The Grove Medical Group
Average! (62 reviews)
Average! (62 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different aspects of the practice. Many patients report positive experiences with clinical staff competence, care and compassion, and responsive service, with several noting excellent appointment availability and continuity of care with their preferred clinician. However, a substantial number of reviews highlight concerning patterns around appointment access difficulties, with patients reporting lengthy waiting times for telephone consultations, challenges navigating the online booking system, and extended gaps between available slots. Reception staff courtesy emerges as inconsistent, with some patients praising their helpfulness and efficiency while others describe interactions as dismissive or curt.
The practice's shift towards online appointment booking has created significant friction, with multiple patients expressing frustration about the system's complexity, limited availability windows, and removal of direct human assistance. Communication gaps between reception and clinical staff, along with issues around prescription management and follow-up coordination, are noted in several reviews. Some patients report feeling unheard regarding their health concerns, particularly around mental health support and women's health matters, with a few describing dismissive clinical approaches.
While the practice demonstrates organisation and efficiency in many areas, and numerous patients express confidence in the service and appreciation for staff compassion, the deterioration in appointment access and booking experience appears to be driving patient dissatisfaction and consideration of switching providers. The contrast between positive clinical experiences and frustration with administrative processes suggests operational changes have impacted the overall patient experience.
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Seen on time
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Patient feedback reflects a mixed experience with significant variation in service quality across different aspects of the practice. Many patients report positive experiences with clinical staff competence, care and compassion, and responsive service, with several noting excellent appointment availability and continuity of care with their preferred clinician. However, a substantial number of reviews highlight concerning patterns around appointment access difficulties, with patients reporting lengthy waiting times for telephone consultations, challenges navigating the online booking system, and extended gaps between available slots. Reception staff courtesy emerges as inconsistent, with some patients praising their helpfulness and efficiency while others describe interactions as dismissive or curt.
The practice's shift towards online appointment booking has created significant friction, with multiple patients expressing frustration about the system's complexity, limited availability windows, and removal of direct human assistance. Communication gaps between reception and clinical staff, along with issues around prescription management and follow-up coordination, are noted in several reviews. Some patients report feeling unheard regarding their health concerns, particularly around mental health support and women's health matters, with a few describing dismissive clinical approaches.
While the practice demonstrates organisation and efficiency in many areas, and numerous patients express confidence in the service and appreciation for staff compassion, the deterioration in appointment access and booking experience appears to be driving patient dissatisfaction and consideration of switching providers. The contrast between positive clinical experiences and frustration with administrative processes suggests operational changes have impacted the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lilnickk14 L.
8 years ago
Bad!
Staff wouldn't register temporary visitors
Poor service from the team. They advertise temporary visit availability but this doesn't appear to match their actual practice. I'm staying in the area for a limited period and my family uses this practice, however I was unable to register due to living just outside their catchment area. I wasn't asking for them to come to me—I'm perfectly capable of travelling there myself.
Ziad R.
9 years ago
Poor!
Long waits and inconsistent GP appointments
I would suggest being cautious about registering here due to the high demand, which results in extended waiting periods for appointments. Additionally, you may find that your consultations are handled by different practitioners each time, and the reception team appears to lack sufficient experience in their roles.