The Grove Medical Centre

Exceptional healthcare with compassionate and attentive doctors

Exceptional medical care with physicians who truly hear their patients, offer comfort, and go above and beyond. My family has found our perfect healthcare home, and I'm deeply grateful for the outstanding support we've received throughout the years.

Terrible customer service from unhelpful receptionist sarah

Sarah, the receptionist, could definitely benefit from some customer service training. Her lack of compassion and apparent desire to deflect responsibility is deeply problematic. It's crucial that management recognizes how devastating this approach can be. When someone is reaching out to see a doctor, they're already in a vulnerable position. Having a receptionist dismiss or minimize their concerns only adds to their distress and can make patients feel completely discouraged from seeking the medical support they desperately need.

Trusted healthcare partner for two decades

Superb medical office, incredibly supportive front desk staff. My spouse and I have been loyal patients for almost two decades and have absolutely no intention of seeking care elsewhere.

Frustrating healthcare experience with unhelpful staff

The front desk personnel are incredibly unhelpful, creating massive obstacles when trying to schedule an appointment. The limited timeframe of 8-12 and mandatory requirement to go through Ask My GP makes the process extremely frustrating. Most working individuals simply cannot spare the time off to navigate this complicated system. Using Ask My GP means being constantly on standby for potential callbacks and email responses, which is impractical during work hours and can involve hours of waiting. The reception team seems to treat healthcare access as some sort of privilege, and I sincerely hope they reflect on how they would feel if they were in the patient's position, needing medical assistance. Additionally, given the ongoing pandemic, the waiting room could definitely benefit from a thorough cleaning.

Terrible healthcare service with rude and unhelpful staff

One star feels like an overstatement. I rarely post negative reviews, but I'm compelled to share my frustrating experience. I was forced to travel 30 minutes to my family's home just to contact my GP, simply because I honestly mentioned my internet was temporarily down. Despite explaining my situation, I was told I must schedule an appointment only when my internet is working or find alternative internet access. The receptionist clearly doesn't understand basic courtesy and becomes argumentative when you point out their rudeness. When they finally agree to help, they casually state they'll enter my details when they have 5 minutes, without guaranteeing it'll be done before midday - knowing full well this delay will extend my waiting time. Their behavior is absolutely appalling, and the NHS seems oblivious to why patients feel let down. We're compelled to pay national insurance with no opt-out, yet they have the nerve to treat us this way. Ironically, animals receive more compassionate healthcare than humans. I'm left feeling deeply frustrated and humiliated. Urgent changes are needed, starting with the receptionist's attitude and the surgery's entire approach to patient care.

Amazing healthcare service that truly cares

I've been a patient at this medical centre for nearly a dozen years, and without a doubt, it's the most exceptional healthcare practice I've encountered. From the doctors and nurses to the receptionists and administrative staff, everyone is consistently warm, supportive, and highly competent. Accessing the surgery has always been seamless, and scheduling appointments is never a challenge. Just yesterday, I called about a medical concern and was seen by Dr. Williams the very next day. During a critical period last year, following a challenging gall bladder removal, Dr. Swan's exceptional care was truly life-saving - I'm convinced her intervention was crucial to my recovery. My husband, sister, and brother-in-law are also patients here, and we all unanimously agree we're incredibly fortunate to receive such outstanding medical service. We are profoundly appreciative of their unwavering commitment and remarkable dedication. Our heartfelt thanks go to Grove Medical Centre in Swansea.

Terrible service from dismissive and unprofessional receptionist

I have no complaints about the medical facility, but there's one receptionist whose behavior is completely unacceptable. She brazenly suggested I skip my medication without any medical consultation, despite knowing I'm a type 1 diabetic. Her dismissive attitude and nonchalant shoulder shrug were incredibly unprofessional. This single staff member's conduct significantly undermines the reputation of the entire practice.

Terrible service and zero medical support

Utterly worthless service. Spent 5 grueling hours waiting for a response via ask my GP, only to be dismissed with a curt "we're busy" when I finally call, leaving my problem completely unaddressed. Total mockery of healthcare support.

Horrible healthcare service that lacks basic human compassion

The absolute rock bottom of healthcare facilities, without a doubt. They display zero compassion or concern, even if a patient is experiencing critical, life-endangering conditions. The front desk staff member is hands-down the most discourteous individual I've encountered throughout my entire existence. This entire establishment is a complete mockery of medical care. I sincerely hope they someday experience the identical callous treatment they're inflicting on their patients. Total embarrassment.

Frustrating experience with unhelpful medical office staff

The medical professionals are competent, but the administrative personnel urgently require comprehensive training in customer service protocols, disability awareness, and proper telephone communication etiquette.

Great medical service with convenient online booking

I've been a patient at this medical office for an extended period, and prior to the pandemic, scheduling appointments online was straightforward. What sets them apart is their ability to offer timely consultations without the typical long wait times seen at other clinics. Additionally, their online booking system allows you to select your preferred healthcare provider with ease.

Reliable healthcare with minimal waiting and great service

I've consistently had positive interactions with this medical practice. Scheduling appointments or securing online consultations and repeat prescriptions has always been seamless. I'm particularly grateful to have such an excellent healthcare provider nearby, especially when I consider the stark contrast with my elderly parents' experiences in England, where they must endure a two-week wait for an appointment and a five-day turnaround for prescriptions!

Amazing doctor who truly cares about patients

Dr. Jack Williams, my primary care physician, has consistently demonstrated integrity and supportiveness, which prompted my decision to transfer my medical care from St Helens Road Surgery to the Grove practice.

Terrible service fails patient with chronic condition

Appalling disregard for a loved one's prolonged struggle and pain!!!

Exceptional healthcare with seamless digital convenience

I'm thoroughly impressed with this medical practice. Their digital scheduling system allows for effortless same-day appointment booking. The online prescription service and the 'ask my gp' communication platform are both top-notch. I have absolutely no complaints and would enthusiastically recommend them to others. Every staff member I've interacted with has been exceptional and professional.

Terrible service from an unresponsive medical practice

What was once an excellent medical practice has seriously deteriorated. Their prescription ordering window is ridiculously narrow, restricted to just four hours during typical work hours, making it completely impractical for employed individuals who can't access phones during the day. While they claim to offer an online system, it's essentially non-functional and unusable. Additionally, the front desk staff are unhelpful and obstructive, actively preventing patients from reaching out to the practice manager when they have legitimate concerns or complaints.

Prompt and caring medical team saves the day

Excellent primary care physician. Typically able to schedule appointments quickly with highly skilled medical professionals.