Haymarket Health Centre

Reception staff helpful despite challenging circumstances

It seems that things are improving greatly here. Having recently spoken to and had a face to face appointment with a clinician and numerous consultations with another healthcare professional, I feel at last we are moving forward and they are helping me greatly to address a long-standing health concern. I also appreciate the reception staff who are doing their best under difficult circumstances.

Friendly nurse made me feel at ease

I had an absolutely lovely appointment with the practice nurse today. The nurse put me at ease, was super friendly and polite, and also very informative. Thank you for the excellent care.

Thorough appointments with attentive listening

Had two recent appointments with members of the clinical team. Both consultations were very good and thorough.

Took time to explain my medication properly

A courteous and well-informed healthcare professional who made the effort to clarify the prescribed medication and remained patient throughout the telephone consultation without hurrying to end the call.

Prescription sorted quickly at annual review

Just had my annual review appointment. The clinician was excellent, resolving a prescription issue and arranging blood tests alongside the routine assessment. A very positive experience overall.

Made to feel at ease during appointment

Review for the ladies! Had my screening appointment today and I was made to feel completely at ease. Highly recommend all the nursing staff here at this health centre. The staff member who looked after me today was excellent and a real credit to the practice.

Felt heard and given proper long-term care

The healthcare professional at this practice has restored my faith in the NHS. They listened carefully to my concerns, prescribed treatment that provided quick relief, and importantly, worked to establish a long-term plan for my health. When you are feeling vulnerable, it is reassuring to have professionals who offer thoughtful advice, support, and guidance. Thank you.

Helpful staff who actually listened

Extremely supportive and compassionate in approach.

Friendly reception and quick appointment booking

Quite a positive experience overall

Treatment received with genuine care

Outstanding care provided

Phone call support made a real difference

The clinician demonstrated a good understanding of my circumstances and provided valuable assistance. I was grateful for the telephone consultation and the guidance offered during our conversation. Thank you for the support provided.

Felt truly listened to and understood

The healthcare professional demonstrated kindness and a good understanding of my concerns.

Helpful and understanding appointment

The healthcare professional was pleasant and provided helpful, compassionate care.

Thorough appointment with time taken to listen

I was seen by a clinician who was excellent. They spent time taking my medical history and conducted a thorough examination of the area of concern.

Helpful and friendly approach to my care

Had an appointment today regarding a chronic health condition and found the healthcare professional to be extremely helpful and approachable throughout the consultation.

Reception didn't process the referral properly

I posted a review ten days ago expressing satisfaction with a telephone consultation with a physiotherapy team member, however it appears I was premature in my praise. Following a face-to-face conversation with reception staff today, I discovered that the referral had not been processed. Additionally, I was informed that it is not possible to communicate directly with the referral team, as they operate from a separate facility that is not affiliated with this practice.

Online booking worked well despite the wait

Submitted an online consultation request. Received a call approximately a week afterwards (which influenced the 4-star rating) and a face-to-face appointment was arranged. The face-to-face appointment ran slightly behind schedule, resulting in a 15-minute wait in the waiting area. The appointment itself was very satisfactory: the examination was thorough, the issue was explained clearly through verbal discussion and visual demonstration on screen. I feel positive about the next steps following the referral to relevant specialist services.

Felt heard and supported during appointment

I appreciate you taking the time to hear what I had to say and giving me the opportunity to discuss the difficulties I'm currently facing. I'm hopeful that this will lead to additional assistance for me going forward.

Finally got a proper face-to-face appointment

For the first time in years, today I was fortunate enough to have a full face to face appointment at the health centre this afternoon. This lasted more than 30 minutes. I was seen by a clinician who was kind and made me feel comfortable, and who listened to all my concerns. They took their time and were thorough. I am overall really pleased with my experience at the practice today.

Felt genuinely listened to and understood

The clinician demonstrated exceptional professionalism and a genuine commitment to patient care. They made a considerable effort to establish rapport and trust within a brief timeframe, creating a welcoming and supportive environment. Their dedication and interpersonal skills would make them a valuable member of any healthcare team.