The Grove Medical Practice

Great service from friendly local gp practice

Scheduling with the medical practice and securing a consultation was straightforward. The family generally consults with a single general practitioner who provides excellent care. Online platforms enable convenient appointment booking and prescription refill requests.

Compassionate care from a doctor who truly listens

Dr Rabie is exceptional. He pays close attention and is meticulous in his approach. It's unfortunate that Dr Haggis has departed, as she was also outstanding. The reception staff are generally satisfactory, with most being extremely accommodating. The nurses are compassionate and delightful. I've been a consistent patient at this practice for several years now, and I'm thoroughly satisfied with the care I've received. It's disappointing that some individuals only share their thoughts after a single negative encounter, overlooking the numerous positive experiences. In my view, this practice is on par with other medical facilities.

Endless delays and no communication from service

Absolutely dreadful Their entire modus operandi revolves around constant postponement I was assured I'd receive an appointment notification by the end of the previous week, yet nothing materialized. This marks my second consecutive week of experiencing appointment delays. The identical scenario unfolded during the prior week as well. When I reached out to them today, they displayed zero interest in hearing my concerns. It appears I'm destined to endure another week of waiting. Utterly disgraceful.

Compassionate care from a great local gp

Dr. Rabie is an excellent physician with a warm, approachable demeanor. The general practice surgery where he works provides top-notch medical care and a welcoming environment.

Great local grocery store for quick shopping

There's a Gap store conveniently located close to my home, which is great! 👍👍

Terrible medical centre with incompetent and unhelpful staff

The personnel at this medical facility demonstrate a complete absence of competence and are entirely ineffective. I strongly advise against seeking treatment here. Exercise extreme caution before considering their services.

Exceptional care at grove medical practice always

I cannot express enough appreciation for the physicians and administrative staff at grove medical practice. Having been a patient there for an extended period, I recognize the immense challenges they face daily. When compared to other healthcare facilities in the vicinity, they truly stand out as exceptional. I urge people to be understanding and recognize that these professionals are doing their absolute best given the circumstances. A heartfelt and sincere thank you goes out to the entire team - continue maintaining your outstanding level of care and service.

Compassionate care with quick and convenient appointments

The medical staff here are highly attentive and genuinely engaged during consultations. I've consistently found that scheduling a same-day appointment is remarkably convenient, with availability typically open on the very morning you request.

Terrible service at local medical practice

This surgical procedure embodies every single flaw imaginable for a general practice intervention! I have absolutely nothing more to say about this disaster!

Nightmare doctors surgery with zero customer service

I've given 1 star because I was forced to write this review - I'd actually give 0 stars if I could! This morning, I called 16 times trying to secure an appointment for my children, one with chicken pox and the other with a severe chest cough. I was calling even when the surgery was closed and continued until it opened, which is apparently what I must do to get an appointment - how ridiculous! Living nearby, I walked over at 8:47 and was behind two people, waiting for 5 minutes while simultaneously calling on the phone to get through. When I finally got an answer, the lady on the phone showed no empathy, despite having children herself. She seemed to be talking down to me, which I absolutely rejected. She claimed all lines were down and that I should have arrived at 8:30 to book an appointment, but phone bookings weren't even possible until 8:45 - how was I supposed to know that? She then explained that most appointments were already taken by 8:45 by people who walked in at 8:30. How absurd! The way this doctors' office operates is shameful, and I'd be embarrassed to work there. Avoid this place at all costs! It's the most unprofessional workplace I've ever encountered - even worse than a fast-food restaurant. I'm definitely filing a formal complaint about their disorganized and unfair telephone system!

Worst medical reception ever, avoid at all costs

The medical practice's front desk staff are absolutely appalling - devoid of any human compassion or genuine care. They interact with patients like unfeeling machines, prioritizing quickly terminating phone calls over actually listening or helping. It's astonishing that despite numerous negative testimonials, this healthcare provider continues to function. I'm utterly bewildered by how these receptionists can be so callous and indifferent towards people seeking medical assistance.

Frustrating scheduling makes healthcare experience difficult

Scheduling with this practice is incredibly frustrating. I consistently have to make multiple phone calls over several days just to secure an appointment slot. Their booking system would benefit from implementing a waitlist approach where patients could be contacted if an earlier time becomes available.

Terrible healthcare experience with uncaring medical staff

Dr Ashra is absolutely terrible. Her demeanor is hostile and condescending. She arbitrarily prescribed an excessive medication dosage, leaving me with no alternative but to comply. She completely shut down any attempt at communication or dialogue. Dr. Bhatt is equally dismissive and uncaring, and appears to be in charge of the practice. The only redeeming medical professionals are Rhamen and Rhabi, and they are the sole reason I haven't switched healthcare providers. These two actually demonstrate genuine concern for patients. I absolutely refuse to interact with any of the other doctors at this practice.

Exceptional care and compassion from start to finish

An outstanding medical experience. Every staff member, from the receptionist to the physician, delivered top-notch service. The entire team demonstrated remarkable professionalism, carefully listening to my inquiries and genuinely addressing my worries to provide me with complete peace of mind. Doctor Nadia is absolutely phenomenal and I would absolutely endorse her without hesitation.

Disappointing decline in patient-centered medical care

I've been a patient at this medical practice for an extended period. Regrettably, patient welfare should be the primary focus, yet it seems the doctors prioritize their reputation over patient needs. The quality of care at this clinic has significantly deteriorated and urgently requires professional evaluation and improvement.

Worst doctor visit ever terrible medical care

I visited the clinic to address three key health issues: my asthma prescription, post-surgical back pain, and ongoing migraines. Despite arriving precisely when the surgery reopened after lunch, I still faced a 10-minute wait as the first patient. Dr. Patel dismissed my long-standing asthma condition, stating I no longer require my blue inhaler, which was shocking given my 30-year history. When discussing my double back surgery, he merely handed me a generic pain management leaflet without proper examination. Regarding my migraine concerns, he curtly declared nothing seemed serious without asking me a single diagnostic question. When I attempted to elaborate, he abruptly shut down my efforts, insisting I book another appointment due to time constraints. This feels fundamentally unfair - his scheduling inefficiencies should not prevent me from receiving comprehensive medical care. Moreover, I'm now facing a critical situation where my inhaler supply is dwindling, based on a brief, disinterested consultation that failed to genuinely address my ongoing health needs. The entire experience was frustrating and made me feel completely unheard and unsupported.

Terrible service from unwelcoming staff

Absolutely zero stars deserved! The front desk staff displayed extremely unprofessional behavior.

Terrible service but amazing doctor saves day

The front desk staff, who claimed to be the assistant manager, was undeniably discourteous, echoing the experiences of previous reviewers. Her primary concern seemed to be cutting the conversation short rather than addressing my concerns or providing meaningful assistance. In stark contrast, the physician was exceptional—patient, genuinely attentive, and committed to delivering top-notch care.

Terrible service and unhelpful medical staff

Disappointing visit with unhelpful front desk personnel and a doctor who was slow to respond, making for an overall unsatisfactory medical appointment.

Terrible service for urgent pediatric care needs

Absolutely terrible healthcare service. I endured a week-long wait to secure a medical appointment for my toddler, who was running a dangerously high fever of 38.8°C. Much appreciation for the subpar care.