The Grove Medical Centre

Speedy care when i needed it most

I feel incredibly fortunate to have a medical practice that swiftly addresses my online consultation request, providing a same-day in-person appointment in under 30 minutes. Sincere appreciation to Grove for their exceptional service.

Amazing service with super friendly staff

Scheduling was super speedy, and the check-in team consistently displays a warm, welcoming attitude. Absolutely no complaints about the overall experience.

Terrible medical experience avoid at all costs

Grove Medical Circus is a complete disaster. I strongly advise anyone seeking medical care to look for an alternative facility.

Worst medical experience ever with terrible staff

Jules, the receptionist, consistently displays an appalling attitude whenever I contact the medical practice. The entire front desk team appears to harbor significant workplace frustrations and seems to deliberately direct their negativity towards patients. The situation has deteriorated to such an extent that I am actively seeking to transfer my medical care elsewhere as quickly as possible. I strongly advise anyone considering this surgery to steer clear for the sake of their own psychological well-being!

Toxic workplace with shocking customer mistreatment

Fundamental problems plague this establishment. The most atrocious front desk staff imaginable, displaying a complete lack of respect for diverse populations, falsely accusing patients of dishonesty despite clear video evidence. When management was consulted, the supervisor candidly acknowledged persistent attitude problems among the reception team! It's utterly unbelievable that these systemic issues have been allowed to continue for such an extended period - a situation so egregious that exposing it to Wales online and the Health Secretary seems entirely justified. The conduct from these adult professionals, who are supposed to represent the NHS, is nothing short of shameful and completely unacceptable.

Exceptional healthcare with friendly and attentive staff

Consistently exceptional care. This medical center truly stands out as the top healthcare provider in the Swansea area.

Consistently great customer support every time

Consistently top-notch customer support.

Great service and care at the grove medical centre

I've been a long-standing patient at the Grove Medical Centre and have nothing but praise for their service. The mygponline platform enables patients to consult with a GP digitally, with queries being addressed promptly via email or telephone. This online approach can sometimes eliminate the need for in-person consultations. While elderly patients might struggle with digital access, the online system actually helps free up more face-to-face appointment slots for those who prefer traditional methods. Recently, when I required urgent medical attention, I was seen within just 4 hours of my initial call. Although I occasionally see different doctors, I consistently find them incredibly supportive, approachable, and genuinely attentive to my concerns. The GP nurses are equally exceptional, taking ample time with patients and demonstrating extensive medical expertise. In my experience, appointments consistently run on schedule, and the reception staff are invariably courteous and helpful. Despite recent widespread criticism of GP services, I can confidently say that I am thoroughly satisfied with the Grove Medical Centre.

Exceptional care and compassion at medical centre

The healthcare facility is exceptional, with every staff member and physician demonstrating remarkable compassion and support. Dr. Soul addressed my medical concerns with outstanding expertise, and I'm deeply appreciative. Moreover, their askmygp service is absolutely top-tier - my sincere thanks to the entire team.

Great service from caring medical professionals

Superb medical procedure. The Ask my GP platform is fantastic and user-friendly. The staff are exceptional, with Donna and Gareth in particular standing out as invaluable team members who truly enhance the practice's quality of care.

Trusted healthcare partner for over a decade

The Grove medical center has been my healthcare provider for over a decade, consistently delivering top-notch care across all specialties, even through recent challenging times. M Morgan

Terrible medical care and unprofessional staff nightmare

Every interaction with this medical practice is an absolute ordeal. I experienced a blood clot following my initial COVID vaccination and when I initially called, I was completely dismissed. After a week and a half, I persisted and insisted on seeing a physician, who then proceeded to look up my condition on his laptop - confirming it was indeed a blood clot! The staff's attitude is consistently discourteous, and this entire system urgently requires a comprehensive restructuring.

Exceptional care from a trusted local medical practice

Throughout our family's long-standing association with the Grove/Marina medical practice, I have consistently encountered swift and compassionate service from their entire team. The reception staff, general practitioners, and nursing professionals have always demonstrated exceptional responsiveness and care. During these demanding times for NHS primary care, I feel truly fortunate to have such high-quality medical support readily available to us.

Exceptional healthcare with compassionate grove medical team

We've been patients at the Grove for over a decade as a family of five, and our healthcare journey has consistently been exceptional. The AskMyGP platform is remarkably efficient, ensuring we receive prompt responses to our medical inquiries. Every member of the team, from physicians to nursing staff and front desk personnel, demonstrates a sincere commitment to patient care. During those moments when our health concerns felt more serious or pressing, we've always been reassured by the compassionate and professional support we've received.

Unprofessional doctor threatens patient over negative review

About a year ago, I posted a critical Google review of Grove Medical Centre due to poor service. During a recent appointment with Dr. Jack Williams, he confronted me about the review, launching into an aggressive tirade claiming it was harmful to "his business" and potentially libelous. He demanded I remove the review or find another GP practice. I was stunned by his unprofessional approach, clearly demonstrating that for him, this is purely a business with no genuine concern for patient care. Shortly after, I received a letter giving me 4 weeks to find a new GP. After 53 years with Grove Medical Centre, I've now registered with a new practice and couldn't be happier. Dr. Gwyne Jones, who originally established this medical centre, would be horrified to see how it's currently being managed. Several other patients I know have expressed their reluctance to see Dr. Jack Williams, and now I completely understand why. Fortunately, I won't have to encounter him again :-) My advice: steer clear of this surgery, as it's evidently motivated solely by financial interests rather than patient welfare.

Dangerous place that prioritizes profits over people

If you have any concern for your well-being, either physical or psychological, steer clear of this place because they absolutely do not prioritize your welfare.

Fantastic healthcare with convenient online services

I've been thoroughly impressed with this medical facility alongside my significant other. The digital platform makes scheduling consultations and managing prescription refills seamless, and the physician team is truly outstanding.

Exceptional care for over two decades

We've been patients at this medical practice for over a quarter-century now. Throughout our time here, we've consistently received top-notch care and have always been able to secure appointments without difficulty. The entire staff - from doctors and nurses to the reception team - have demonstrated nothing but exceptional kindness and compassion towards me and my loved ones. Our sincere gratitude goes out to Groves Medical Centre 😊👍

Terrible service and unfriendly staff avoid at all costs

The front desk staff member displayed an extremely unpleasant and unhelpful demeanor. I will absolutely not be returning to this establishment.

Smooth service from start to finish

I consistently find it easy to connect with their team, and once I'm speaking with a representative, they handle matters efficiently, especially during high-stress situations. That's all I require from a service, and I'm thoroughly satisfied with the surgical experience.