional the doctors are, and the reception staff are consistently warm, compassionate, and attentive to patients' needs.

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EE

Elena E. Google 7 years ago

Rating

Bad!

Vaccine scheduling mess at four weeks

I was turned away from my infant's 16-week immunization appointment because it was just shy of four full weeks, supposedly not meeting the precise timing requirement. While I understand this is standard procedure, I'm perplexed as to why the appointment was scheduled in the first place. The booking system or staff should clearly know and enforce the eligibility criteria before setting up such appointments. When I went to express my frustration, the staff seemed fully aware of these specific guidelines. Adding to my irritation, the nurse allowed me to administer Calpol to my baby before conducting the health checks. I'm thoroughly frustrated by this entire experience - truly, deeply annoyed.

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SB

S B. Google 7 years ago

Rating

Bad!

Rude staff ruined my medical experience

The reception personnel here are absolutely terrible, displaying zero compassion for patients in distress and exhibiting an incredibly unprofessional demeanor. Their callous approach significantly hindered my healing process, ultimately compelling me to seek private medical care to address my health concerns.

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HH

Holly H. Google 7 years ago

Rating

Excellent!

Quick and caring morning checkup

Absolutely top-notch healthcare delivery! This is precisely the standard of medical care that general practitioners should consistently provide - truly exceptional service!

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CE

Charles E. Google 7 years ago

Rating

Excellent!

Dr Wickers rocks after two decades

I've been a patient at this medical center for more than two decades, with Dr Wickers as my primary care physician. The practice is excellent in general. The doctors are friendly and easy to talk to, and the administrative staff are always helpful and responsive. Although I'm fortunate to require medical attention infrequently and the clinic can get quite crowded, I continue to commute across South London because I genuinely trust their medical philosophy and patient care approach.

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CM

Chris M. Google 7 years ago

Rating

Excellent!

Friendly staff made my surgery recovery smooth

The most exceptional surgical experience I've encountered - Karen at the front desk, along with nurses Aby and Candida, have been incredibly supportive throughout my post-surgical recovery from earlier this year. Appointment wait times have consistently been minimal, whether seeing a nurse or doctor. I wholeheartedly endorse this practice.

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WS

Will S. Google 7 years ago

Rating

Excellent!

Friendly staff made my day

Absolutely incredible service. Without a doubt, the most outstanding practice I've ever encountered.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 77336191
  • The Grantham Practice Grantham Road Stockwall London SW9 9DL

Patient Experience Summary

Patients consistently praise the practice's appointment availability and booking experience, with many reporting same-day or next-day access and minimal waiting times. The medical team, including doctors and nursing staff, receives widespread recognition for professionalism, compassion, and clinical competence. Reception experience presents a mixed picture: many patients highlight courteous, helpful, and welcoming front desk staff, whilst others report dismissive, unwelcoming, or unhelpful behaviour from reception personnel. This inconsistency in reception experience is a notable theme across the feedback.

Communication and responsiveness are frequently mentioned as strengths, with patients appreciating how staff listen to concerns and provide thorough explanations. The practice environment is generally described as welcoming and well-organised. Several patients note the continuity of care and their confidence in the service, with some having remained patients for many years. Administrative issues including appointment booking errors, document management problems, and access barriers are raised in a minority of reviews, suggesting occasional operational challenges that can impact the patient experience.

Overall, the practice demonstrates strong clinical care and appointment accessibility, though reception staff conduct and administrative efficiency would benefit from greater consistency across all patient interactions.

Appointment

82.14 %
Great

Reception

68.32 %
Great

Cleanliness

78.50 %
Great

Care

85.67 %
Excellent

Respect

71.28 %
Great

Seen on time

80.92 %
Great
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