The Green House Surgery
Average! (41 reviews)
Average! (41 reviews)
Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges in access and administrative processes. Many patients commend the clinical team for professionalism, competence, and compassionate care, alongside positive feedback about the online appointment booking system and modern facilities. However, recurring concerns centre on appointment availability and the booking experience, with patients reporting difficulty reaching the practice by phone and limited slots, particularly for follow-up care.
Reception experience varies considerably, with some patients praising courtesy and helpfulness whilst others describe unhelpful or dismissive interactions. Communication between services remains problematic, with patients reporting poor coordination between the practice and other healthcare providers, and unresponsive handling of formal complaints. Medication access issues and delayed responses to administrative requests have also been highlighted as persistent frustrations affecting patient care continuity.
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Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges in access and administrative processes. Many patients commend the clinical team for professionalism, competence, and compassionate care, alongside positive feedback about the online appointment booking system and modern facilities. However, recurring concerns centre on appointment availability and the booking experience, with patients reporting difficulty reaching the practice by phone and limited slots, particularly for follow-up care.
Reception experience varies considerably, with some patients praising courtesy and helpfulness whilst others describe unhelpful or dismissive interactions. Communication between services remains problematic, with patients reporting poor coordination between the practice and other healthcare providers, and unresponsive handling of formal complaints. Medication access issues and delayed responses to administrative requests have also been highlighted as persistent frustrations affecting patient care continuity.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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John B.
10 years ago
Bad!
Reception staff were dismissive and unhelpful
The reception staff could be more courteous. I was disappointed to be directed to see a nurse when I had requested to see a doctor. There seems to be frequent turnover among clinical staff, which affects continuity of care. The appointment booking system appears inefficient, with all patients instructed to call at the same time, which overloads the phone lines. The practice has not maintained the standards it once had. After many years as a patient, I have decided to register elsewhere.