The Harvey Practice
Great! (21 reviews)
Great! (21 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff demonstrating courtesy and responsiveness, alongside compassionate care from clinical teams. Several reviews highlight efficient service delivery, including access to urgent appointments and same-day consultations. Continuity of care and professional competence are noted as strengths by long-term patients.
However, significant challenges emerge around appointment availability and booking experience. Extended waiting times for initial consultations, sometimes lasting weeks or months, feature prominently in negative feedback. Some patients report concerns about the thoroughness of clinical examinations and delayed diagnostic assessment, with instances where patients felt their symptoms were not adequately investigated during appointments. Reception engagement issues are also documented, including instances where patients felt unheard or unsupported during check-in processes.
Communication gaps appear in several accounts, particularly regarding test result follow-up and coordination between reception and clinical staff. While the practice demonstrates strong capability in managing routine services and urgent cases, the feedback suggests inconsistency in diagnostic approach and appointment accessibility remains a persistent concern affecting the overall care experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff demonstrating courtesy and responsiveness, alongside compassionate care from clinical teams. Several reviews highlight efficient service delivery, including access to urgent appointments and same-day consultations. Continuity of care and professional competence are noted as strengths by long-term patients.
However, significant challenges emerge around appointment availability and booking experience. Extended waiting times for initial consultations, sometimes lasting weeks or months, feature prominently in negative feedback. Some patients report concerns about the thoroughness of clinical examinations and delayed diagnostic assessment, with instances where patients felt their symptoms were not adequately investigated during appointments. Reception engagement issues are also documented, including instances where patients felt unheard or unsupported during check-in processes.
Communication gaps appear in several accounts, particularly regarding test result follow-up and coordination between reception and clinical staff. While the practice demonstrates strong capability in managing routine services and urgent cases, the feedback suggests inconsistency in diagnostic approach and appointment accessibility remains a persistent concern affecting the overall care experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Debbie B.
8 years ago
Excellent!
Compassionate care from a trusted local practice
Throughout nearly a quarter-century, I've been a patient at the Harvey practice, and they've consistently met my expectations. The entire medical team - from doctors to nurses and support staff - consistently demonstrates exceptional professionalism and courtesy. What truly sets them apart is their apparent genuine concern for my health and welfare. Having worked in care myself, I recognize how some medical professionals can seem motivated purely by financial gain. In contrast, visiting my GP surgery provides a reassuring experience where I feel truly valued and comprehensively cared for.