Haymarket Health Centre

Thorough consultation with helpful follow-up communication

I had an appointment which was excellent. The clinician was courteous, had a professional manner, asked questions and noted my answers carefully, checked family history and then checked movement and pain in the area that was the reason I had sought the consultation. They indicated that they would consult with a colleague and phone later that day giving an approximate time, which they then did, to indicate what the steps would be. They had also emailed some appropriate exercises. An excellent thorough service. Thank you

Helpful receptionist made booking straightforward

The staff member I interacted with was extremely helpful and provided excellent service.

Friendly staff who actually listened to me

The staff demonstrated professionalism and friendliness throughout my visit, showing a genuine willingness to assist. I appreciated their helpful approach and am grateful for the support provided.

Busy surgery that still makes time for patients

Excellent practice with a dedicated team who make genuine efforts to see patients promptly, even during busy periods.

Waiting nine days with no follow-up support

I have been waiting over a week for my blood pressure results following a home reading that I submitted through the online portal. After making several phone calls and visiting the practice in person, I have not received any response or assistance. I requested to speak with the practice management team, as I have found them helpful in resolving issues previously, but was not informed that anyone would arrange for them to contact me. The situation remains unresolved.

Sick note delays frustrate patient expectations

I'm struggling to understand why obtaining a medical certificate requires such a lengthy waiting period when it cannot be backdated. It's frustrating that the process works this way. The reception staff experience has been disappointing, with many seeming unhelpful and appearing to overstep their role. The NHS really needs to address these issues.

Training doctor listened and took time

Excellent service provided by the training staff members, thank you.

Staff member took time to listen carefully

The clinician demonstrated understanding and made genuine effort to listen carefully to my concerns about my health matter. They also made sure to contact me with updates on my situation. I would like to express my appreciation for the care and attention I received.

Friendly staff who really listened to me

The team here was extremely welcoming, and I felt very satisfied with both the care I received and the approach being taken for my ongoing management.

Phone lines too slow for same-day appointments

The appointment booking system is frustrating. I was contacted by the practice to arrange a phone consultation but was unable to take the call at that time. When I called back the next morning at 08:55, there was a delay in being answered. By 09:03, I was informed that an appointment could not be made. This has left me concerned about my health and uncertain about what needs to be discussed. The service has declined significantly since the practice changed management, and I would rate my experience much lower than I would have previously.

Helpful receptionist made booking easy

The staff member was genuinely helpful.

Nurse explained everything clearly and calmly

The healthcare professional demonstrated excellent professionalism throughout the appointment. They provided clear explanations of the procedure, what to expect, and how results would be communicated. The screening itself was completed efficiently and without discomfort. The staff member's calm and reassuring manner helped put me at ease, and they took time to explain the next steps in the process. The service provided was of a high standard and much appreciated.

Helpful team went above and beyond

Fantastic, very helpful service from the staff member I saw. They went above and beyond when I was unwell, thank you so much. But in fairness the entire team deserves a mention for their help and support.

Felt genuinely listened to about my health

Excellent service, felt genuinely heard and supported in working towards my physical health objectives. A massive thank you to the team!!!

Felt listened to and well explained

The healthcare professional I saw today was wonderful. They demonstrated professionalism throughout the appointment and gave my concerns their full attention. Everything was explained clearly so I could understand completely before I left. Thank you.

Efficient booking and friendly reception staff

Excellent

Called back promptly with helpful guidance

Got through at the expected time and received helpful guidance.

Messaging service beats waiting on phone

I have needed to attend several appointments over recent months. Every member of staff I encountered has been remarkably supportive and attentive. From my initial contact right through to my consultations with various healthcare professionals, the service has been consistently excellent. The ability to use the digital app and communicate through the messaging system instead of spending extended periods on hold has made a significant positive difference to my experience. Thank you 😁

Phone queue made getting help impossible

I have had an extremely negative experience with this GP practice over many years on behalf of my elderly relative. I found the care to be inadequate and felt the staff lacked compassion and competence. I am considering making formal complaints to the relevant health authorities and media outlets regarding my concerns about the standard of care provided.

Felt listened to during ECG appointment

I had an appointment for an ECG today, which I was really pleased to be able to have carried out at my usual doctors surgery. I saw a clinician for my appointment who was really professional and made sure that I was comfortable with their gender before performing the test. They talked me through the whole thing and even discussed the results at the end, which I really appreciated. It's great to be told what's actually going on with your body. I was really pleased with the service and couldn't praise the clinician enough.